Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,618 reviews
5 stars
885
4 stars
301
3 stars
104
2 stars
65
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for being helpful and friendly, while others were criticized for rudeness and lack of knowledge.
Staff Efficiency
Several customers noted issues with staff efficiency, including long wait times and unhelpful interactions, leading to frustration.
Product Knowledge
Some employees demonstrated strong product knowledge and provided valuable assistance, while others were reported as uninformed and dismissive.
Store Environment
The store was described as clean and well-organized, but some customers experienced chaos and disorganization during busy times.
Appointment Issues
Customers reported problems with appointment scheduling and management, leading to confusion and dissatisfaction.
- LTLuis Torres2 days ago5.0Buen servicio
- ABAlejandro Barrera6 days ago2.0I purchased an iPhone 17 Pro Max at this store. Every interaction felt like an effort to upsell. First with getting more storage (512 GB is enough for me). Then AppleCare, which I had to decline twice. Lastly with their small business program even though I don't own a business, I made that clear, and again had to decline twice. The entire experience felt like a cheap and poorly disguised effort to get me to spend more money, as if the $1,400 phone I purchased were some sort of bargain or favor. I was already a reluctant Apple customer, only getting an iPhone because of the poor SMS integration with other OS. Apple used to be better than this.
- DODario ObstfeldNov 10, 20255.0Excelente atención
- EKErbol KopbaevNov 6, 20251.0Ужасный сервис. Зову человека, а он может на тебя смотреть и просто игнорировать. Набрали продавцов, которые не знают свой продукт. Я их прошу проконсультировать, а они типа зайди на сайт или посмотри в телефоне. Короче сервис просто космического уровня. В конце концов, после долгих мытарств выяснилось, что моей модели нет в наличии. Ушёл несолоно хлебавши.
- ZZZoeOct 10, 20251.0During my recent visit to the Apple store, I was genuinely ready to make a purchase. However, the experience left me disappointed and, frankly, a bit offended. I was left waiting without any guidance, while another customer was allowed to go ahead of me without explanation. It felt as though there was no clear system in place to ensure fair service—no acknowledgment of who arrived first, and no effort to communicate preferences or procedures. To improve the experience, I would suggest implementing a simple check-in system or queue to ensure customers are served in the order they arrive. Clear communication and transparency would go a long way in making everyone feel respected and valued. I truly believe that with a few adjustments, the store could offer a much more welcoming and equitable environment for all customers.
Frequently Asked Questions About Apple Georgetown
What products can I purchase at Apple Georgetown?
You can shop for iPhone, Mac, Apple Watch, iPad and other Apple products at Apple Georgetown.
What are the operating hours of Apple Georgetown?
Apple Georgetown is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. Please note holiday hours may vary.
Does Apple Georgetown provide technical support services?
Yes, Apple Georgetown offers technical support services at the Genius Bar.
Is there wheelchair accessible entrance at the Apple Georgetown store?
Yes, Apple Georgetown has a wheelchair accessible entrance.
Can I order products for delivery or in-store pickup at Apple Georgetown?
Yes, Apple Georgetown offers both delivery services and in-store pickup for your convenience.
What payment methods are accepted at Apple Georgetown?
Apple Georgetown accepts debit card payments and mobile NFC payments.
Does Apple Georgetown offer free Wi-Fi to its customers?
Yes, free Wi-Fi is available for customers visiting Apple Georgetown.
What nearby clothing stores can I visit along with Apple Georgetown?
Nearby clothing stores include Bebe, Madewell, Vineyard Vines Georgetown, Zadig & Voltaire, Ralph Lauren, and DC Massimo Dutti, ideal if you want to explore fashion options before or after your Apple Store visit.
How can nearby parking facilities help when visiting Apple Georgetown?
Colonial Parking, Inc. is a nearby parking facility that can make it convenient for customers to park their vehicles while shopping or getting technical support at Apple Georgetown.
Are there any nearby restaurants for a meal before or after visiting Apple Georgetown?
Yes, you can visit nearby restaurants such as Johnny Rockets, El Centro Mexican Restaurant, or Old Glory barbecue restaurant to enjoy a meal before or after your visit to Apple Georgetown.