Geek Squad

Reviews

• JL

  James Langford

  Feb 7, 2023
  1.0
  I've had the worst experience with the Geek Squad. I need help with a recent purchase and they can not help except at their convenience. I have already paid for the service call but still no help with my purchase. Very dissatisfied with the Geek Squad and the product.
• JR

  Journey Roses

  Sep 1, 2022
  1.0
  For me my experience with geek squad was trash. Called to see if my problem would be able to be fixed through them on Tuesday. Came out on Thursday just for them to look at my phone for five minutes and say it’s not worth it to get fixed. Ended up having to get it done at another place but at least they knew what to do.
• DH

  Donte Handy

  Dec 28, 2016
  5.0
  These guys are awesome. I turned in four old crashed computers and they are transferring all the data to an external hard drive. I get updates on the equipment sent to my email so I don't have to call and ask about it. I have 100% trust in the squad they all seemed very competent. The 1st rep I worked with was Agent Steieven and he really took the time to understand what I was trying to get done and took his time explaining to me what had to be done. I came back again with two more computers and they went ahead and logged those into the system as add-ons and saved me some money. Thank You!! 🙏
• BM

  Brian Morton

  Dec 29, 2013
  1.0
  I was passing through town and I needed to get my phone exchanged for a new one because my screen was broken. I called Geek Squad and they said I could go to the local store and they could order one to be shipped to my home store because it was going to be at least 3 days. I went to the Dover store and I spoke with worker that confirmed they could do that. After waiting, I had another worker try to set things up, the manager came over and said they couldn't do that. They said I could wait until 6 pm and then it'll be about 2 hours after that (I told them I was driving through and was not coming through). The orginal worker that told me it was possible to do came over and when I told them he confirmed what was said on the phone, he denied saying anything. The manager just said they couldn't fix it because it would affect their inventory if they did it. Even though people on the phone said I could, he was not going to help me and didn't care.

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