Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, others are reported as rude and unprofessional.
Staff Attitude
There are contrasting experiences regarding staff demeanor, with some customers noting friendly and attentive service, while others describe staff as grumpy and dismissive.
Product Availability
Customers frequently express frustration over product availability and stock issues, with reports of items being out of stock or misrepresented.
Geek Squad Performance
The Geek Squad receives both positive and negative feedback; some customers report excellent service, while others have had frustrating experiences.
Store Management
Management practices are criticized, with reports of unprofessional behavior from some managers impacting customer experiences.
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Antonio Romero
Nov 16, 2025
5.0
Everything electronics! Really good customer service
FT
Frankie Taylor
Nov 2, 2025
5.0
I want to give a huge shoutout to Penelope at the Westminster Best Buy. Me and my friend Alex came in with $750 in gift cards, and she helped us pick out the right tablet while keeping track of everything we spent. She didn’t rush us, answered questions, and made the whole process easy.
On top of being super helpful, she was friendly, funny, and easy to talk to. We were joking around and she joked back with us — it made the experience feel way better than a normal shopping trip. She definitely deserves recognition for great customer service. Another girl employee stepped in to help us out a little too I didn't catch he4 name but she was also very friendly.
Best Buy needs more employees like them!
LF
Liam F
Nov 1, 2025
5.0
I was helped by an employee named JD. They were extremely patient and helpful. They answered all my questions and even helped me understand aspects of the apple pen I didn't think to ask about.
Thanks so much JD!
JM
Jeremy Marks
Oct 31, 2025
2.0
People that work at this place are extremely grumpy, moody and unhelpful
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Daniel Shields
Oct 25, 2025
5.0
Good store for custom PC builds. Longest part is waiting in line for your geek squad appointments but unfortunately you can’t rush perfection.