Apple Westfarms

Reviews

• MM

  marquinhosgyn

  2 days ago
  1.0
  I waited for more than 20 minutes for them to serve me. Nobody even looked at me because I was dressed in dirty construction clothes. ​"Customers who arrived after me were attended to almost immediately, yet I was left waiting without any assistance. This was by far the worst experience I’ve ever had at an Apple Store, and I do not intend to return to this location." Even so, I still bought my Macbook, because I needed one since my other one is broken.
• CC

  Claudiu Coltea

  Jan 5, 2026
  1.0
  Terrible service experience
• MK

  Max Kushner

  Jan 2, 2026
  1.0
  I went in under a scheduled appointment to get my battery replaced under AppleCare warranty. Phone was diagnosed by the Technician as fully sound apart for a malfunctioning battery, so was told it would take 45 minutes. When I came back, they told me that the replacement had gone wrong And that they needed to replace most of the components of the phone and that upon getting the phone back, I may need to reinstall my cellular service, was assured that all of the information on the phone would be intact. Another hour went by with them scrambling in the background and not telling me something, finally was presented with a fully wiped off phone that has been restored to Factory settings. When I tried To ask, how could this be and why was this done? The manager became visibly unhappy with me. I asked why was I not given any warning, any heads up of this possibly happening in anyway, why didn’t anyone come out and ask if I wanted to proceed w then replacement if there was a possibility of getting all of my info lost (I would have surely opted not to do that). was told that I gave a legal waiver to this, and this was not “The end of the world”. Horrible Customer service, Completely unclear why What and how? And manager getting visibly and verbally upset with me when I asked regular questions that he had no answers to. Be very careful getting these guys to do anything with your phones and most surely do not trust much of what they say! For me, it was New Year’s Eve and I was left out of connection with anyone for the next 24 hours.
• DR

  Danielle Regan

  Dec 13, 2025
  5.0
  Incredible group of staff. Sabrina, in particular, was amazing and you can tell she takes pride in helping customers. They also helped me with cost effective plan to fix my phone.
• AA

  Ari Aresco

  Nov 12, 2025
  1.0
  These people are terrible. I'm sure it's a lot to do with their corporation, but still. Went in to get my fiance a replacement phone through Apple Care. We had an appointment, and still waited about 45 min to get any sort of assistance. The gentleman that was helping us said they needed to replace the main component of the phone and the back glass, fine. He said he would put the parts on hold for us to come back the next day and get the repair done. We came back the next day, low and behold, they don't have the part on hold for us. The girl that was assisting us this day said that their system sometimes messes up and says they have things in stock when they really don't. She then tried to send us to another store that was 30 min away just to call them and find out they don't have it either and if we wanted the phone done today we would have to go to Norwalk, CT...... We decided to have the parts overnighted and we would go back AGAIN for the repairs. The parts didn't show up until Tuesday. I called them and talked a manager and the lead repair technician who stated that the repairs would absolutely get done today. Well surprise surprise when we got there they suddenly would not be able to accommodate same day repair and wanted us to come back the next day. At this point we have wasted 3 trips to this store. Luckily, she pulled an employee as he was leaving and said they can do it today, just for us to come back TWO HOURS later to find out they couldn't do the repair because there was allegedly water inside. FINALLY, the decided they were just going to replace the phone. Awesome. Went back yesterday to pick it up, ironically they were having issues with their system AGAIN. 4th time we've had to come here btw. We eventually got the phone an hour and a half later (also, had to pay $105 after this terrible service), just to have to go to T-Mobile to activate it again. You'll be better off going to a different store. This was the worst experience we've ever had doing anything. You're better off just buying a new phone out of pocket.

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