Apple Danbury Fair Mall

Reviews

• JE

  Jayden Emmanuel

  Jan 5, 2026
  5.0
  I had an excellent experience at the Apple Store Danbury Fair Mall. The staff was professional, patient, and very thorough from start to finish. They took my issue seriously right away, ran full diagnostics, clearly explained each step, and made sure I understood what was happening the entire time. I really appreciated how respectful they were of my time and how transparent they were about the process. The service felt organized, calm, and genuinely supportive, which made a stressful situation much easier to deal with. Overall, great customer service and a smooth experience. Highly recommend.
• AA

  Andy

  Dec 21, 2025
  1.0
  Customer service here is unbelievably rude and loves to waste your time. Save your time and go to another Apple store. I wasted 4 hours waiting for a repair appointment just for them to tell me “We can’t do it today we close in an hour, we will have to schedule for tomorrow.” Genius bar workers are great though but good luck trying to get past the horrendous customer service and scheduling.
• DD

  Danbury_Ski_Club

  Dec 20, 2025
  1.0
  Absolutely terrible experience at the Apple Store in the Danbury Fair Mall on Seven Backus Avenue. Yes, it was Christmas weekend, so I fully expected the store to be busy. That said, we arrived about 10 minutes after opening. There were only a few customers in the store and roughly 20 employees standing around, many of them clearly engaged in a manager meeting. I asked for help and felt like I was interrupting their discussion. I was told someone would be right with me. After several minutes, a manager approached and asked if I needed information. I explained that I already knew exactly which phone I wanted and simply wanted to purchase it quickly and leave. I did not want to browse, compare, or have a guided sales experience. That is when the absurdity began. I was told the manager could not sell me the phone. Moments later, I had three managers standing in front of me, all saying the same thing. None of them were allowed to sell me a phone. I was told I had to wait for a salesperson so that Apple could ensure I had a great purchasing experience. I explained that I did not want to wait. I just wanted to pay for the phone and leave. That was apparently unacceptable. I was told the managers who supervise the sales staff are not trained to sell products themselves, despite there being six to eight managers standing idle. So instead of helping a customer who was ready to buy immediately, they insisted I wait for a salesperson who was not available, all in the name of a controlled experience. At that point, I said out loud that this exact behavior is why people shop online. I left the store, ordered the phone directly from Apple online in about two minutes, and received free delivery before Christmas. After placing the order, I went back into the store and informed them I had already purchased it online. I was told they understood and that their policies were meant to ensure a good experience. What I went through was not a good experience. It was rigid, inefficient, and customer hostile. Good customer service requires judgment and flexibility, not blind adherence to policy while customers walk out the door ready to spend money elsewhere. I strongly recommend avoiding this location if you value your time or expect basic assistance.
• DS

  Daniel Stangarone

  Dec 16, 2025
  1.0
  The absolute worst, terrible service. Disgusting.
• ED

  Edu Demiquili

  Dec 1, 2025
  1.0
  I went to the store to exchange my AirPods, which are making noise, and the service was awful! When you're buying the product, the service is great! But when you're trying to exchange them, the service is terrible! I don't recommend them! I was assisted by an employee named Ray! I don't recommend them.

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