Verizon

3.7
261 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Middletown for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
955 Washington St, Middletown, CT
06457, United States

Hours

Reviews

3.9
195 reviews
5 stars
105
4 stars
37
3 stars
12
2 stars
8
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Jack, Nick, and Pam.

Mixed Experiences

While some customers had positive experiences, others reported poor service, long wait times, and issues with billing and product availability.

Sales Pressure

Several reviews indicated a high-pressure sales environment, with staff pushing additional products and services, leading to customer frustration.

Store Management

There were complaints about inconsistent service and management, with some customers feeling their concerns were not adequately addressed.
  • RH
    Roberta Harry
    1 day ago
    5.0
    Melinda was the best representative I dealt with over the last 2 weeks of upgrading. She was kind, knowledgeable and extremely easy to deal with.
  • EB
    Eric Beach
    Dec 31, 2025
    5.0
    The entire staff is very helpful and knowledgeable. They recently jumped through hoops to make sure that my phone issues were resolved. I am beyond grateful for their persistence and technical expertise!
  • AD
    Alicia Dorsey
    Dec 26, 2025
    5.0
    Jack M. made my families experience transferring our phones an absolute breeze. He was kind, helpful, and very funny. If I ever have any issues in the future, I know who to call and where to go!
  • CM
    Candice Meadors
    Nov 15, 2025
    5.0
    Heather in Verizon in Middletown CT was extremely helpful in solving a problem with my cell phone situation that no one was able to correct for months!!! She is a very bright and knowledgeable employee!!! She was able to solve the problem when no one else could!!!! Candice Meadors
  • PB
    Pat Brough
    Sep 24, 2025
    5.0
    Jack made my phone upgrade super easy! I appreciate his help! Highly recommend talking with him.

Frequently Asked Questions About Verizon

What are the store hours for Verizon in Middletown?

The Verizon store in Middletown is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Where is the Verizon store in Middletown located?

The Verizon store is located at 955 Washington St, Middletown, CT 06457, USA.