Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Groton, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 220 Route 12.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.8
1,299 reviews
5 stars
1,212
4 stars
36
3 stars11
2 stars8
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, patient, and helpful, with specific mentions of employees like Salyssa, Jordan, and Zach.
Efficiency
Many reviews highlighted the quick and efficient service provided, with staff members effectively resolving issues and assisting with phone upgrades.
Mixed Experiences
While most feedback was positive, some customers reported long wait times and dissatisfaction with service quality, indicating inconsistency in customer experience.
Value for Money
Several customers expressed satisfaction with the deals and savings they received, particularly in relation to lowering their phone bills.
- RDRob DavisJan 4, 20265.0Very satisfied with the customer service experience today. Jaden knew exactly how to solve my phone issue. I received a new phone fast and at almost no change to my bill. Big thumbs up!
- JNJodi Norton-RussellJan 3, 20265.0Reamark was beyond helpful with my emergent situation! He didn't try to sell anything to me that I didn't need. He actually was able to lower my bill. He's very knowledgeable and quite kind! This visit was easy and quick. I highly recommend him.
- JEJames ErvinJan 2, 20265.0Reamark from the Groton store was extremely knowledgeable, helpful and professional. Best experience I’ve ever had at a cell phone store
- HBHalyna BJan 2, 20265.0Ray Harris has been amazingly helpful from the time I first walked in He was highly recommended by a friend. Ray was able to find exactly what I was looking for in the new I phone 17 pro max, the new I pad 11gen and apple 11gen Also very helpful in getting the best deal possible with thorough explanations. He was the nicest person I’ve ever dealt with at Verizon.
- MVMargaret VermilyaDec 28, 20255.0Alex greeted us warmly &brought welcome water. He is a real asset! Andrew was patient & he radiates steady energy. Jordan is a very knowledgeable, he helped with a lot of scanning. He’s friendly and supportive young man who helped me through the process of getting my old phone ready for sending back after buying my new phone. Rea was magnificent in guiding my husband and me through the process of learning how to use new phones. We are still learning and are glad that he will continue his support. Great Guys!
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in Groton offer?
Wireless Zone offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and provides services like bill payments, new lines, upgrades, device activation, and wireless plans.
Where is the Verizon Wireless Zone store located in Groton?
The store is located at 220 Route 12, Ste 4, Groton Square, next to Kohl's, Groton, CT 06340.
What are the operating hours for Verizon Wireless Zone in Groton?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM. On November 5, 2025, it will be open from 9:00 AM to 4:00 PM.
Does Verizon Wireless Zone in Groton offer in-store pickup or delivery services?
Yes, they offer in-store pickup and also curbside pickup and delivery services are available.
Which brands are available at the Wireless Zone Verizon store in Groton?
The store carries brands like Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many more popular mobile and accessory brands.
How can I schedule an appointment with Verizon Wireless Zone Groton?
You can schedule an appointment via their online reservation page at https://wirelesszone.com/appointments/.
What nearby stores can customers visit when coming to Verizon Wireless Zone Groton?
Customers can visit Kohl's department store, Payless ShoeSource, and Groton Square shopping center located near the Verizon Wireless Zone store.
Are there dining options near Verizon Wireless Zone in Groton?
Yes, nearby dining options include Moe's Southwest Grill, New York Family Pizza, Panera Bread, and Starbucks for a quick coffee or meal.
What other services or stores related to mobile phone repair can I find near Verizon Wireless Zone?
Nearby you can find mobile phone repair services like Repair Zone - Groton and Asurion Tech Repair & Solutions.
How can customers use public transit or local landmarks to find Verizon Wireless Zone in Groton?
Customers can use nearby landmarks such as Groton Square and Kohl's as reference points, making it easy to find the Verizon Wireless Zone at 220 Route 12, next to Kohl’s in Groton Square.