Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5252 Wisconsin Avenue Northwest in Washington, DC 20015
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.8
356 reviews
5 stars
231
4 stars
14
3 stars5
2 stars
8
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Khalil, Nino, and Sahid.
Professionalism
While most reviews highlighted professionalism, some customers reported unprofessional behavior from certain staff members, leading to negative experiences.
Efficiency
Several reviews noted quick and efficient service, although there were instances of long wait times and unresolved issues.
Mixed Experiences
Customers had varied experiences, with some expressing satisfaction and others frustration, particularly regarding billing and service issues.
- AAAnthony ArcenasJan 5, 20265.0Attentive, friendly Assistance
- JSJordan SandmanJan 5, 20265.0Great store!
- TMThula MahlalelaJan 4, 20264.0I had a very pleasant experience at Verizon, the staff went above and beyond to assist me, granted I was there a while but that was largely outside of their control since my issue required external permissions and information.
- MMMarciaDec 19, 20254.0Great Sahib was very helpful: He got me good discounts on my phone & phone case since Iām on limited income anyhow: He is also good eye candy: Hip Hip Hooray š
- 3P301 peezyDec 10, 20255.0Great help got me the plan i wanted quick and easy, ask for Chris at that location!
Frequently Asked Questions About Verizon
What is Russell Cellular and where is it located?
Russell Cellular is a Verizon Authorized Retailer offering the latest mobile phone technology, located at 5252 Wisconsin Avenue Northwest, Washington, DC 20015.
What brands does Russell Cellular sell at its Washington, DC location?
Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for the Russell Cellular Verizon store in Washington, DC?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Russell Cellular offer any special services like account analysis?
Yes, Russell Cellular specializes in account analysis and offers wireless service, mobile service, home phone service, and Fios Home Internet.
Can I pick up my online orders in-store at Russell Cellular?
Yes, Russell Cellular offers in-store pickup services for your convenience.
Is Russell Cellular accessible for customers with disabilities?
Yes, Russell Cellular has a wheelchair-accessible entrance for all customers.
What nearby transit options can help me reach Russell Cellular?
The Friendship Heights Metro Station is nearby and is a convenient transit option to reach Russell Cellular.
Are there any nearby eateries where I can grab a meal before or after my visit to Russell Cellular?
Yes, nearby you will find sandwich shops like Cosi and Booeymonger, as well as restaurants like Chadwick's and Chatter to enjoy a meal.
What other stores or services are close to Russell Cellular that customers might visit?
Nearby places include Michaels for arts and crafts supplies, PNC Bank for banking needs, UPS Access Point for shipping, and New Balance for sporting goods shopping.