Best Buy

Reviews

• MV

  Marta Vapnitsky

  Feb 18, 2026
  1.0
  What a complete customer service fraud this purported company is. My husband wrote a honest stinging condemnation of Bestbuys abominable home services we paid for & they never honored. So now they their “phony customer service” strategy have an AI BOT answer the review as though they truly care (when they do not) pointing you to BOGUS sites to help them improve their service WHICH DO NOT EXIST. How perfect to prove my point this company is bad customer service. Save your money & time & go anywhere else. Watch how I proceed my point after I send this negative customer experience look for a phony attached AI BOT reply which mind you they are so devious you cannot address it! Run away from this fraud! How sad!
• BV

  Bruce Vapnitsky

  Feb 18, 2026
  1.0
  Buyer Beware! Caveat Emptor - zero stars (had to choose just one in order to submit Google review but they do not deserve that!!). If you have a recurring Home Services Team policy cancel it immediately for you are wasting your hard earned money. Best Buy is a colossal waste! I define colossal waste as: zero customer service when you call in for assistance (unless you consider getting transferred then disconnected & have to call back how sad), you buy a home services policy paying north of two hundred dollars and they have the unmitigated gall to clock you for another $125.00 dollar home service charge - wake up people! Mind you we never contacted them before on this policy so it is not that we were using it alot - oh sorry you get a puny 20% off on new equipment and tied into dealing with these dregs! Call into their call center and get AI bot & then a human who knows less than AI bot & ask for a supervisor to call you back & forgetaboutit for ain't happening. They should have a secret shopper to see how much Bestbuy customers suffer. Why pay premium prices & then get raked over the coals? Just go somewhere you can get the best price & this company is going south I would say into bankruptcy! You cannot even off their website send a communication to any executive who would be able to resolve or help with your issue. When you cannot communicate with a company stay away! Funny I read the attached customers praise of the Bestbuy Norwalk store manager & I was amazed for he lacks the professionalism / courtesy to return my voicemail I left today. I was transferred to his store from Bestbuy call center representative. These are the kind of managers they promote with their company of philosophy of take their money & offer ZERO SUPPORT! This was the last shot I am giving this company. I spent north of seven thousand dollars on a home entertainment system & this is the total lack of commitment to their customers support. A senior level executive should read this. Again I wanted to give ZERO but need to at a minimum do one!
• LL

  Larock

  Feb 11, 2026
  5.0
  Amazing customer service from the manager, Zee, all the way to his excellent team including Joseph, Trinity & Tim! This is the BB location you should flock to for all your needs! A+++
• SM

  Sheila McDermott

  Jan 19, 2026
  1.0
  If I could give zero stars I would. Worst customer service I have ever encountered. No one knows what they’re doing and you’re told 5 different things. Zero accountability. Do not order large appliances from this store- atrocious service and unwilling to work with customer. Will never do business here again. Appalling.
• MA

  Mr. Adam

  Jan 11, 2026
  2.0
  The Hawley Lane Mall Bestbuy said Norwalk had 1 lenovo digital pen left for sale price $40 ...drove all the way to Norwalk to find out there inventory was wrong. I'm glad I did pre purchase before I left for a 3 hour tour in pouring rain and 15mph highway traffic. The people are very uneducated on devices and just work there unlike the old days when tech people were actually tech people.

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