Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Greenwich, CT location.
Customers consistently praised the staff for being knowledgeable, helpful, and kind, with many highlighting specific employees like Troy, Festus, and Felipe for their exceptional service.
Efficiency
Many reviews noted the efficiency of the staff in handling transactions and resolving issues quickly, often multitasking effectively during busy times.
Store Management
Some customers expressed concerns about the store being understaffed, which led to longer wait times and difficulties in service, particularly during peak hours.
Product Issues
A few reviews mentioned problems with incorrect orders and billing issues, indicating a need for improved accuracy in transactions.
WC
Whitney Connor
Feb 16, 2026
5.0
Justin was extremely knowledgeable and kind. He made the experience seamless! Come get your new iPhone people!
KK
Ken
Feb 14, 2026
5.0
Troy was knowledgeable and courteous. He was able to juggle myself and another customer both of us with were getting new phones without missing a beat.
LS
Lorlyn Stanford
Feb 14, 2026
5.0
He was able to help me right away, with my phone billing
CM
Chris Mac
Feb 14, 2026
5.0
We arrived at 4:30 pm on a Sunday afternoon after a disappointing visit to another Verizon store. We were greeted by Justin even though he was waiting on 2 other customers. My phone would not power on so I was very upset about losing data. Justin spoke with the help line to resolve another issue and worked on the new phone until 6:15 pm. Many thanks to Justin for a job well done and staying so late on a Sunday so I could go home with a new working phone!
AF
Abigail Feda
Feb 11, 2026
5.0
I had a truly incredible customer experience at this store with Festus and Justin! Both were truly incredible and went above and beyond to help my mom and I. We came in a bunch of questions and tasks (phone plans, billing etc) and they helped us with pretty much everything. They were also just kind and patient with all our questions. Justin even walked us to our car while my new phone was getting set up because we were in rush! 10/10 experience with service that deserves to be recognized.