Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1309 Main Street in Sterling, CO 80751
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Scarlett, Amanda, and Nicole for their exceptional service.
Staff Competence
While several reviews highlighted the competence of certain employees, there were also complaints about untrained or rude staff, indicating inconsistency in service quality.
Store Experience
Customers appreciated the welcoming atmosphere and quick service during busy times, although some reported long wait times and inadequate staffing.
Technical Issues
Multiple reviews mentioned frustrations with Verizon's backend systems and service issues, leading to dissatisfaction with the overall experience.
SM
Suzy McPeake
Jan 3, 2026
5.0
Fantastic service!
BF
beth frye
Jan 1, 2026
5.0
I was very satisfied with our service. The individual we dealt with was very knowledgeable and very efficient.
LC
Lori Cross
Dec 15, 2025
5.0
Excellent customer service, truly above and beyond!!!! Goes to show that small town care goes a long way! Thanks!!!
DD
Doc Docter
Oct 6, 2025
5.0
It was a great experience, staff was very helpful,friendly and patient.
BR
Bernice Reed
Oct 1, 2025
5.0
Mrs. Richardson is very knowledgeable and helpful. You should have more people like her that work for Verizon.