Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1309 Main Street in Sterling, CO 80751
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Scarlett, Amanda, and Nicole for their exceptional service.
Inconsistency
There were numerous complaints about inconsistent service quality, with some customers experiencing poor assistance and unprofessional behavior from certain staff members.
Store Management
Several reviews highlighted issues with store management and staffing, indicating that the store was often understaffed or that employees lacked proper training.
Billing Issues
Customers reported frustrations with billing discrepancies and issues related to promotions, leading to dissatisfaction with the overall service.
SC
Steve cl
Feb 15, 2026
1.0
Verizon in Sterling didn’t link our accounts to seniors. Messed up my phone so bad it locked up. Lied to us about them paying off our phones.
Our account with AT&T was $140.00 a month told us they’d do same. Now $220.00 a month. She could have linked us to seniors discount. She was so inept she didn’t know how to set up the bill.
Run from this store drive to Fort Collins. This store it not even a real store. Incompetent people.
SM
Suzy McPeake
Jan 3, 2026
5.0
Fantastic service!
BF
beth frye
Jan 1, 2026
5.0
I was very satisfied with our service. The individual we dealt with was very knowledgeable and very efficient.
LC
Lori Cross
Dec 15, 2025
5.0
Excellent customer service, truly above and beyond!!!! Goes to show that small town care goes a long way! Thanks!!!
DD
Doc Docter
Oct 6, 2025
5.0
It was a great experience, staff was very helpful,friendly and patient.