Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Fairfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
194 reviews
5 stars
98
4 stars
19
3 stars
15
2 stars
7
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, many customers reported rude behavior and unprofessionalism from staff.
Wait Times
Customers frequently complained about long wait times in the store, with some stating they had to leave without assistance due to the delays.
Sales Practices
Several reviews indicated dissatisfaction with sales tactics, including misleading information about plans and charges, leading to frustration and distrust among customers.
Store Management
Management received criticism for poor customer handling and lack of accountability, with some customers feeling dismissed or ignored.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences highlighted, particularly with specific employees who provided excellent service.
- HRHigor RosaNov 11, 20255.0I recently switched from T-Mobile to Verizon on 11/4, and what should have been a simple transition turned into several very frustrating days. T-Mobile locked my phone, and I wasn’t able to get it unlocked until 11/7. That morning, I went to a different Verizon store, which only partially helped. After tech support tried to link my line to the Verizon app, my phone went into SOS mode and would only work on WiFi. I spent almost all of Friday at work without a functioning phone. I left work early and went to this Verizon corporate store, and that’s when I met Kadine. From the moment she stepped in, everything changed. She connected me with the right tech support team and walked me through each step. Even though I left that night thinking the issue would be resolved within 24 hours, it wasn’t—so I returned on Sunday hoping to find her. Thankfully, Kadine was there, and she remembered exactly where we left off. She took ownership of my problem as if it were her own. I was honestly ready to cancel my new Verizon account altogether, but her dedication, professionalism, and patience are the only reasons I chose to stay. Not only was Kadine incredible, but the entire staff was supportive—three other team members checked in on me throughout the process and genuinely wanted to help. I wish I had their names, because they all deserve recognition. Moving forward, this will be the store I visit for anything I need. Exceptional customer service like this is rare, and Kadine truly went above and beyond. Highly recommend this location.
- CPchandra shekar puramaOct 18, 20251.0No proper customer service I wanted give business and get my friends on board the first impression it self is very unprofessional! I wouldn’t recommend going to these store
- ASAndrew StarkieSep 22, 20255.0Came in to switch to Verizon from T-Mobile and the process was so easy. Donald helped make the process as seamless as it could be and I was in and out with a new phone in under an hour. Super knowledgable, had me completely dialed in and will 100% see him for my next visit.
- NMnikauly martinezSep 6, 20251.0Asking for help but I guess nobody could ! Nice
- DCdiane civitelliSep 2, 20255.0I cannot say enough good things about the service provided by Tara. She went above and beyond to make sure we understood our plans. What a gem Verizon has in having her as an employee.
Frequently Asked Questions About Verizon
What are the Verizon Fairfield store hours?
The Verizon store in Fairfield is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Fairfield, CT?
The Verizon store is located at 1201 Kings Hwy, Ste 15, Fairfield, CT 06824.
What products and brands are available at the Verizon Fairfield store?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL, along with business cell phones, mobile hotspots, tablets, and laptops.
Can I order online and pick up my items at the Verizon Fairfield store?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express locker pickup, or same-day delivery in select areas.
How can I schedule an appointment at the Verizon Fairfield store?
You can schedule an in-store appointment through the Verizon website or use the My Verizon app available on the Apple App Store.
What payment methods does the Verizon Fairfield store accept?
The store accepts checks, debit cards, and mobile NFC payments. They do not require cash only.
Are there options for business mobile plans and equipment at the Verizon Fairfield store?
Yes, the store offers mobile plans, wireless internet plans, voice plans, and business cell phones, hotspots, tablets, and laptops.
What nearby places can I visit before or after shopping at Verizon Fairfield?
Nearby places include Staples for office equipment and printing services, D'Angelo Grilled Sandwiches for a meal, and LibertyX Bitcoin ATM for ATM services, making it convenient to combine errands with your visit.
How can nearby locations like Fairfield Pizza impact my visit to the Verizon store?
After visiting Verizon, you can enjoy a meal at Fairfield Pizza, an Italian restaurant located nearby, offering a convenient dining option to complement your trip.
What healthcare services are located near the Verizon store in Fairfield?
Several healthcare providers such as KingsWest Dental, Fairfield Long Ridge Dental, and The Vascular Experts are nearby, providing easy access to medical and dental care when visiting the area.