Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
5,760 reviews
5 stars
3,092
4 stars
1,404
3 stars
574
2 stars
213
1 star
477
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or apathetic.
Product Availability
Customers reported issues with stock levels and availability, with some items being out of stock or not matching online listings.
Store Experience
Experiences varied widely; some customers enjoyed a smooth shopping experience, while others faced long waits and disorganization.
Knowledgeable Staff
Several reviews highlighted the expertise of staff members, particularly in assisting with technical products and providing recommendations.
Return and Exchange Issues
Customers expressed frustration with return policies and issues related to product exchanges, particularly regarding trade-ins and promotions.
- KFKADA FAWCETT1 day ago4.0Back again to purchase new fridge after previous LG fridge purchased in 2021 died on is. Definitely disappointed 😞 but we're hoping our new purchase with Samsung will bring success and long fridge life.
- DGDemetra Gray2 days ago1.0Tim should not be in a customer service position. He was rude to us and acted like us asking questions about products was an inconvenience and like he couldn’t be bothered. He was also incredibly unhelpful. I couldn’t believe he was in that role. It was a waste of a trip to the store and left me feeling like I’d rather buy from another company.
- JGJay gNov 13, 20251.0I went to best buy on 11/13/25 evening to check on the online order i placed on 11/05/25. Went to register near computers and asked this guy who is thin with long hair. Mentioned him that i placed an order for printer online, i am supposed to pick it today. Onlins status says they are preparing the order for pick up since this morning. Called bestbuy online and they suggested go to store, as they see this store has multiple qty on hand. Finally this person at the register didnt care about customer care, not at all interested to help. Lot of discrimination is going at this store, no one wants to help. Staff need some training. Manager need to check the video from 11/13/25 evening. A trainee who is getting trained was professonal and put effort to take care of the issue.
- ISIan SmithNov 5, 20255.0I had an incredible experience at the one by Christiana Mall with Riley Neyra as the sales person. I wasn't sure what laptops I wanted for my team. He took the time to understand my small business needs and helped me understand what products would be the best fit. Once we identified some options, he did a quick price comparison and realized there was a model we hadn't considered on sale that was more powerful and cheaper than what we were considering. Thanks to his awesome patience and persistent attention to "the little things" I walked out of there extremely satisfied. Best of all, the team got way more horsepower than the our budget was predicting. I'm extremely impressed how he kept asking questions so as to dial me into the perfect solution! That is incredible customer service!
- KRKevin RamosOct 26, 20255.0I want to say thank you to the employee name Hamarsh (I know I totally spelled that wrong) But he help me find the LAST Insta360 Ace Pro 2 for 30mims I drove an hour since Dover location didn’t have it and I called customer service they told me this location had one and once greeted by the employee I told him exactly what I needed, first he couldn’t find it on the shelf and locked up areas so he went to the back and boom after 30mims he found it Thank you for your dedication I’m sorry if I spelled it wrong I didn’t see a name tag so I ask for his name
Frequently Asked Questions About Best Buy
What are the main products and services offered at Best Buy Newark?
Best Buy Newark offers TVs, computers, appliances, and more with expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy Newark?
Best Buy Newark is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Newark offer in-store pickup and curbside pickup services?
Best Buy Newark offers in-store pickup but does not provide curbside pickup services.
Is Best Buy Newark wheelchair accessible?
Yes, Best Buy Newark has a wheelchair accessible entrance.
Can I get device repair services at Best Buy Newark?
Yes, Best Buy Newark offers service and repair support, including Geek Squad services.
What payment methods are accepted at Best Buy Newark?
Best Buy Newark accepts debit cards and checks. They do not require cash only.
Where is Best Buy Newark located?
Best Buy Newark is located at 2700 Fashion Center Blvd, Newark, DE 19702, US.
Are there places to eat near Best Buy Newark?
Yes, nearby dining options include CAVA (Mediterranean), Zoup (soup and chicken), and Shake Shack (burgers and fast food).
What shopping options are available near Best Buy Newark?
Nearby shopping venues include Christiana Fashion Center, Saks Off 5th, Bloomingdale's Outlet, and Nordstrom Rack.
Are there entertainment or recreational places near Best Buy Newark?
Yes, Main Event Entertainment offers bowling, arcade games, and dining near Best Buy Newark.