Apple Westfarms

Reviews

• CC

  cmailloux30

  Apr 29, 2026
  4.0
  I cracked the rear glass on my IPhone pro max and had the device repaired through this store. Everything was very well done, friendly staff. Wait time is dependent on how busy they are, other than that…outstanding
• JT

  junior tavares

  Apr 28, 2026
  1.0
  Bad customer service came in the store to purchase a phone and sales person told me I wouldn’t be able to trade in my phone on time due to them closing in 30 min, they didn’t even consider what I had said. I was told to come back another day, they could have helped especially since there were other people in the store.
• PP

  Pramod

  Apr 28, 2026
  5.0
  I had a very positive experience during my recent visit. The staff was professional, patient, and took the time to clearly explain the issue with my iphone and the available solutions. They handled everything efficiently and made the process smooth and stress-free. finally stepped out with resolving the issue !!I really appreciated their friendly attitude and excellent customer service.
• BG

  Bradford Griswold

  Apr 12, 2026
  1.0
  Made a reservation for repair, drove 2 1/2 hours round-trip out of my way to get a battery replaced which was pre-scheduled and then told me they didn’t have time to do it when I got there even though I arrived 25 minutes early. My most valuable resource is time and they wasted it, and didn’t even have the common courtesy to give me a heads up. Do better.
• MK

  M K

  Apr 3, 2026
  1.0
  I visited the Apple Store today with my family for a 5:30 PM appointment, and unfortunately the experience was very disappointing. When I arrived, the employee told my wife he needed to check the serial number to confirm that the iPad had AppleCare—even though I had already verified this myself when booking the appointment. He then took the iPad and kept it for about 30 minutes while helping another customer. At 6:00 PM, I asked for an update, and he told me there were still two customers ahead of me, so I would need to keep waiting. After waiting even longer with no progress, I noticed both my iPad and MacBook hadn’t been worked on at all. At that point, I decided to leave. When I said I was leaving, he simply responded “okay,” without any attempt to assist or address the situation. Overall, the customer service was below average. The experience felt disorganized and dismissive, and it left me questioning how customers are treated and respected.

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