Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Washington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
193 reviews
5 stars
101
4 stars
21
3 stars
9
2 stars
10
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised individual staff members for their helpfulness and patience, many others reported rude and unprofessional behavior from various employees.
Store Experience
Several customers noted issues with long wait times, lack of acknowledgment upon entering, and disorganization within the store.
Sales Practices
Numerous reviews mentioned concerns about misleading sales tactics, including unauthorized charges and pressure to accept additional services.
Staff Knowledge
There were complaints about staff being untrained or lacking knowledge about products and services, leading to frustrating experiences for customers.
- JMJoe Musker4 days ago1.0This is awhile ago (Aug 2024) and I should have done review right away since staff may very well have changed, but such an awful experience trying to trade old cracked iPhone for new iPhone. Long story short - I was charged TWICE for a new Iphone - staff at the store told me to take it up with Verizon Customer Service -= and I could never get a live person there to talk to me -- and when I emailed or did live chat, it was just AI auto-messages responding back -- and they would not fix the double charge. Anyway, so I ended up disputing charge on my credit card bill.
- YMYakubu MusahDec 27, 20253.0It ok
- GJgee jDec 19, 20251.0Verizon has gone way downhill. Yesterday I purchased a standalone line for my LTE enabled, GSM unlocked smartwatch. On Verizon's website it says the watch may be activated on its network without any other devices or lines of service with Verizon. After 4 hours online with the chat reps yesterday, I decided to come to this location today to try and activate my watch. The rep in the store, although not overtly rude, was clearly not interested in helping me activate my watch. He admitted he had no idea what to do to activate the device. He suggested calling tech support then gets up from me like he's going to get assistance from one of his colleagues or manager and just went to help another customer. And I'm sitting there like I'm chop suey. Needless to say I didn't get my watch activated here. I won't even go into the 4 hour long disaster I've endured this evening with the phone reps, just know my watch is still not activated. I don't know what happened at Verizon, but this experience is quite frankly embarrassing and I'm embarrassed for Verizon. Can you hear me now? What a joke!
- LHLindsey HuntOct 27, 20255.0I am never wild about coming into the phone stores because I feel like it’s usually complicated and messy.. but Sihic helped me and was so patient with me and very informative and walked me through every step. Thank you for making this as painless as possible for me and thank you for your patience!
- BFBradley FullerOct 17, 20251.0It is impossible to call this Verizon store. Verizon decided to use the absolute worst AI model possible to answer phone calls. Completely unintuitive. How am I supposed to know if they have the equipment or not? You don't...
Frequently Asked Questions About Verizon
What are the Verizon store hours on weekdays in Washington, DC?
The Verizon store in Washington, DC is open from 10:00 AM to 8:00 PM Monday through Friday.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online through the Verizon website or by using the My Verizon app.
What delivery and pickup options does the Verizon Washington store offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Which smartphone brands are available at the Verizon store?
The Verizon store carries the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store accept debit card and mobile NFC payments?
Yes, the Verizon store accepts payments via debit card and mobile NFC; cash-only payments are not required.
What types of products and services are offered at the Verizon store?
The Verizon store offers mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
How can I buy online and pick up my order at Verizon?
You can shop online at Verizon's website and choose the in-store pickup option at the Washington, DC location for your order.
What notable dining options are near the Verizon store on 14th Street NW?
Nearby dining options include Great Wall Szechuan for Chinese cuisine, Vin Sur Vingt for French food and wine, Drafting Table for American dining, Maki Shop for sushi, and ACKC Cocoa Bar for desserts.
Are there nearby transit or accommodation options to help customers visiting Verizon?
While specific transit stations are not listed, the Embassy of the State of Nebraska, Chancery Annex accommodation is nearby, which may assist visitors in the area.
What other services can customers find near the Verizon store?
Nearby services include several real estate agencies such as RGS Title Logan Circle, Long And Foster, and Whitman-Walker medical center and pharmacy, offering a range of options for customers before or after visiting Verizon.