Best Buy

Reviews

• DG

  Darla Graff

  2 days ago
  5.0
  Claudia is the best! She always very helpful and makes sure I get what I need when im not sure what I need!
• RA

  Rachel Arellano

  Feb 18, 2026
  1.0
  I came in earlier today looking for a usb to usb cord for my computer and asked instead of spending forever looking for it. I asked a lady that worked there if they had it and her and she claimed it doesn't exist and I should shop online but probably won't find it. She was incredibly rude saying it which I didn't appreciate and kind of suspected she just didn't want to help me. I went to my car and found exactly what I was looking for on Amazon within seconds. I didn't catch her name but she has blue hair and a nose chain piercing with a star in the middle. I understand a job like that can grate on you, I've done it myself, but you don't need to take it out on a customer.
• MM

  momof1boy

  Feb 15, 2026
  1.0
  We purchased a Polaroid film on 02/12/2026 for my son’s new polaroid camera. The very next day, he used it and not a single photo printed. The entire pack was clearly defective. We returned to the store on 02/14/2026 simply asking for an exchange. Instead of explaining the store’s policy in a professional manner, the manager, Nolan, immediately accused us of potentially switching the film and trying to return something that wasn’t theirs. That is a serious accusation. We are honest customers and did not deserve to be treated like scammers. If the store considers Polaroid film non-returnable or perishable, that could have been explained respectfully. Instead, Nolan chose to be rude, dismissive, and unprofessional. A manager should know how to communicate policies without insulting customers. Because of the way we were treated and falsely accused, we will not be returning to this store. Completely unacceptable customer service.
• JR

  Jose Romero

  Feb 13, 2026
  5.0
  Went in for help with my sons computer and got I belive his name was Tim from the geek squad. This guy was amazing, very helpful.
• LB

  Luke Bee

  Jan 20, 2026
  1.0
  Absolutely awful experience. I called and a best buy rep walked me through setting up an appointment for a mirror dash cam with rear back up camera. I gave them the model of the dash cam and explained the features. The soonest appointment was in Pueblo (I'm in Colorado Springs) so I booked it for a week out. After waiting a week and driving all the way to Pueblo-- I arrived early and advised them I was early. After pulling the car into the bay I was told "oh this is a mirror cam, the appointment has the wrong sku so I can't finish in time". I was then told it takes an extra 15 minutes and would be double the price. He also (which I was already early enough for this) stated that it takes longer because he has to hook up the backup camera. This is something that would need to be done on any "dashcam with backup camera" anyway, which is what my appointment was for. They refused to do anything and the female in the store told me to call the main store manager and gave me the number for Stefan. Multiple times she told me she didn't understand why he was refusing to do the install. So I left a message explaining the situation with my phone number, but even now after 11 days-- there has been no call back from the main store manager Stefan. Truly horrible customer service and professionalism with no attempts to fix this or make it right.

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