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Best Buy

4.2
(4152 reviews)

Business Details

4807 Concord Pike, Wilmington, DE
19803, United States
(302) 477-0305

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4807 Concord Pike, Wilmington, DE
19803, United States

Hours

Reviews

4.2
4,152 reviews
5 stars
2,336
4 stars
978
3 stars
347
2 stars
138
1 star
353

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported long wait times and unprofessional behavior from employees.

Product Availability

Customers frequently noted issues with product availability, including items being out of stock or misleading information about inventory.

Online Experience

Many customers expressed frustration with the online ordering and pickup process, citing cancellations and poor communication.

Geek Squad

The Geek Squad received both positive and negative feedback, with some customers appreciating their help while others experienced delays and poor service.

Store Environment

The store was generally described as clean and well-organized, but some customers reported difficulties in getting assistance from staff.
  • SL
    Sherry L
    Feb 26, 2026
    5.0
    I bought a new Samsung S25 last weekend and the guy with Samsung was very helpful, friendly, and knowledgeable! Would recommend!
  • BB
    Bar Baryn
    Feb 20, 2026
    1.0
    This store is shit. I have been waiting half an hour and nobody from the phones can see me?
  • NA
    Nicole Andrews
    Feb 15, 2026
    5.0
    Went in for a printer. Knew the make and model we wanted. Staff was quick and efficient and respected the fact that we knew what we wanted. Check out was fast, easy, and hassle-free.
  • DS
    Devy Castro (Switch)
    Feb 10, 2026
    3.0
    Uno de los lugares que me agrada comprar vienes para el hogar. lamentablemente sienpre estas algo escasos en los almacenes ya que es un lugar muy movido
  • TC
    Test Check
    Jan 25, 2026
    1.0
    I had a very disappointing experience at this Best Buy from Verizon representative. A sales representative provided false information to convince us to open new lines. Based on what he clearly stated, we agreed to proceed. However, once the return period had passed, he completely denied what he had promised earlier. When we escalated the issue, the floor manager and store manager were not helpful at all. Instead of listening to the customer or trying to resolve the problem fairly, they seemed more concerned about protecting their employee and made it feel like we were at fault, even though the misinformation came from their representative. As a customer, this experience felt misleading and disrespectful. Verizon should focus on transparency and customer trust rather than sales tactics and blame-shifting. I would strongly advise others to get everything in writing before agreeing to anything at this location.

Brand Certified Facts from Best Buy

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Certified March 01, 2026Yext Knowledge Graph
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