Verizon

Reviews

• NA

  Nyasia A

  Feb 11, 2026
  5.0
  I had an exceptional experience at Verizon, all thanks to Alex. From the moment I walked in, he was professional, patient, and incredibly knowledgeable. He took the time to truly listen to my concerns, answered all of my questions thoroughly, and made sure I understood every step of the process. What really stood out was his customer service. He didn’t rush me, he wasn’t pushy, and he genuinely seemed to care about making sure I left satisfied. He went above and beyond to resolve my issue efficiently and made what could have been a stressful visit feel easy and seamless. It’s rare to find someone who combines expertise with such a positive and welcoming attitude. Alex represents Verizon extremely well, and because of him, I’ll absolutely continue doing business here. Highly recommend asking for Alex if you visit this location!
• JH

  James Huang

  Feb 2, 2026
  5.0
  Xavier was very professional and helping us with my business plan.
• VS

  Vivian santos

  Jan 20, 2026
  5.0
  Jovon was incredibly helpful during my visit to the Verizon store. He was easy to talk to, answered all of my questions clearly, and made sure I understood my options before moving forward. The whole experience was great and he was very knowledgeable, which I really appreciated. Jovon made what could have been a frustrating process feel straightforward and easy. Highly recommend working with him if you stop by.
• JJ

  Jamiqua Josephs

  Jan 12, 2026
  5.0
  I had a great experience at the Verizon Wireless store thanks to Assistant Manager Alex LaBeach. Alex was knowledgeable, patient, and genuinely took the time to make sure all of my questions were answered. He went above and beyond to ensure everything was handled smoothly and that I left feeling confident with my service and options. Excellent customer service—thank you, Alex!
• KF

  Kristen Fortin

  Jan 8, 2026
  1.0
  Last night (1/7/26) my boyfriend and I had to go down there to hand in 2 devices for a trade in. I could tell within 15 seconds of being there that it was going to be a crappy experience. We sat down with an associate named Andrew and it didn’t take long for him to give us a terrible attitude, and to try to make us feel like we were dumb and didn’t know what we were doing. I’m no expert but why would someone who clearly doesn’t want to do what needs to be done to help his customers and who has an all around poor demeanor, choose a job that is mainly customer based? Wherever we asked him a question he made us feel like we were inconveniencing him, and to be honest he didn’t even know what he was doing! He told us he wasn’t able to fix one of our issues and we had to call customer service, so my boyfriend stepped outside and called a guy who works at the Verizon in Trumbull who we had dealt with before and who went above and beyond for us and he told us to just come down to the location he worked at and he would take care of us. When we got there he showed us that the issue that Andrew said he wasn’t able to help us with he actually could have taken care of. So basically he told us he couldn’t help and to call 611 even though he 100% could have helped. The entire experience at the Fairfield Verizon was terrible from the moment we walked in! I couldn’t even hear myself think because of how loud they had the music, the place reeked like someone just finished smoking a bunch of weed and hot boxed the place, the way we were treated was horrible and the level of help we got was that of someone who really didn’t know what they were doing and were too busy going out his way to make us feel like we bothering him because we needed help which if I’m not mistaken is the whole reason why stores like that exist! I will NEVER step foot in that place ever again! We have had Verizon for over 20 years and they make a ton of money off of us, you’d think the least they could do is his people who actually want to do their job!

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