Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed; while some staff members are praised for their helpfulness, others are criticized for being rude and dismissive.
Wait Times
Many customers reported long wait times for assistance, even with scheduled appointments, leading to frustration.
Staff Knowledge
There are concerns about the staff's knowledge and professionalism, with some customers feeling that employees were not adequately informed about products and services.
Positive Experiences
Despite negative feedback, several customers highlighted positive interactions with specific staff members who provided excellent service.
AA
Antonio
Jan 5, 2026
1.0
horrible experience i was waiting for 45 minutes to purchase something small and nobody attended me just a bunch of workers walking past me.
JD
Jose Dias
Dec 24, 2025
1.0
This place is a joke purchased Apple Watch here for Christmas. Get home wrong band come to get correct band they tell me need the whole watch, then are rushing me as they are closing at 6:00 like it’s my fault they messed up and then very dismissive like we did something wrong will never give this place buisness again.
GH
Geraldo Hernandez
Dec 24, 2025
1.0
This place is horrible they make me go back and forth to and from T-Mobile to end up telling me they can’t help me when they knew from the beginning the couldn’t help me
DP
Dilip Patel
Dec 14, 2025
2.0
The buying process was overall good. But Chris, one of the employees, wasn’t helping at all. He was talking non relevant things to one of the customers. Whenever we would ask for help he would try to ignore us and not give us good advice. But also John, was very good. He helped us through everything.
ER
Elaine Rodriguez
Dec 12, 2025
1.0
Slow staff, waited all day to get my phone fixed. Always understaffed. Not good service. It was an inconvenience to wait all day after getting told one time, and then it getting pushed to another. I walked in, trying to be kind, and I was, and still it felt as if our phone wasn't prioritized
Apple Trumbull offers a wide range of Apple products including iPhone, Mac, Apple Watch, and iPad.
What kind of customer support services does Apple Trumbull provide?
The store provides technical support through its Genius Bar where specialists can help with setup and repairs.
What are the opening hours of Apple Trumbull on weekdays?
Apple Trumbull is open from 10:00 AM to 8:00 PM Monday through Thursday and from 10:00 AM to 9:00 PM on Fridays.
Is Apple Trumbull open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple Trumbull?
Yes, the store is closed on Thanksgiving (Nov 27, 2025) and Christmas (Dec 25, 2025). Other holidays have varied hours, such as early opening or extended hours in December.
Does Apple Trumbull offer in-store shopping and pickup options?
Yes, Apple Trumbull offers in-store shopping and in-store pickup services for customer convenience.
Is Apple Trumbull accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Can I get free Wi-Fi at Apple Trumbull?
Yes, Apple Trumbull provides free Wi-Fi for customers inside the store.
What nearby shopping centers can I visit along with Apple Trumbull?
You can visit the Trumbull Mall and Westfield Trumbull Shopping, both located near Apple Trumbull, for a variety of shopping options.
Are there any nearby restaurants close to Apple Trumbull where I can eat?
Yes, nearby dining options include Caracas Grill, Taco Bell, McDonald's, and Ranch 1 where you can enjoy Mexican, fast food, and American cuisine.
Where can I find other stores for fashion and accessories near Apple Trumbull?
Nearby you can find Torrid, Swarovski, Lord & Taylor, Payless ShoeSource, and Shape Up for clothing, jewelry, and footwear needs.