Geek Squad

Reviews

• LR

  Lisa Randall

  Apr 21, 2026
  1.0
  DO NOT USE THEM. THEY ARE TRYING TO SCAM ME AND KEEP LYING TO ME. Something has happened to Best Buy. They have lost their minds. I have used Best Buy for so many years! Both personally and for business. I have spent so much with them. We are a very great customer. We have Geek Squad forever, and now have their new, even higher end service. My husband and I sold our big house and bought and built a brand new condo. My husband and I went in to buy three new TVS for our new home. One pretty huge. All hell broke loose with it. All of a sudden it was going to take an inordinate amount of time to get to us. We have moved and it left us in a home with no TVS. WHEN I GOT WIND OF THE DELAY I WENT BACK IN TO ORDER A 4TH TV THAT WE DIDNT NEED TO COME SOONER. IT WAS ALL SET. THEN THE 4TH NEVER SHOWED UP ON THE 18TH. THEN I COULDN'T GET THROUGH TO THEM FOR DAYS AND COUNTLESS HOURS BECAUSE THEY ADDED AI THAT GETS YOU NO WHERE. WHEN I FINALLY COULD GET THROUGH ONE MANY OUT OF NORTH HAVEN TRIED TO HELP ME. HE ASSURED ME THE 4TH TV WAS COMING. I HAD TEXT AND EMAIL NOTICE THAT IT WAS COMING TODAY AND THAT I WOULD GET ANOTHER TEXT WITH THE SPECIFIC TIME FRAME. IT NEVER CAME. I CALLED ABOUT 50 TOMES AND THEY SAID IT WAS ALL BEING DELAYED INCONTINENT THE 4THBTV. THEY ALL HAD ATTITIDES AND SOME HUNG UP ON ME. EVEN WHEN I CALLED ESCALATION COUNTLESS TIMES THEY REFUSED YO DO ANYTHING, APOLOGIZED. REFUSED TOBGET ME OTHER TVS. I FEEL LIKE I AM BEING PUNKED!!@
• AR

  Alfio Russotto

  Mar 1, 2026
  1.0
  They have little to no knowledge about technology. Went there because my cellphone was hacked. First thing the guy says was uggghhh, cell phones can't be hacked that way. What!?. They need manual professions.
• BR

  Bandanna Rob

  Jan 12, 2021
  1.0
  No one picks up the phone at this store.
• CV

  Charles Voss

  Jul 10, 2019
  1.0
  I've bought six laptops from this Best Buy and I had to replace three of them because they were not working properly. I also bought Geek Squad protection and my experience has been awful. It's my most recent issue that's prompted me to warn others. The screen on my laptop broke and I took it in to get it fixed on 6/13/19. Two weeks later I pick it up and am told it's all better. When I take it home, the laptop does not turn on. I'm amazed that they didn't check themselves to see if it worked, but I guess that's too much to ask. I took it back and of course they had to ship it off again for repairs. It's now 7/10 and still no laptop, meaning it's been nearly a month now and my laptop has still not been fixed. In their defense, they've fixed some of my issues and the people behind the counter are usually very nice, but I've spent numerous hours of my life waiting on hold and in line to get stuff repaired and there has to be a better way. I'm going to cancel my Total Tech Support Membership and Protection Plans I bought, and buy laptops elsewhere in the future because I can't stand the frustration of working with them anymore.

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