Geek Squad

Reviews

• JG

  JohnDavid Gutierrez

  Dec 24, 2025
  1.0
  Bad attitude. I went to see why my iPhone had a physical raddling sound, so they did some test. I guess it passed all of their tests so they couldn’t do anything, even while I was showing them the rattle. When they heard it they said “we can’t do anything about it”, even after hearing the rattle for themselves. When I asked them if they can just send it to apple so they can open the phone, they gave attitude and repeated they can’t because it passed all the tests. I was just asking a question, but I guess they think the customer is not as smart as them so they got impatient.
• JR

  Jay Russo

  Aug 16, 2025
  1.0
  Brought a blue screen laptop to Waterford that I had bought from best buy. They wouldn't even look at it. First they told me I was better off just buying a new computer, then they said they would charge me $80 for a diagnostics plus $200 subscription fee and that there would be no guarantee they would find/fix the problem. Brought it to Mr. Fix it in Groton, he had it back to me in 2 hours. What a joke. They didn't even look at it! It feels like they are scamming people into buying new computers or getting some bizarre subscription fee.
• TB

  Timothy Brink

  Oct 1, 2022
  1.0
  Made appointment a week out for iPhone 8 battery replacement. Appointment was made through Apple, so they knew exactly what device I was bringing in and why. After sitting there for 15 minutes while they ran diagnostics, they told me they didn’t have my battery in stock. If I wanted to order a battery, they would need to keep my phone at the store, and that it would take about a week. Obviously not an option. They told me my best bet was to go to an Apple store. Why bother existing if you can’t replace a battery in a phone? Why is the store even an option through the Apple app? I tried calling before hand too to ensure something like this wouldn’t happen. Can’t get through to store direct. Had to go through Best Buy’s nationwide answering service (number listed for geek squad same number as the best buy number). Was on hold for 20 minutes before being disconnected. It’s like going to a quick lube to get an oil change, but you have to leave your car there for a week so they can order oil. So anyways total waste of time and gas. Staff was courteous.

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