Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Washington, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 703 8th St Se.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
446 reviews
5 stars
363
4 stars
14
3 stars
9
2 stars
8
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Rajesh and Luke received high praise for their professionalism, patience, and helpfulness in assisting customers.
Staffing Issues
Multiple reviews highlighted the store being understaffed, leading to long wait times and slow service.
Sales Tactics
Some customers reported aggressive sales tactics and misinformation regarding product availability and pricing.
Technical Support
Customers appreciated the knowledgeable staff who helped them with technical issues and phone setups.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about unprofessional behavior from some staff members.
- JAJoshua AlecknavageNov 14, 20255.0Heilie was incredible to work with getting my account separated from a old account, a new phone, and a new watch. She went above and beyond to get everything perfect for me and I really appreciated her attention to detail. 10/10 would recommend working with her.
- KAKenn AllenOct 31, 20251.0One staff person. Waited 20+ minutes for him to take care of person who clearly had been there for a while. Four others came in after me. He never acknowledged us, apologized for the wait. So I left in hopes of finding an appropriately staffed store.
- OGOld GOct 30, 20255.0I found the store by looking up Google told me the location I went there yesterday around 5:00 p.m. or 5:30 ask for service to help me get a charger cord for my Verizon router , he looked in the box and found a charger cord for my router he said don't worry about it no charge as long as you with Verizon you're okay 👍🏼✌🏾☝🏾🙏🏾👋🏾🤲🏽🙌🏽👍🏼👌🏼👌🏾 that was October 29th Wednesday
- JMJerome MillerOct 29, 20255.0Rajesh is one of the most intelligent technicians that knows everything about a cell phone. He has educated me and opened my eyes to the best equipment and information possible. Not only did I purchase the best but I’m very very grateful for his extraordinary assistance while educating me on the best!
- MSMarquis ScottOct 18, 20251.0On April 21, 2025, I purchased a brand new iPhone 16 Pro Max and returned it on April 22, 2025, at approximately 3 PM. When I started the return process, there was an issue with the restocking fee amount. Rajesh C. insisted that the fee was over $100, but I had done my research and opened the relevant link to show him that, in fine print on the Verizon website, the restocking fee is actually $50. After this, I received my return receipt for the phone. Fast forward about a month: I started receiving emails and mail stating that I had an outstanding balance for a service/phone I no longer had. I called Verizon customer service about this issue, and they informed me that it showed I didn’t have a return in the system. After hearing that, I visited the store to resolve the matter. However, each time I went to the storefront, there was always an excuse or an issue with the system that prevented them from solving the problem. I visited the store about three times. Eventually, I became so frustrated that I left it alone, hoping the owner, who said he would submit a help ticket, would do his job. Fast forward to October: I checked my monthly credit report and discovered a collection from Verizon with an outstanding balance of $1,300 for an iPhone I do not have. To make matters worse, my credit score took a hit of 122 points due to this poor management and unprofessionalism. At this rate, in October, this matter should have been resolved; it seems to me this is theft. I’ve opened up an investigation with Verizon for this matter and disputed the collections with the bureaus.
Frequently Asked Questions About Verizon
What products and services does Verizon at 703 8th St SE offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They also provide Verizon Wireless plans, device financing, upgrades, and in-store pickup.
What are the operating hours of Verizon at 703 8th St SE?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located and how can I contact them?
The store is located at 703 8th St SE, Washington, DC 20003, next to 7-11. You can contact them at +1 202-364-1911 or email wz194@wireless-zone.com.
Does Verizon at 703 8th St SE offer in-store pickup for orders?
Yes, Verizon offers in-store pickup services for customer orders.
What payment methods are accepted at Verizon?
They accept American Express, Cash, Check, Discover, Financing options, Mastercard, and Visa.
Are there any accessibility features at the Verizon store?
Yes, the store has a wheelchair accessible entrance and provides service repair.
Which brands are available at the Verizon store?
The store carries brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, Jabra, and many more.
How can I schedule an appointment or manage my Verizon services online?
You can schedule appointments at https://wirelesszone.com/appointments/ and manage your services using the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011.
What nearby places can I visit before or after shopping at Verizon?
Nearby places include Call Your Mother Deli and Souk for food and coffee, as well as the art gallery Alvear Studio Design & Imports for entertainment and shopping.
Is there public transit or nearby attractions that can help me find Verizon's location?
Verizon is located next to a 7-11 in Washington, DC, close to several restaurants such as Molly Malone's Capitol Hill Saloon and Lola's Barracks Bar & Grill, which can serve as landmarks to find the store.
Can I visit other tech or electronics stores near Verizon?
Yes, there are other mobile phone stores nearby like Wireless Zone, Verizon Authorized Retailer, and Cellular Sales competitors in the area.