Best Buy

Reviews

• GS

  Greg S

  2 days ago
  1.0
  Extremely disappointing experience with Best Buy and Geek Squad. I’ve been a premium support member for nearly 20 years and have spent tens of thousands of dollars here (well over 25k)—and this is how it’s handled. I went in expecting to speak with a technician about my Samsung S95C. Instead, I was handed a business card and told to call a number that routed me to an out-of-country call center. No in-store support at all. I had already diagnosed the issue myself, identified the failed One Connect Box, and provided the exact part number. Despite that, I was told they wouldn’t even order the part unless I paid a $100 diagnostic fee to “confirm” what I already knew. That’s not service—it’s a paywall for redundant work. No flexibility, no real support, and no customer advocacy. After nearly two decades, my wife and I will be canceling our membership and taking our business elsewhere.
• RW

  Rhonda Williams

  3 days ago
  4.0
  Best Buy had just what I was looking for at the price that was advertised. The demo at the store was loosened by the sales agent so that I could handle the camera and get a feel for how it felt in my hands. That was very important. Wish there had been a bag made especially for that camera. The process was simplified and checkout also. Very happy to have made this purchase. Rhonda W
• JS

  Jonathan Sonny

  Mar 20, 2026
  1.0
  My wife and i came to this store and and go straight specifically for an Apple Watch Series 11 GPS, 42mm in Rose Gold. We always check stock in the Best Buy app first before heading to the store (and we did this time, it showed the exact model & color available), so we weren’t browsing, we knew EXACTLY what we wanted. We waited patiently, told the young employee the precise item: Apple Watch Series 11 GPS 42mm ROSE GOLD. He said he’d grab it, brought one over, and rushed us straight to checkout without offering to let us double-check. After i paid, and then he gave me the item, and i checked the item, it was JET BLACK, not Rose Gold that i said specifically. When I pointed it out, he casually said “Yeah, you can just change the band to rose gold, and that’s the only one we have in stock.” Excuse me? We specifically requested Rose Gold (and the app confirmed it was in stock), had to return it immediately and now wait 1–2 business days for the refund. Very disappointing service, felt like a bait-and-switch. We usually have great pickup experiences on any other Best Buy stores, but not in here, this was frustrating. And if you’re going to response with “Please reach us at Facebook, Twitter, Instagram so we can process etc” don’t worry, I WILL do that for sure.
• BM

  Brigitte Madrid

  Mar 7, 2026
  5.0
  Had a great experience buying a laptop with Thom! He was knowledgeable and did a great job guiding us to what we needed!
• DW

  Damien Wood

  Mar 2, 2026
  5.0
  I took my PC in to get a custom rebuild. I was wanting to switch the Mobo, Ram and CPU. My man Doug is a legend and had it done MUCH quicker than expected. He was down to earth, honest and gave a realistic timeframe. He exceeded my expectations by miles. I feel this is the least I could do in return. Thanks again Doug with Geek Squad, for the build and the tips on the new CPU. You're the best.

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