Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Greenwich, CT location.
Many customers praised the staff for being friendly, knowledgeable, and professional, particularly highlighting employees like Festus, Troy, and Felipe.
Efficiency
Several reviews noted the efficiency of the staff in handling transactions and resolving issues, with many customers appreciating quick service.
Store Management
Some customers expressed frustration with the store's management and operational issues, particularly regarding billing and service discrepancies.
Product Knowledge
Customers frequently mentioned the staff's strong knowledge of products and services, which contributed to positive experiences.
Mixed Experiences
While many reviews were positive, there were also complaints about hidden fees and issues with service, indicating a need for improvement in certain areas.
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Natalie Deutsch
1 day ago
5.0
I had such a wonderful experience trading in my iPhone with Troy. He is an expert multitasker, incredibly personable, and helped my family save money!
YA
Yaw Agyekum
2 days ago
5.0
He was a exceptional, experienced, helpful and knowledgeable about every thing that we needed at a point
RM
Rory Meyer
2 days ago
5.0
Troy was the best! Exceptional service & made our experience fun & smooth sailing!
JJ
J Rondini Jr
3 days ago
5.0
Troy is the BEST!! He couldn’t have been more helpful with helping us pick the right phones and plans for our children. A+++++ Customer Service.
KB
Keyonda Burrus
Dec 30, 2025
5.0
I had the most pleasant experience with Festus today. He was very patient and kind. He made sure I got my new IPhone 17 Pro and in my favorite color Orange. He showed so much care with every customer that entered no matter the need. Verizon please know that Festus is one of your greatest assets.