Best Buy

4.2
4130 reviews
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Business Details

4807 Concord Pike, Wilmington, DE
19803, United States
(302) 477-0305
https://stores.bestbuy.com/de/wilmington/4807-concord-pike-465.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4807 Concord Pike, Wilmington, DE
19803, United States

Hours

Reviews

4.2
4,130 reviews
5 stars
2,323
4 stars
973
3 stars
346
2 stars
138
1 star
350

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being rude or unhelpful.

Product Availability

Customers frequently reported issues with product availability, including items being out of stock or online orders being canceled.

Geek Squad

The Geek Squad received both positive and negative feedback; some customers appreciated their assistance, while others experienced poor service and communication.

Store Experience

The store atmosphere was generally described as clean and well-organized, but some customers faced long wait times for assistance.
  • JG
    Jane G
    Jan 1, 2026
    1.0
    I purchased a digital PS5 and asked if I could get a game when I went to pick it up. The associate sold me a disc which is not compatible with the system. I had already opened the game when I realized this. They won't exchange or refund me for the game. I went in store and spoke to someone online who said I did the right thing by asking in store. The associate was at fault and the store should make it right. Which they have not. I going to go back and see if I can speak with a manager again.
  • SL
    Sandy LYNCH
    Dec 30, 2025
    5.0
    Tim was efficient and helped me right away with what I was looking for. He helped looked into other things I was looking for with a smile and that is always appreciated. I didn't feel like a burden, just a pleasure purchase.
  • JM
    Jaz Martinez
    Dec 18, 2025
    1.0
    Group of younger people over in computers were annoyed I asked for help along with being argumentative when I asked about a price match. They didn’t honor it and waisted both my time and gas. As well as speaking in a another language as if they were talking about me because when I said something they were shocked. Very disappointed with the experience and the way I was treated at this location.
  • DK
    Daniel Krastev
    Dec 13, 2025
    5.0
    I was recently in the store needing some help and Justin Tuder , who is part of the Geek Squad, provided an outstanding service and support while helping me figure out a download. I strongly recommend the services of the Geek Squad as part of the shopping experience in Best Buy.
  • JW
    Jen W
    Dec 13, 2025
    1.0
    If I could give a minus 5, I would. Bought a $3500 TV (on sale), it got delivered and didn’t work. Paid for install and customer service is terrible. You can’t get in touch with anyone. You spent hours on the phone. No one at the store picks up. Don’t waste your money at Best Buy. Go to a place that cares about their customers.
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Frequently Asked Questions About Best Buy

What are the store hours for Best Buy at 4807 Concord Pike, Wilmington?

Best Buy at 4807 Concord Pike is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Does this Best Buy location offer curbside pickup?

Yes, curbside pickup is available at the Best Buy on Concord Pike for convenient order pickup.