Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Store Experience
While some customers reported positive experiences with the store's cleanliness and atmosphere, others highlighted issues with long wait times and understaffing.
Billing Issues
Numerous reviews mentioned problems with billing discrepancies and unexpected charges, leading to frustration among customers.
Product Knowledge
Several customers noted that staff members demonstrated a lack of product knowledge, which contributed to negative experiences.
Location Concerns
Some reviews indicated that this store is not an official Verizon location, leading to confusion and dissatisfaction with service.