Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in New Castle, DE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
1,311 reviews
5 stars
1,000
4 stars
114
3 stars
55
2 stars
31
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Devon, Angel, and Alexandra.
Efficiency
Many reviews highlighted the quick and efficient service provided, with customers appreciating minimal wait times and fast problem resolution.
Product Knowledge
Several customers noted the staff's expertise in explaining products and services, helping them make informed decisions.
Mixed Experiences
While most feedback was positive, some customers reported issues with promotions and billing, suggesting a need for clearer communication regarding offers.
- LBLynita Bullock4 days ago5.0Steph was amazing! He’s truly the BEST!! Give that man a raise ok.
- THTim HetheringtonDec 28, 20255.0Helped me switch carrieres and added about 5 free gifts. So nice and profesional
- DCDiane CioffiDec 26, 20255.0Devon did a fabulous job explaining everything to us and was very knowledgeable in setting up our phones and watch. He was honest, helpful and personable. A top notch employee!
- VPVick ParkerDec 20, 20255.0Devon at Dupont Hwy.. is Awesome Representative Kudos to Him !
- MVMonica VaughanDec 13, 20255.0Evan Morris was very professional and helpful. He was patient too as our Verification was lengthy. He did not complain and was jovial and kind.
Frequently Asked Questions About Verizon
What products and services does the Verizon store in New Castle offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection plans.
What are the opening hours for the Verizon store?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday 9:00 AM to 8:00 PM, and Sunday 10:00 AM to 7:00 PM.
Does the Verizon store in New Castle support in-store pickup?
Yes, the Verizon store supports in-store pickup for orders.
Which payment methods are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store provide free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to its customers.
Can customers recycle their old electronics at this Verizon location?
Yes, the store offers electronics recycling services.
What languages are spoken at the Verizon store?
The store provides service in English and Spanish.
What popular nearby restaurants can customers visit before or after their shopping trip at Verizon?
Customers can visit nearby restaurants such as Burger King, Taco Bell, KFC, and Masala Kitchen for quick or varied dining options.
Are there car rental services near the Verizon store to assist customers with transportation?
Yes, nearby car rental agencies include Budget Truck Rental, Payless Car Rental, Budget Rent A Car, and Avis, which customers can use for their transportation needs.
Where can customers find ATM or banking services close to the Verizon store?
Customers can access banking and ATM services nearby at locations like Bank of America ATM and LibertyX Bitcoin ATM.