Apple Georgetown

Reviews

• FR

  Flavia Roque (Flah Roque)

  5 days ago
  3.0
  I had my iPhone battery replaced at the Apple Store in Georgetown on January 27. The service at the time was smooth and professional. However, about a month later, the lower half of my display began showing discoloration and flickering — an issue that did not exist prior to the battery replacement. I am currently outside the United States and have been unable to reach Apple Support through chat or phone due to regional restrictions. This has made it extremely difficult to register what should be a straightforward service warranty concern within the 90-day repair coverage period. I am disappointed by how challenging it is to obtain remote support for a device serviced at an official Apple Store. I hope this matter can be properly reviewed and resolved when I return to a supported country.
• MF

  Mahmut Firat

  6 days ago
  1.0
  Terrible experience with apple. I bought a brand new but defective AirPods. They sent repair facilities 3 times but they couldn’t tell me what the problem is. Last time they send the device back to me but i did not receive it. I was told that its been delivered but I never received it. Its an apartment with 300 units and the device was delivered to loby not my self. I told apple rep that i can report to the police and give the incident number. I was told to go find the device on my own. Apple is trillions dollars of company but they are acting like a thief.
• MM

  Manuel

  Feb 14, 2026
  2.0
  Came here just to buy a case and screen protector which took half an hour
• KB

  Kristen J Berry

  Feb 11, 2026
  1.0
  I had an extremely uncomfortable and unprofessional experience at the Georgetown Apple Store with an employee named Byron. During my visit, I felt that he behaved in a way that was inappropriate and made me feel unsafe as a customer. I noticed repeated staring at my chest area, which made the interaction very uncomfortable. After I shared my phone number strictly for service purposes, I began receiving unexpected calls that felt unrelated to my visit. This situation left me feeling harassed and disrespected rather than supported as a customer. Apple is known for professionalism, so this experience was shocking and disappointing.
• RP

  Rakia Pinkney

  Jan 22, 2026
  1.0
  i have no problem with waiting, but i do have a problem with byron’s customer service. after i spoke to him another young lady approached me when she left she returned to him and he made a gesture as if something smelled funny. i was so distraught i couldn’t focus . after losing my sister yesterday i didn’t expect to get made fun of in an apple store. i’m very observant and i wish i never stepped foot in there.