Business Details
100 N Dupont Hwy, New Castle, DE
19720, United States
Certified by Verizon • Feb 22, 2026
(302) 327-8054
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in New Castle, DE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
1,334 reviews
5 stars
1,018
4 stars
116
3 stars
55
2 stars
31
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Angel, Devon, and Alexandra.
Wait Times
Some reviews noted long wait times, especially during busy periods, but others mentioned quick service.
Mixed Experiences
While many had positive interactions, a few customers reported negative experiences, including feeling ignored or receiving incorrect information about promotions.
Product Knowledge
Several customers highlighted the staff's expertise in explaining products and services, contributing to a positive shopping experience.
Store Environment
The atmosphere of the store was generally described as welcoming, though some suggested improvements for the waiting area.
- FWFloretta WhiteFeb 15, 20265.0I'm a Senior citizen and not very tech savvy. However the he Gentleman that waited on me was very kind and patient with me which I appreciate very much.
- HWHelene WoolardFeb 13, 20265.0I had no problem receiving my receipt from Sharp Energy.
- MFMichelle FournierFeb 8, 20265.0The sales tech was fantastic. I came in a frantic mess because all my apps froze but he was able to get the phone shut down and rebooted and it worked. I was excited that I came out of the Stone Age with my 13 mini IPhone and upgraded a IPhone 17 pro and purchased a new IPad. I had excellent customer service. Thank you for all your knowledge and helping me make 2 Great Purchases.
- KFKevin FergusonFeb 6, 20265.0Devon really made the visit enjoyable. He is easy to talk to and extremely knowledgeable about the products.
- MMMikeJan 22, 20261.0Not a great experience at this Verizon location. We weren’t greeted and the staff acted like we weren’t even there. We waited about 10–15 minutes and eventually left. What made it more frustrating was that it didn’t seem especially busy—other customers were being helped, but we were essentially ignored. We went to another Verizon location afterward and had a great experience, so it’s clearly not the brand, just this store.
Frequently Asked Questions About Verizon
What products and services does the Verizon store in New Castle offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection plans.
What are the opening hours for the Verizon store?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday 9:00 AM to 8:00 PM, and Sunday 10:00 AM to 7:00 PM.
Does the Verizon store in New Castle support in-store pickup?
Yes, the Verizon store supports in-store pickup for orders.
Which payment methods are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store provide free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to its customers.
Can customers recycle their old electronics at this Verizon location?
Yes, the store offers electronics recycling services.
What languages are spoken at the Verizon store?
The store provides service in English and Spanish.
What popular nearby restaurants can customers visit before or after their shopping trip at Verizon?
Customers can visit nearby restaurants such as Burger King, Taco Bell, KFC, and Masala Kitchen for quick or varied dining options.
Are there car rental services near the Verizon store to assist customers with transportation?
Yes, nearby car rental agencies include Budget Truck Rental, Payless Car Rental, Budget Rent A Car, and Avis, which customers can use for their transportation needs.
Where can customers find ATM or banking services close to the Verizon store?
Customers can access banking and ATM services nearby at locations like Bank of America ATM and LibertyX Bitcoin ATM.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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