Verizon

Reviews

• PP

  Pedro Pereira

  Feb 10, 2026
  1.0
  First, the employee told me that they don’t get anything out of our transactions which after research today I don’t believe that. But this is about how I was in absolute disbelief after the employee said taxes are only thing that was due and then when I asked for itemized receipt after payment he couldn’t provide one and then proceeded to say it was emailed to me. Never got the email still hours later now and so I waited in the store after payment for it to be printed. Then it wasn’t itemized. Then he asked manager to print it.. Sure enough when the receipt I see a fee for “Verizon set up and go” was there. I never agreed to this after I declined protection coverage, and Internet. But to include a fee to turn on a new phone and do a transfer that I actually did myself then communicate its taxes is a complete violation of consumer protection law. We have the right as consumers to be treated with respect and not be swindled or tricked. A misrepresentation of verbiage happened as he proceeded to say it was taxes and double down saying that the store bakes it in. Taxes are clearly labeled from state and set up and go fee is a totally different charge I never agreed to. But I guess he’s just the messenger. It really sucks that there is still shady business going on in today’s world. I hope this can be made right
• SE

  Sue Erdman

  Jan 16, 2026
  5.0
  Excellent service
• KR

  Kimberly Ramirez

  Dec 26, 2025
  5.0
  Always get what I need when I come here. Have been coming to this spot for years. Very friendly staff. Ramon was amazing
• NM

  Nomfundo Mchunu

  Dec 26, 2025
  5.0
  Great experience at the Verizon store! The staff is very friendly, patient, and knowledgeable. They took their time to explain everything clearly and made sure I got exactly what I needed. Customer service was excellent, and I didn’t feel rushed at all. I highly recommend this store—great team and great service! I am very Happy with them
• DS

  David Sucuzhanay

  Dec 22, 2025
  5.0
  I had the absolute pleasure of being assisted by Lucas during my visit to the Verizon store, and I feel compelled to share just how exceptional the experience was. From the very beginning, Lucas distinguished himself with a calm confidence, genuine warmth, and a level of professionalism that immediately put me at ease. What stood out most was his patience and attentiveness. Lucas took the time to truly listen to my needs, asked thoughtful questions, and never once made me feel rushed or overwhelmed. Technology and phone plans can often feel confusing or intimidating, but he explained everything with remarkable clarity, breaking down each option in a way that was easy to understand and tailored specifically to my situation. Beyond his technical knowledge—which was clearly extensive—Lucas demonstrated a rare sense of care and integrity. He wasn’t focused on simply making a sale; instead, he was committed to making sure I walked away with the best solution for me. His recommendations felt honest, well-informed, and genuinely in my best interest. That level of trust is not easy to earn, and Lucas earned it effortlessly. Equally impressive was his demeanor throughout the entire interaction. He remained courteous, positive, and engaged, creating an atmosphere that felt welcoming and respectful. It’s clear that he takes pride in his work and truly values helping people, and that attitude made all the difference in my experience. Thanks to Lucas, what could have been a routine store visit turned into an outstanding customer service experience. He is a true asset to the Verizon team and a perfect example of how knowledgeable, patient, and compassionate service should be delivered. I left the store feeling confident, satisfied, and genuinely grateful for his help. If you have the opportunity to work with Lucas, you are in excellent hands. He sets a very high standard, and Verizon is fortunate to have someone of his caliber representing them.

Frequently Asked Questions About Verizon