Verizon

Reviews

• AC

  Annie Childs

  6 days ago
  5.0
  Darion always takes so good care of me.
• JH

  Jill Herrera

  Oct 7, 2025
  5.0
  Got in before anybody else was in there. It was great. I got my new phone and I'm happy and I didn't have to wait in line.
• DH

  Damien Howard

  Oct 2, 2025
  4.0
  Well Verizon seems to be the better carrier, Ijust moved here and the cell service was terrible, I moved to Verizon pretty easily here. So far, I have much better service even going down the pass when my calls and service were dropping.
• SH

  shadi haddadin

  Sep 28, 2025
  1.0
  Very disappointing experience at the Verizon store in Woodland Park. The employee I dealt with clearly hated his job no greeting, no effort to be helpful, and zero courtesy. They actually had the item in stock but claimed they didn’t simply because they were closing in an hour and a half. It feels like they treat people poorly just because they’re the only Verizon location in town. If you want real customer service, you’re far better off shopping at a Verizon store in Colorado Springs.
• AG

  Aleana Goodall

  Sep 25, 2025
  1.0
  Wish I could leave a less than one star review. I recommend you do your research before shopping here. You'd be better going down to Colorado Springs and dealing with an actual Verizon store down there. THIS IS NOT A VERIZON STORE. This is a Victra 3rd party vendor that uses Verizon branding, and this matters. Not only have I experienced appalling and atrocious customer service, with unreasonably long wait times, only to be treated terribly, having to eventually leave and go down to a real Verizon store in Colorado Springs anyway, but they've actually tried to scam me. Yesterday, after spending well into 2hrs on the phone with Verizon dealing with problems, I ended up paying for a phone upgrade and opting for instore pickup of the product, and being assured that I could go into the store to obtain the new phone I paid for. After walking in and waiting an hour to be helped, however, I was informed by the woman who works there that I would unfortunately have to completely cancel the purchase I made through Verizon and then re-purchase my phone through the store there and then pay and additional nearly $50 to setup and activate my phone. This is completely unacceptable, and the Verizon customer service representative I spoke with after refusing to be scammed and leaving confirmed this for me. They were literally attempting to extort me for more money. What's worse, is that after I told the lady I was going to reluctantly pay the money because I needed the phone, she most rudely pronounced that it was going to take between one and two hours to pull the phone out of their safe, activate it and give it to me. I just left at that point. I don't know how to get ahold of the people who own, or manage this Victra branch, as I have been repeatedly stonewalled by the manager who runs the store like he's a king, but if they are wise enough to read these reviews of their business, YOU HAVE A SIGNIFICANT PROBLEM with your manager in this store, and his employees are a reflection of this. That manager is singularly responsible for why T-Mobile is now opened a store in the Safeway shopping center, and is eating Verizon's lunch in Woodland Park. That trend is bound to continue unless something changes in that store. The contrast in treatment I receive when walking into T-Mobile verses this Verizon store is astonishing. I hope someone who is in a position to fix the problem that exists in that store reads this and does some research. I won't spend another penny in that store and I will be screaming from the mountain tops about my experiences trying to shop there. It's honestly jaw dropping. I highly recommend you avoid this store like the plague.

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