Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New Castle, DE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
1,282 reviews
5 stars
972
4 stars
113
3 stars
55
2 stars
31
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for their friendliness, professionalism, and helpfulness, with specific mentions of employees like Angel, Levi, and Devon.
Knowledgeable Staff
Many reviews highlighted the staff's expertise in explaining products and services, helping customers make informed decisions.
Positive Experiences
Numerous customers reported having great experiences, often mentioning how staff made the process enjoyable and stress-free.
Mixed Feedback on Promotions
Some customers expressed frustration over unclear promotion details and unexpected charges related to device upgrades.
Store Environment
The store atmosphere was generally described as welcoming and pleasant, contributing to a positive shopping experience.
- DBDavid BurslerNov 6, 20255.0I walked into the store expecting a major sales pitch and at least a 2 hour wait but was pleasantly surprised by the service I received.I was greeted at the door by a young man named Devon. He was personable, knowledgeable, and efficient with his time. I was able to walk out of the store with the product I wanted at low cost with no pressure and most important a minimum amount of time spent in the store.
- DSDiane ShawNov 5, 20254.0Friendly salesman. Understood what I needed to replace my phone.
- RJRonald JesterNov 3, 20255.0Had an issue with my new phone and was lucky enough to work with Alexandrea. She was super friendly & very knowledgeable. Excellent customer service!
- MMMaroOct 28, 20255.0The young man who helped me at Verizon, Diego, was excellent and was extremely knowledgeable about the prices and the products. He literally worked like a speed of light. I was surprised by his knowledge about his job.
- CTCarolyn TraversOct 15, 20255.0Devon was absolutely the best professional and helpful Verizon technical representative who took his time to clearly and friendly explain my new Samsung Galley S25 and to answer all my questions.
Frequently Asked Questions About Verizon
What products and services does the Verizon store in New Castle offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection plans.
What are the opening hours for the Verizon store?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday 9:00 AM to 8:00 PM, and Sunday 10:00 AM to 7:00 PM.
Does the Verizon store in New Castle support in-store pickup?
Yes, the Verizon store supports in-store pickup for orders.
Which payment methods are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store provide free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to its customers.
Can customers recycle their old electronics at this Verizon location?
Yes, the store offers electronics recycling services.
What languages are spoken at the Verizon store?
The store provides service in English and Spanish.
What popular nearby restaurants can customers visit before or after their shopping trip at Verizon?
Customers can visit nearby restaurants such as Burger King, Taco Bell, KFC, and Masala Kitchen for quick or varied dining options.
Are there car rental services near the Verizon store to assist customers with transportation?
Yes, nearby car rental agencies include Budget Truck Rental, Payless Car Rental, Budget Rent A Car, and Avis, which customers can use for their transportation needs.
Where can customers find ATM or banking services close to the Verizon store?
Customers can access banking and ATM services nearby at locations like Bank of America ATM and LibertyX Bitcoin ATM.