Verizon

Reviews

• RG

  Richard Gard

  Nov 13, 2025
  5.0
  We had the pleasure to work with Krystal when updating our iPhones and verizon service. The Verizon online backend was clunky and buggy, maybe due to having large sales volume, but Krystal knew how to work through or call in for help. Even days later she still worked the account. Krystal also checked in a week later to see if all was good. Superb service
• MW

  Marta Walsh

  Oct 27, 2025
  1.0
  Useless representative. Stopped in for help with storage question. The rep had no idea how to fix the issue and offered no solutions. Handed the phone back saying "I dont know".
• JR

  Jeary Rivera

  Oct 5, 2025
  1.0
  Hi, I just had a really bad experience at the Verizon store in Oxford. The store manager, Justin, was extremely stand-offish and had an attitude the entire time. He spoke to me in a condescending way, like I didn’t know what I was talking about, when all I was doing was trying to return and upgrade my phone. My iPhone 17 Pro wasn’t charging, it overheated, and my service and hotspot weren’t working. There were two people there — Crystal, who was very nice and helpful — and Justin, who didn’t even greet me when walking by. When I started talking to him, he said (quote): “Crystal is great at her job and she will be helping you.” The way he said it was rude and abrupt, like he couldn’t be bothered to help. Crystal mentioned, “This has never happened to me and it’s now charging,” which just made the whole thing feel brushed off when the issue clearly wasn’t normal. Overall, I left really frustrated and disappointed with how I was treated. I just wanted to bring this to someone’s attention.
• TK

  Theresa Kaeser

  Feb 27, 2021
  5.0
  Great experience. Jeff was thorough and patient. He was quick and easy to talk to! I highly recommend this particular branch.
• SE

  Shane Everetts

  Dec 28, 2019
  5.0
  Great customer service