Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Northglenn, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
589 reviews
5 stars
438
4 stars
37
3 stars
16
2 stars
13
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Joshua, Bishop, and Kevin, while others reported negative experiences with management and certain employees.
Long Wait Times
Several reviews mentioned excessively long wait times, with some customers waiting over two hours to receive assistance.
Sales Practices
There were mixed reviews regarding sales tactics, with some customers feeling pressured into additional services or products, while others appreciated the transparency in discussing options.
Order Issues
Customers reported problems with order cancellations and lack of communication regarding their purchases, leading to frustration and dissatisfaction.
Store Management
Feedback highlighted issues with store management, particularly regarding customer service skills and handling of complaints.
- HHHannah HorensteinDec 30, 20255.0i was here for 4 hours trying to pick up the new phone that i ordered in store. this was of no fault of the stores but rather issues with verizon on a corporate level. Jacob had the patience of a saint dealing with my frustrations and the issues with the verizon support team on the phone. 5 stars for jacob!
- UHUriel Ivan Garcia HuizorDec 29, 20251.0Only one employee working and i was waiting for about 30 minutes. I wasnt asked what I came in for nor was i greeted. I ended up leaving and not being able to upgrade my phone.
- MAMike AldrichDec 26, 20255.0I got exceptional customer service today from Joshua. The whole crew stepped in throughout my process of getting my line transfered over then with finding me the correct fit for a new phone. Joshua especially stood out for his professionalism and kindness. Thank you everybody. You too Nicco. You have a good crew their.
- JDJohnny DavalilloDec 21, 20255.0Nico and Bishop did an amazing job helping me and my family transfer our business to Verizon. Fantastic costumer service.
- KSKelly SnyderDec 1, 20251.0I ordered the new iPhone 17 Pro Max on the Verizon website and set this store for pick up. I placed the order on 11/27 and went into the store to inquire about my order on 12/1 as I had not received an email saying my order was ready or any update regarding my order. In the store, I was informed my order was cancelled since I did not pick up the phone within 3 days. I went through my confirmation emails and the tracking status of my order, and no where did it state that I had 3 days to pick up the order. The tracking status still said "Initiated" and I would be notified when my order was ready for pick up. This store should not be cancelling orders with no communication. I had the Black Friday/Cyber Monday deal so I would have lost that deal if I never went into the store on 12/1 and immediately went to another Verizon store to correct their errors. The lack of help from the person that helped me or understanding of my frustration was unacceptable. I'd advise everyone to go to an actual Verizon store and not this one. It is a Victra, authorized Verizon retailer. If you go to a Verizon store, they will ask for your phone number immediately to make sure they can help with your account. The person at this store only asked for my name, which is different on my account, and never verified spelling. I offered to share my Order Number and he said he looks up orders by name, which is also unacceptable in my opinion.
Frequently Asked Questions About Verizon
What products does Verizon in Northglenn, CO offer?
Verizon offers wireless devices such as smartphones, tablets, wearable technology, mobile broadband, accessories, and device protection.
What services are available at Verizon's Northglenn store?
The store provides new lines, upgrades, new devices, and accessories services.
What are the operating hours of Verizon in Northglenn?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Does the Verizon Northglenn store offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment methods are accepted at Verizon in Northglenn?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Northglenn provide free Wi-Fi and accept mobile NFC payments?
Yes, the store offers free Wi-Fi and accepts mobile NFC payments like Apple Pay and Samsung Pay.
What languages are spoken at the Verizon Northglenn store?
The staff at Verizon Northglenn speak English and Spanish to assist customers.
What nearby restaurants can I visit when shopping at Verizon Northglenn?
You can enjoy nearby restaurants such as Jimmy John's for sandwiches, Parry's Pizza for pizza and bar, and First Watch for breakfast and brunch.
Are there fitness centers near Verizon Northglenn?
Yes, Peak Kickboxing Northglenn and iLoveKickboxing - Northglenn are nearby if you want to work out before or after your visit.
Can I find financial and medical services near Verizon Northglenn?
Nearby you will find Navy Federal Credit Union - Remote ATM for banking and Quest Diagnostics for diagnostic imaging and laboratory testing.