Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Superior’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
422 reviews
5 stars
358
4 stars6
3 stars4
2 stars
11
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and knowledge, particularly highlighting employees like Emilio, Joshua, and Aaron.
Sales Experience
Several reviews noted positive experiences with sales representatives who provided clear information and avoided high-pressure tactics, although some customers reported feeling pressured to purchase additional services.
Wait Times
Customers expressed frustration with long wait times and inefficient service, with some reporting experiences of being in the store for hours without resolution.
Mixed Experiences
While many reviews were positive, there were notable complaints about miscommunication, upselling tactics, and issues with service that left some customers dissatisfied.
- KTKossi TchenawouJan 5, 20262.0I came in with a complicated phone situation with two accounts that needed some IMEI swaps. Xaviyer was great with helping me get the situation solved and getting my phone activated. Josh, the manger was very rude to Xaviyer right in front of me when I first walked in. Xaviyer explained to me that he was new and was going to need some help from Josh to complete the tasks at hand. That’s no problem at all. Josh told him that he could do it and that he didn’t need help. He was short and condescending with his own employee. I was very uncomfortable with Josh’s behavior (and it seemed Xaviyer was too) from the beginning of our interaction. I pulled Josh to the side right before I left the establishment letting him know that the interaction was uncomfortable and that his employee truly did need more help. I used to work for Verizon, and I was helping Xaviyer more than his own boss was. That’s not fair to his employee at all. Josh immediately got defensive and talked back to me rather than seeing my side or taking accountability for his poor behavior. Typical bad boss behavior. I hope he can make corrections for the betterment of his team and his customers. I see other reviews regarding the same issues so I know this isn’t a one off situation.
- BOBrian O'NeillDec 29, 20251.0Be warned that this is NOT an actual Verizon store. They may look like one but they are just a retailer who is partnered with Verizon. They will charge you 59.99 Device Set Up Fee (Non-refundable) per phone and will do so without telling you they are doing so. I never saw my receipt until I got home as it was put in the bag. When I confronted the store, Austin told me it was a commission fee. Hmmm, one I did not know about and certainly did not approve of. I have been trying to reach Josh, manager, but he does not want to help it seems. I called the corporate office in Tennessee and they said that charge is at the discretion of the store and therefore it is what it is. Seems to be business model - pretend to be a Verizon store in appearance but then stack on some additional charges without your knowledge. So, unless you want to spend an additional 60 per phone (this is on top of the $40 Verizon will charge on your bill), I would find an actual Verizon store. Good luck!
- JCJim CandyDec 17, 20255.0Emilio was the man! Outstanding service and saved us money with his knowledge of all the potential discounts. We left having new phones, with very little out of pocket and laughed a lot in the process. Thanks, Emilio, for the excellent experience.
- COCharlotte ObermeierDec 6, 20255.0Super nice Boulderite named Emilio works at this store! Ask for him whenever you visit this store and we promise he will make you smile and happy about your account. He was very helpful and gave me lots of discounts. Helped us set up our phones and was super patient with all of our questions. Highly recommended!
- JPJohanna PadillaNov 30, 20255.0Emilio gave us great customer service. We really appreciated him.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 304 Center Dr offer?
Verizon offers products from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus, including smartphones, tablets, and connected devices.
What are the operating hours of the Verizon store in Superior, CO?
The Verizon store is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Does the Verizon store at 304 Center Dr accept appointments or walk-ins?
The store does not require appointments; customers can call to make one or simply stop by.
What payment methods are accepted at the Verizon store in Superior?
Accepted payment options include American Express, Discover, MasterCard, and Visa.
Can I pick up my Verizon order in-store at this location?
Yes, the store offers in-store pickup services.
How can I contact the Verizon store at Superior for customer service?
You can reach them by phone at +1 303-499-0028 or via email at CustomerService@cellularsales.com.
Are there dining options near the Verizon store at 304 Center Dr?
Yes, nearby dining includes Wendy's, Misaki at Superior (sushi), Panera Bread, Crumbl - Superior, Chuck E. Cheese, and Panda Express, offering a variety of fast food, Japanese, cafe, dessert, pizza, and Chinese cuisines.
What retail and service stores are located near the Verizon store in Superior?
Nearby stores include Costco wholesale store, Sears Home Appliance Showroom, Cellular Sales electronics store, and UPS Access Point location for shipping services.
Are there any health or medical facilities near the Verizon store?
Yes, Marketplace Dental Group and Orthodontics, My Kid's Dentist & Orthodontics, and Denver Eye Care Specialist are nearby health facilities.
What categories of services does this Verizon store provide?
This Verizon store provides wireless plans, prepaid wireless, Hum smart car services, home phone and internet, mobile hotspots, and Verizon Wireless services.