Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5252 Wisconsin Avenue Northwest in Washington, DC 20015
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
340 reviews
5 stars
220
4 stars
12
3 stars4
2 stars
8
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendly and helpful service, particularly highlighting individuals like Khalil, Nino, and Kilmar.
Professionalism
Several reviews noted a lack of professionalism from some staff members, with instances of rudeness and dismissive behavior reported.
Efficiency
Customers appreciated the quick and efficient service, although some mentioned long wait times due to understaffing.
Sales Issues
There were complaints about misleading sales practices, including issues with promotions not being applied correctly.
Store Management
Some customers expressed dissatisfaction with the management's responsiveness and overall store organization.
- YPYejin ParkNov 15, 20255.0Luke is amazing and have great customer service. He helped me and my husband transfer our service to Verizon. He has heen very patient and helpful.
- MLMary LopattoNov 2, 20255.0Great expertise, professionalism, and kindness shown by Sahid for diagnosing my problems and setting me up with a new watch and phone. He even sorted out my parking issues. Maria is a wonderful customer service member of the team as well. I give high marks to this location.
- LFLee FeinbergOct 28, 20251.0We caught them doing a bait and switch. They messed up our phones. The worst experience and very slimy.
- BABraulio AgneseOct 23, 20255.0Small store, but fantastic customer service. Marie S. is super friendly has the best attitude and demeanor. It made slogging through VZN hiccups and delays while upgrading our iPhones (not her fault, the system's) much easier.
- HQHeather QureshiOct 19, 20255.0Luke, at the Friendship Heights location is fantastic helping me with having to contact Verizon, and finding out the new employee @ the California, MD location didn't apply the promotion that was going on at the time of my phone purchase. So I was getting billed for 2 phones instead of the promotion being applied to where my second line was supposed to be free. 😵 Extremely thankful for his help! Thanks!
Frequently Asked Questions About Verizon
What is Russell Cellular and where is it located?
Russell Cellular is a Verizon Authorized Retailer offering the latest mobile phone technology, located at 5252 Wisconsin Avenue Northwest, Washington, DC 20015.
What brands does Russell Cellular sell at its Washington, DC location?
Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for the Russell Cellular Verizon store in Washington, DC?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Russell Cellular offer any special services like account analysis?
Yes, Russell Cellular specializes in account analysis and offers wireless service, mobile service, home phone service, and Fios Home Internet.
Can I pick up my online orders in-store at Russell Cellular?
Yes, Russell Cellular offers in-store pickup services for your convenience.
Is Russell Cellular accessible for customers with disabilities?
Yes, Russell Cellular has a wheelchair-accessible entrance for all customers.
What nearby transit options can help me reach Russell Cellular?
The Friendship Heights Metro Station is nearby and is a convenient transit option to reach Russell Cellular.
Are there any nearby eateries where I can grab a meal before or after my visit to Russell Cellular?
Yes, nearby you will find sandwich shops like Cosi and Booeymonger, as well as restaurants like Chadwick's and Chatter to enjoy a meal.
What other stores or services are close to Russell Cellular that customers might visit?
Nearby places include Michaels for arts and crafts supplies, PNC Bank for banking needs, UPS Access Point for shipping, and New Balance for sporting goods shopping.