Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Bear, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3623 Wrangle Hill Rd.
Location
Hours
Reviews
4.6
193 reviews
5 stars
172
4 stars
4
3 stars1
2 stars2
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported rude and unprofessional behavior.
Staff Knowledge
Several customers highlighted the expertise and helpfulness of specific employees, particularly Joshua and Vatekeh, who provided thorough assistance.
Store Environment
The store atmosphere received positive remarks for being welcoming and relaxed, contributing to a pleasant shopping experience.
Service Issues
Multiple complaints about service delays, unacknowledged wait times, and issues with account management and billing.
Recommendations
Many customers recommended the store for its exceptional service, particularly praising individual employees for their dedication and support.
- GGGloria3 days ago5.0Rob is an expert in what he does. Was very patient, and pleasant.
- ZCZane COct 20, 20255.0Robert, Kyen, and Brad were fantastic! They handled the process seamlessly and they were great to converse with while we waited for our phones to transfer! Highly recommend!
- FFFreddySep 30, 20251.0We came in based on the information provided by customer service, and they literally kicked us out. They said, “I’m in a meeting, you need to leave.” Horrible experience—what a disgrace! And not only that i was outside in my car and the employee had the audacity to come out from the store and kicked us out from the parking lot. Like are you serious??
- LCLizbeth CarrilloSep 30, 20251.0Terrible customer service. We were kicked out of the store because they couldn’t help us and they claimed to be in a ‘meeting.’ While I was sitting in my car trying to figure out what to do next, an employee named Kayla came out and told me I needed to leave the parking lot or she would have my car towed. Completely unprofessional, disrespectful, and unacceptable behavior toward customers
- BBBrigitteAug 27, 20255.0I don't usually write reviews but I have to just say Rob and Kayla are so sweet. They worked together as a team and they've apologized so many times for the wait.
Frequently Asked Questions About Verizon
What services does Verizon in Bear offer?
Verizon in Bear offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, business accounts, new lines, upgrades, device financing, and more.
What are the store hours for Verizon in Bear?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Where is Verizon located in Bear, DE?
Verizon is located at 3623 Wrangle Hill Rd, Bear, DE 19701, USA.
Can I pick up my order curbside at Verizon in Bear?
Yes, Verizon in Bear offers both in-store and curbside pickup services.
What types of payment does Verizon in Bear accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Verizon in Bear sell products from popular brands?
Yes, they sell products from Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, and more.
How can I schedule an appointment or order online for Verizon in Bear?
You can schedule an appointment at https://wirelesszone.com/appointments/ or order via https://shop.wirelesszone.com/de/bear/3623-wrangle-hill-rd.
Are there any nearby stores or services around Verizon in Bear?
Yes, nearby places include Red Lion Nails (nail and beauty salon), Willey Pharmacy, Glasgow Pharmacy, and Wawa convenience stores.
Where can I get a quick snack or coffee near Verizon in Bear?
You can visit Wawa nearby, which is a convenience store and coffee shop offering snacks, gas, and more.
If I need banking services near Verizon in Bear, where can I go?
There is a PNC ATM close to Verizon for convenient cash withdrawals.