Business Details
580 W Main St, Middletown, DE
19709, United States
Certified by Verizon • Feb 22, 2026
(302) 376-6049
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/delaware/middletown/middletown-321886
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Middletown for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
358 reviews
5 stars
209
4 stars
40
3 stars
21
2 stars
14
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.
Wait Times
Many customers expressed frustration with long wait times and inefficient service, leading to a negative experience.
Store Management
Several reviews highlighted issues with store management, including unhelpfulness and a lack of responsiveness to customer concerns.
Product Availability
Customers reported dissatisfaction with product availability and the accuracy of information regarding stock.
Overall Experience
While some customers had positive experiences with specific employees, many others reported negative interactions, leading to a generally poor perception of the store.
- CAChristina and Alicia5 days ago5.0Nyle…..ask for Nyle. He is patient and knows a lot about a lot! Nyle was the BEST rep I have ever had in this store and I’ve been a customer for over 20 years!
- ALAlicia Lenoir5 days ago5.0Nyle was the representative of my wife and I as we navigated transferring my account to hers. We had to contact customer service but thank God for Nyle. He was able to help us work with the customer service rep and get the line transferred. He was helpful and knowledgeable about everything we asked. Thank you Nyle!
- BWBrittney WagnerFeb 13, 20265.0Kenyon was great and staff was helpful
- MRMike RosaFeb 13, 20265.0Staff was extremely helpful and addressed all my concerns/questions
- AMAmy MinskerJan 11, 20261.0I placed an online order to upgrade my phone as the website stated they had the phone I was looking for in stock and would be ready for pickup in about an hour. I paid over $200 to update my phone. I waited over 5 hours with zero updates or information on my order. I drove 30minutes to this location to inquire about the delay. I was greeted by the most unprofessional customer service employee. I wish I would have gotten her name, she was a shorter lady with short hair working the iPad que when you come in the door on 1/10. I explained to her I placed an order, paid the $200 charge and was sent an email saying my order would be ready in about an hour, that was 5hrs ago. She asked “what phone do you want” in the most condescending tone ever. I matched her tone and stated the device I ordered. The response I received was “we don’t even have that phone. Order is pending, and it’s 611”. I responded with “what does that mean” to be told “we don’t have the phone. Your order is pending. You can call 611”. And she walked away. I called 611 after 38 minutes on the phone was told there is nothing anyone can do, the website shows in stock because the phone is “in stock for other people”😳 I have had Verizon for over 17 years, terrible customer service, terrible employee at this location. Could not have cared any less about my concern of no communication or status updates. Now I am out $200 while I wait for the phone to be restocked, no timeframe on when that will happen. Unprofessional employees at this location, rude employees at this location. I hope Verizon actually takes concerns seriously and looks into the way certain employees treat people.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Middletown?
The Verizon store in Middletown is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Which mobile brands are available at the Middletown Verizon store?
You can find a variety of mobile brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Middletown Verizon store.
What services does the Verizon store in Middletown offer?
The store offers mobile plans, wireless internet plans, voice plans, Fios Internet plans, and sells products like business cell phones, mobile hotspots, tablets, and laptops.
Can I pick up my online Verizon order at the Middletown store?
Yes, you can buy online and pick up your order in store. The store also offers free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an in-store appointment at the Verizon store?
You can schedule an appointment online through the Verizon website or use the My Verizon app to book your in-store visit at the Middletown location.
Does the Middletown Verizon store accept debit cards and mobile payments?
Yes, the store accepts debit cards and mobile NFC payments. They also accept paychecks and do not require cash only payments.
Is free Wi-Fi available at the Verizon store in Middletown?
Yes, the Verizon store offers free Wi-Fi for customers.
Are there any popular dining options near the Verizon store in Middletown?
Yes, nearby dining options include Sushi Yama, Wayback Burgers, Waffle House, Buffalo Wild Wings, Jersey Mike's Subs, Chick-fil-A, and Freddy's Frozen Custard & Steakburgers.
What fitness facilities are close to the Verizon store in Middletown?
You can visit 9Round Fitness nearby for your workouts and fitness needs.
Are there any other mobile phone stores near the Verizon store in Middletown?
Yes, T-Mobile is a nearby mobile phone store and telecommunications company near the Verizon store, offering additional options for mobile services and electronics.
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