Apple Georgetown

Reviews

• SS

  Siena Del Sontro

  6 days ago
  1.0
  I had an extremely unprofessional and dismissive experience with Nick at approximately 1:00 PM on 1/6. When the associate who assisted me with purchasing a new phone brought me to the table, he clearly explained to Nick that I simply needed to set up my new Spanish phone number. Nick responded, “Okay, she can do that herself,” and immediately disengaged. From that point forward, Nick did not check on me once, despite sitting directly at the same table. I was left entirely unattended during a time-sensitive setup process. After a prolonged period of my phone displaying “Estimating…,” I had to initiate the interaction myself to ask a basic question about how long this process typically takes. Nick’s response was condescending and dismissive, speaking to me as if I were incapable of understanding basic information. I explained that I had an important call at 1:30 PM and that while I understood the iCloud upload could not be bypassed once started, I needed clarity on timing. His response was, “Just wait, lady. You cannot bypass it.” This language and tone were inappropriate, patronizing, and unprofessional. At no point did Nick attempt to explain the situation respectfully, manage expectations, or provide even minimal customer support. His behavior conveyed irritation at being asked for help and a complete lack of customer care.
• LQ

  Lisa Queen

  Jan 4, 2026
  1.0
  When a tech told me” you bought tte phone with” x” carrier and said “ you said warranty “?, I asked for a manager. The manager there at around closing time on January 04, 2025 said a tech would be coming up. I asked what was the next step, so I could get my documents together, she said she didn’t know. I stated should I get my ID out or anything. She said “ I don’t know, I don’t do that part, the techs do. I stated “ you don’t know if I should get my ID out? I told her that’s okay I’ll wait here when she asked me to step over to a nearby table hoping she would walk away. She didn’t. She asked me for you still want help. I asked her what she meant. She began raising her voice and asked me four times , with me saying yes, in front of two children at a station she began acting a fool. I wanted her to walk away from me but she refused. I wanted to walk to table without her. I simply was astounded she had no boundaries in acting a fool in front of two children. It’s absolutely no excuse for this conduct. I see other complaints. Whoever is in charge of this store needs to be replaced and their regional manager. Then the manager lied and said I said she was incompetent but I was recording her.
• NB

  Nisha Brown

  Jan 3, 2026
  5.0
  Dear Daniel, I want to thank you for all you did yesterday. You are exceptional in customer service but what I found special was your kind gesture and humanity while helping me through what I considered to be an extremely stressful day. You noticing and being there for me really made me have hope that things would truly be okay. I wish you well on all your future endeavors and hope that Apple treats you with the admiration and respect that you deserve. Blessings & Warm Regards, DB
• DE

  d e

  Dec 7, 2025
  1.0
  I am heartbroken and extremely disappointed with my experience at this Apple Store. I went in for something as simple as a battery replacement, and I walked out with four years of memories completely gone. I explained very clearly to the technician, Andrea, that my phone did not have any backup, iCloud storage, or sync. I asked him multiple times whether what he was doing could cause data or photo loss, and he reassured me every time that it was “okay.” I trusted him. Instead, his actions caused me to lose over 20,000 photos and personal memories from 2021 to 2025. Since leaving the store, I have been desperately searching for any way to recover them, but nothing has worked. The emotional impact of losing four years of my life like this has been overwhelming. What makes this even more upsetting is that if Andrea had simply warned me about the risks, I would have backed up my phone, purchased iCloud storage, or done anything necessary to protect my data. I never imagined that a routine battery change could result in something so devastating. The manager also offered no real help or accountability, which added even more frustration to an already painful situation. I trusted the technician’s guidance, and now I am left with an irreversible loss. I will never forget or forgive this experience, and I hope Apple takes this seriously so no one else goes through something like this.
• RA

  Rasha A

  Nov 24, 2025
  1.0
  I have been an apple customer since the first iPhone came out in 2007; I love apple and its products i always use the store in Bethesda MD and today i used Clarendon after my bad experience at the Georgetown store I am writing to formally report a deeply upsetting and unprofessional experience during my recent visit to one of your Apple Store locations. The behavior I encountered from multiple employees—including two managers—was highly disappointing and far below the level of professionalism I expect from Apple. When I arrived, I was assisted by an employee named Brandon, whose communication was cold, rude and unpleasant from the beginning. Despite this, I tried to remain patient, but the interaction continued to deteriorate. Feeling uncomfortable, I asked to be assisted by another employee. A manager (unfortunately, I did not catch his name) approached. When I explained that I simply wished to work with someone other than Brandon due to the negative interaction, he immediately became defensive. Instead of addressing my concern, he told me he had worked with Brandon for many years and considered him a “good guy.” He then stated that if I felt this way, there was no one else who could assist me, effectively refusing to continue the sale. I expressed my disbelief that a manager would handle a customer complaint in such a dismissive manner and that he is very disappointing. I then asked to speak with another manager. He went to speak with a manager named Travis and explained the situation to him privately looking at us. When Travis came over, it was immediately clear he was siding with the other manager without hearing my perspective. With little professionalism or managerial experience displayed, he told me that he “knows them both” and that they would not sell me anything or assist me if his boss didn’t want to. This was extremely disappointing. The message was clear: if you have an issue with one member of their team, and the manager none of them will serve you. This is not customer service—it is retaliation for voicing a legitimate concern. I told the staff that if these were the managers leading them, I wished them good luck. I also told Travis that, as a manager, he should strive to be a problem solver—not someone who blindly follows the lead of another employee without hearing both sides. What happened next was even more shocking: Travis told me that they would not serve me and that I needed to leave the store. When I asked why I had to leave, he said it was because they were refusing to sell to me. I told him that I could still browse the store, and he insisted again that I must leave. I refused and told him to call the police if he believed a customer should be removed merely for not liking the way an employee spoke to them. This entire encounter was unprofessional, hostile, and completely unacceptable. I was treated not as a valued customer, but as an inconvenience simply for requesting a different representative— a basic, reasonable request that should never escalate into being asked to leave or refused service. This is very disappointing for a huge brand such as Apple. But looking that the store has 3.8 stars from 1600 customer is an indication that it seems this is how they handle their customers. Anyways I Went to clarendon after that and was welcomed and treated with so much respect and did what i needed to do with no issues and much respect. However I am never coming back to this store.

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