Geek Squad

Reviews

• DZ

  Dimitri Zimermann

  Sep 17, 2025
  1.0
  Took my laptop there that was water damaged and the first thing the guy tried to do is to turn it on when it’s the only thing you’re not supposed to do in this situation
• CL

  cherry love

  Oct 24, 2023
  3.0
  No complaints
• JG

  Joe Gillick

  May 13, 2021
  5.0
  Service was prompt and fixed issue
• CV

  Charles Voss

  Jul 10, 2019
  1.0
  I've bought six laptops from this Best Buy and I had to replace three of them because they were not working properly. I also bought Geek Squad protection and my experience has been awful. It's my most recent issue that's prompted me to warn others. The screen on my laptop broke and I took it in to get it fixed on 6/13/19. Two weeks later I pick it up and am told it's all better. When I take it home, the laptop does not turn on. I'm amazed that they didn't check themselves to see if it worked, but I guess that's too much to ask. I took it back and of course they had to ship it off again for repairs. It's now 7/10 and still no laptop, meaning it's been nearly a month now and my laptop has still not been fixed. In their defense, they've fixed some of my issues and the people behind the counter are usually very nice, but I've spent numerous hours of my life waiting on hold and in line to get stuff repaired and there has to be a better way. I'm going to cancel my Total Tech Support Membership and Protection Plans I bought, and buy laptops elsewhere in the future because I can't stand the frustration of working with them anymore.
• LS

  Laura Singh

  Dec 30, 2013
  1.0
  They do not seem to be well organized here. I bought a protection plan for my tablet, it got damaged and I needed a replacement. I went there and was told that in 14 days I could go there and either get a replacement or credit toward a new ipad. I was there promptly after 14 days and the manager Shanequa (I know it is not the exact spelling) told me that she was sorry but we were misinformed. She said that she would put in for an escalation and would call me on Monday with the progress, neither happened. I called geek squad and they called there and they informed me that the order was on hold because they did not have my serial number. That it has been on hold for almost a week because of this, and the manager at the store did not ask for this information while I was there and somehow did not see on her screen when she pulled up my information. Well, the geek quad customer service was more helpful but no one knows what or where my order status is anymore and it has been 18 days now. How you can run a business this way is really beyond me. I am not going to sign up for a protection plan here any longer or ever again. I think I will go on over to P.C. Richard's. Hopefully I will get this resolved sometime soon.

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