Apple Carnegie Library

Reviews

• MD

  Maria Dorokhina

  Jan 2, 2026
  5.0
  I had an excellent experience at the Apple Store after losing my phone. One of the team members whose name I unfortunately didn’t catch went above and beyond to help me reset my password and reload all of my data. He was incredibly patient, knowledgeable, and reassuring during what could have been a very stressful situation. Kelz also provided outstanding support—professional, friendly, and genuinely caring throughout the process. Together, they made sure everything was restored smoothly and that I felt fully supported. Thanks to their exceptional service, I left feeling relieved and confident. This level of care is exactly why I continue to trust Apple. Highly recommend this store and its amazing staff!
• HR

  Harry rojas

  Jan 1, 2026
  5.0
  A great experience at an unconventional Apple store. The museum is magnificent and quite unique; the preservation of the structure and architecture itself is astonishing.
• SM

  Sofia M.

  Dec 23, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️⭐️ Reasons why I love this Apple location: 1) stunning architecture 2) they are quick on service 3) overall ambiance However for me what elevates this place is the staff they are always friendly and welcoming. I just picked up my headphones from repair and the person who gave me the headphones was speaking in sign language and had a virtual interpreter. The reason why I’d give this place a 10 star if I could is because the guy had a big smile the whole time despite our communication barrier. The fact that Apple gave him a chance to be part of the staff and facilitated him the tools to perform as good as he does is a reminder of all the the kindness we can spread around with patience and inclusivity. I’m sad I didn’t get to get his name (I was in a rush), but thank you!
• NB

  Nadia Barnes

  Dec 16, 2025
  1.0
  nadiabarnes_realestate I purchased a MacBook for my daughter in December 2024. The screen went black two months ago while it was still under the warranty. She brought it to the Apple Store and they advised that they needed to replace the screen. Once they received the part, she was called to bring the computer back to them so that they can make the repair. 24 hours after having the MacBook in their possession, they called her up and said they were no longer on the warranty and she would be responsible for the repair. We have made numerous calls to the corporation and reported them to the Better Business Bureau with no resolve. As you can see, Apple has decided to ghost us and not make any response. @apple shame on you for taking advantage of your young clientele. Has anyone else been ripped off by this large corporation state your claims in the comments This message is in regard to your complaint submitted on 11/5/2025 against Apple Inc.. Your complaint was assigned ID 24110191. Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know. APPLE DO NOT TAKE ADVANTAGE OF YOUR and Car CUSTOMERS!!! the public and is trequently used potential customers. In the case of your complaint, the business's failure to promptly give attention to
• GL

  Gabriel Lugo

  Dec 14, 2025
  1.0
  I purchased a Belkin BoostCharge Pro 3-in-1 Magnetic Charging Stand directly from the Apple Store. The product stopped working under normal use, with no physical damage whatsoever. Relying on Apple’s reputation and the fact that this is an Apple-authorized accessory sold by Apple, I made the trip to the Apple Carnegie Library expecting a resolution. I was assisted by Joe, who was polite and professional in his manner, but ultimately refused to replace the product or handle the issue, stating that I needed to contact Belkin directly. As a result, the trip was a complete waste of time, and I left the store with the same defective product and no solution from Apple. From a customer’s perspective, it is neither clear nor reasonable that Apple sells third-party accessories in its stores, promotes them as authorized products, yet takes no responsibility when they fail under normal conditions. This is not the level of service Apple is known for and directly contradicts the customer experience Apple claims to stand behind. Overall, this was a very disappointing experience and a clear example of Apple shifting the burden to the customer after the sale.

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