Best Buy

Reviews

• DI

  Douglas Howell II

  6 days ago
  1.0
  There has to be 100 people in line for store pick up on Friday. What the heck is this dystopia? I had no choice but to order the item for pick up and now I’ll need to return since I dont have time to wait for someone to grab my item from the locker.
• AB

  Angel Bustamante

  Feb 18, 2026
  5.0
  I want to sincerely thank Jacky for her outstanding help a couple of days ago while assisting me with applying for a Best Buy credit card. She was patient, knowledgeable, and made the entire process smooth and easy to understand. Her willingness to answer all my questions truly made a difference. I really appreciate her excellent customer service and the time she took to make sure everything was handled properly.
• CL

  Candyy Bobble (Lolli)

  Feb 11, 2026
  1.0
  This is the second Best Buy that the girl upfront is really rude and short with you. This girl with long black hair today on Feb 11th was SUPER rude and short. She had an attitude when I tried to explain to her that the head set I wanted I had to do an order online and if I could get it now and then process the online order and she talked to me like I was stupid. I almost cancelled my order and went to another location and put my stuff back. Customer service is a given in this industry and it’s always the woman at these locations that are rude. Same with the North Glenn location there was a younger girl there same thing long black hair and fake lashes she was rude as well.
• KS

  Kathy Stroud

  Jan 24, 2026
  3.0
  I was not happy with the first guy who "helped" me. There was no other customer around, so I guess I was cutting into his free time. Or, perhaps, he doesn't like explaining tech to a woman. I don't know, but he was not helpful at all and was dismissive. Another guy came over to me about three minutes later and was actually very helpful. Explained the differences between the two similar items made by different companies. There were several different styles by the two manufacturers, and he took the time to tell me which styles were comparative and their distinguishing features. The second guy actually apologized for the first guy as he was ringing up my purchase. The second guy was awesome. The first guy should not be on the floor "helping" customers. Perhaps he needs to find a job that does not have customer contact.
• DD

  Donna Dunlap

  Jan 19, 2026
  1.0
  Purchased an open box KitchenAid range in excellent condition. Had to pick it up myself at this store 45 minutes from our house. It was wrapped in bubble wrap and when we got the item home and unwrapped, it was by no means in excellent condition. Stratches in multiple locations, no manual, a bracket missing. Contacted customer service (you can never speak to the store directly), were told if we unhappy, a free pickup could be scheduled or we could return to the store near us. Asked if the store closer to us could help, and we were told that depending on the manager they could help us. Drove the 15 minutes to that store, and were told there was nothing they can do, we could not return it there, and we would have to call 1-888-BESTBUY. Waste of time. Offered $275 gift card (Not money back on the Best Buy credit card that we used) when the difference between excellent and fair condition (the real condition of the product) on Best Buy's website is $473. Stated we wanted to return it, and now the free return was $40 with a refusal to offer a free return (the customer service manager was very rude). After two additional calls, we found someone who was very helpful and offered the free return. We have purchased well over $10,000 worth of product from Best Buy, and have been shopping there for 30 years. We will never purchase another thing from this company, and I will be telling everyone I know to follow suit.

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