Geek Squad

Reviews

• BW

  Bryan Walters

  Jan 31, 2026
  1.0
  I’ve given Geek Squad two chances to fix a very simple issue, and they failed both times in ways that are honestly hard to believe. First visit: I clearly explained that the main problem was a broken fan on my PC. That issue was completely ignored. Second visit: They somehow managed to do worse. Not only was the problem still unresolved, but they didn’t even plug the fan in. Yes—an unplugged fan was returned to me as “repaired.” This isn’t a complex diagnosis or advanced repair. It’s basic troubleshooting. If Geek Squad can’t identify a broken fan or verify that it’s plugged in before returning a device, I genuinely don’t know what service they’re providing. Massive waste of time, zero attention to detail, and no confidence that anything is actually checked before being handed back to the customer. I would not trust Geek Squad with any repair that matters.
• TL

  Trevin Lee

  Aug 20, 2024
  1.0
  I had an HP Envy for less than a year when the screen started acting up. I took this to Geek Squad to get it fixed, they took less than 30 minutes with 2 trys and made the problem 1000 times worse. I decided to take it apart myself to see what the issue was. 20 minutes later the loose cable was plugged back in and now works fine. I would not recommend people going here. I am 13 years old...
• PM

  Pablo Paul Martinez

  Nov 12, 2019
  4.0
  I googled how to reset my computer but it didn't fix the problem. The first I.T. guy did the same thing. The second guy, restored the settings. No charge, which is customary.
• WG

  Walter Greene

  Nov 9, 2019
  5.0
  Organization of good and knowledgeable folks. Especially the Technicians and Insallers that visit homes. These guys know literally everything about televisions, wifi, sound equipment, amplifiers and much more. If you have a pr6dont hesitate to give them a call. Bunch of friendly folks as well.

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