Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
961 reviews
5 stars
565
4 stars
143
3 stars
57
2 stars
27
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unhelpful interactions.
Wait Times
Many customers expressed frustration with long wait times for assistance, even with appointments, leading to dissatisfaction.
Product Knowledge
Some staff demonstrated excellent product knowledge and provided valuable assistance, while others were criticized for lacking information and not addressing customer needs.
Store Environment
The store is generally described as clean and well-organized, but the busy atmosphere can make it difficult for customers to receive timely help.
- TDTim Demers1 day ago1.0Has to be the worst Apple store in CT. Horrible location and incredibly slow service.
- GSGeorge StasinopoulosJan 4, 20265.0amazing experience, smooth trade in, accommodating staff
- FAferhat şahinDec 30, 20251.0Is a simple smile really that hard? The staff was disengaged and unhelpful. Guidance was almost nonexistent. Definitely not an experience worthy of Apple.
- JDJanelle DjanDec 29, 20255.0I went there today to get help with my phone and my Apple Watch, and Carlos was the genius who helped me and he was so sweet and helpful. He explained things to me very thoroughly and was very patient and helped resolved my issue!
- DCDan CalvertDec 16, 20251.0My daughter's iPhone 16 pro started having issues within less than a year of owning it, not being able to make cellular calls and getting stuck in SOS mode. It was replaced. Two weeks beyond the 90 day replacement warranty, the phone was showing that it was charging, but wouldn't actually charge. The only solutions offered were to pay $500 to maybe repair it or pay close to $700 for a replacement phone. Having to replace two phones in 14 months, you'd think Apple would stand behind their product and do the right thing in supporting a customer of 25 years but I guess that doesn't matter. Their profits are in the billions which is clearly all they care about. Verizon on the other hand used common sense and is doing the right thing for the customer and will be replacing the phone. I'll be sticking with Verizon. I don't know that I'll be able to say the same thing about Apple when it's time for a phone upgrade.
Frequently Asked Questions About Apple New Haven
What products and services does Apple New Haven offer?
Apple New Haven offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. The store also provides technical support at the Genius Bar and assistance from Specialists to help you get set up.
What are the regular store hours for Apple New Haven?
Apple New Haven is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Apple New Haven open on holidays?
Apple New Haven is closed on November 27, 2025 and December 25, 2025. It has special hours on November 28, 2025 (8:00 AM to 9:00 PM), December 24, 2025 and December 31, 2025 (10:00 AM to 6:00 PM), and January 1, 2026 (11:00 AM to 7:00 PM).
Does Apple New Haven provide technical support and repair services?
Yes, Apple New Haven offers technical support and repair services through their Genius Bar and computer repair service.
What payment methods are accepted at Apple New Haven?
Apple New Haven accepts payments via debit cards and mobile NFC payment options.
Does Apple New Haven offer in-store shopping, pickup, and delivery?
Yes, Apple New Haven offers in-store shopping, in-store pickup, and delivery services.
Is Apple New Haven wheelchair accessible?
Yes, Apple New Haven has a wheelchair accessible entrance.
Where is Apple New Haven located and how can I contact them?
Apple New Haven is located at 65 Broadway, New Haven, CT 06511, United States. You can contact them by phone at +1 203-498-8950 or email newhaven@apple.com.
What nearby places can I visit before or after shopping at Apple New Haven?
Nearby places include The Yale Bookstore and Barnes and Noble for books and print media, Broadway Hair and Gen Brows & Nails LLC. for beauty services, and The Shops at Yale for additional shopping options.
Are there dining options near Apple New Haven?
Yes, you can find nearby dining options such as Thali Too and Sherkaan Indian Street Food for Indian cuisine, Broadway Kitchen for American food and burgers, and Educated Burgher for burgers.
How can the nearby theaters enhance my visit to Apple New Haven?
You can enjoy entertainment at nearby venues such as Crescent Theater and Off Broadway Theater before or after your visit to Apple New Haven, making your trip both practical and enjoyable.