Feedback indicates a significant inconsistency in customer service, with many customers reporting long wait times and unhelpful staff.
Product Availability
Customers appreciate the variety of products available, but there are complaints about online orders not being fulfilled as promised.
Staff Knowledge
While some staff members are praised for their knowledge and helpfulness, many reviews highlight a lack of product knowledge among employees.
Return Policy Issues
Numerous customers expressed frustration with the return policy and the handling of returns, citing poor communication and service.
Store Management
Several reviews mention poor management practices, including dismissive attitudes and inadequate support for staff and customers.
MB
Mario Beltran
1 day ago
5.0
Deliciosa la picada. Con sabor a asado con leña.
AW
Abhi Weltig
Nov 12, 2025
5.0
Friendly staff
KM
Kristijan Merdita
Nov 2, 2025
5.0
Very knowledgeable and helpful friendly staff
BD
Brian D
Oct 30, 2025
1.0
Purchased 3 tvs for a project thru Amazon sold by best buy pick up in store. Figured it would be easy if anything went wrong. The project was cancelled, and unless I want to pay a 20% restock fee on an unopened item I'm stuck with them. Plus they don't cover a price match guarantee through an Amazon purchase. Even though its thru Best Buy. I know why I havent visited this store in years. Now I'll never again.
BS
Brian Shular
Oct 23, 2025
5.0
I was looking for HDMI cord that would connect from my phone to my TV. They were very helpful and I got the product I needed, and was a very good buy.