Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported rude or dismissive interactions.
Product Availability
Customers noted a lack of stock and variety in certain product categories, leading to disappointment.
Store Experience
The store environment is generally clean and organized, but some customers experienced long wait times and difficulty finding assistance.
Pricing Concerns
Several reviews mentioned that prices are not competitive compared to other retailers.
Geek Squad Issues
There were complaints regarding Geek Squad services, including delays and poor communication.
AC
Alex Cullison
2 days ago
4.0
Fair prices, fair selection, a roll of the dice when it comes to knowledgeable customer service.
CR
christopher rowe
3 days ago
4.0
It's not as exciting as it once was. Some employees are helpful and smart aren't.
JB
Joseph Boyle
Jan 2, 2026
5.0
Very nice store. Customer service representative at pick up was awesome. She was very personable and engaged. Highly recommend this location.
NR
Nicole Robinson
Dec 24, 2025
5.0
Hunter was AMAZING!!!! He helped me and my sister out with purchasing my nephew an Xbox. Definitely ask for Hunter the next time you go there.
DW
Darrell Walters
Dec 18, 2025
3.0
Originaly scheduled to pick up our pc from the Geek Squad was delayed by a few days. We arrived 10 minutes early for our next pickup date. There were more employees than customers except for the Geek Squad desk. Only one employee, and there a few people in front of us waiting. Approximately 20 minutes goes by and the sole employee at the counter called for help. It just so happened I was standing near the employee contacted as my family was waiting to be assisted. I could over hear the employee answer the call with "sorry man I've got a lot going on". The Geek squad employee then proceeded to go back to helping the original customer. No help came, as the too busy to help employee in a black shirt began wandering the store. He would stop and small talk with other employees for a minute or two. I observed him laughing, looking around at the ceiling, the floor and from my estimation not performing any type job duties. 25 minutes of this continued until he reached the back of the store. Where he struck up another conversation that wasn't business oriented. I know this as I observed and stayed In his blind spots. He noticed me in the laptop area and approached me. He asked me if I needed any help. I told him no, then made a comment about how slow the store seemed so close to th holiday. He agreed and said it had been "dead" all night.
I returned to the Geek Squad desk as my cover was blown. 10 minutes goes by and another call goes out from the employee f on the desk. An employee walked over less than 5 minutes we had our pc and were ready to leave. I asked who was the employee in the black shirt and goat tee and pointed to the employee in question. She replied his name is Shane.
I really appreciate Best buy, and their employees. But, the lack of support for the employees that were working isn't azcep
What types of products can I shop for at Best Buy in Dover?
You can shop for TVs, computers, appliances, and more at Best Buy in Dover.
What are the store hours for Best Buy in Dover?
Best Buy in Dover is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sundays.
Does Best Buy Dover offer curbside pickup?
Best Buy Dover offers curbside pickup services for customer convenience.
Is Best Buy Dover wheelchair accessible?
Yes, Best Buy Dover has a wheelchair accessible entrance for customers.
Can I get repair services at Best Buy in Dover?
Yes, Best Buy in Dover provides service and repair support.
Does Best Buy Dover accept debit cards and checks?
Yes, Best Buy Dover accepts debit cards and checks as payment methods.
Where is Best Buy located in Dover?
Best Buy is located at 1165 N Dupont Hwy, Dover, DE 19901, USA.
What dining options are nearby Best Buy in Dover?
Nearby dining options include Saladworks, Pie Five Pizza, Jersey Mike's Subs, Seasons Pizza, Qdoba, Grotto Pizza, Wingstop, Naz's Halal Food, Panda Express, Tropical Smoothie Cafe, and Papa John's Pizza.
Are there any nearby stores for furniture or arts and crafts when visiting Best Buy Dover?
Yes, nearby stores include Michaels Stores for arts and crafts and Ashley for furniture and mattresses.
Can I find postal or shipping services near Best Buy in Dover?
Yes, there is a UPS Access Point location nearby that provides shipping and postal services.