Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Monument, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
337 reviews
5 stars
259
4 stars
13
3 stars5
2 stars
9
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many others reported poor service, including misinformation and lack of support.
Long Wait Times
Numerous reviews mentioned long wait times, with customers often waiting over 30 minutes without assistance.
Sales Practices
Several customers expressed concerns about deceptive sales tactics, including unexpected fees and unfulfilled promises regarding promotions.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others reported significant frustrations and issues.
- EAEmily AckermanJan 5, 20265.0Very knowledgeable and friendly! Service was quick and easy to get phone phone and add a line. Much better than in the past!
- KGKevin GoringDec 27, 20255.0All of your staff were amazing! You should be thankful for staff. They all deserve raises!
- CMC MDec 16, 20251.0If you’re considering setting up a phone plan and/or buying products from this store, I urge you to reconsider or to be ready to verify the information they give you. I feel like a clown for believing the employees were providing accurate information regarding phone plans and am now out over $400. The employee who helped set up our plan originally gave us incredibly inaccurate information. Given that he was not the only employee working that day, he had endless opportunities to verify the information he was providing with his colleague as we cautiously navigated the sales process asking him countless questions to ensure we were understanding this “deal” correctly. I called Verizon a few weeks after the purchase to ensure accuracy of our bill only to find out we couldn’t get a deal anywhere near the one promised. Frustrating but things happen. We’ll return our purchases, including an iPad purchased for a Christmas gift, and go elsewhere. Explaining the situation to the manager was fruitless. He didn’t see issue with not trying to get even remotely close to our original out of pocket cost (offered a $220 refund on what was originally a $700 purchase) Despite the reason for the returns being an employee’s pretty significant error. All of this stemmed from false promises made by an employee and my stupidity for believing they were the “experts.” I hope this wasn’t a deceitful sales tactic, but rather the result of not understanding the deals available for Black Friday. It’s been an incredibly discouraging and unfortunate experience, and the lack of resolution is the primary reason for the review.
- KSKristen SeagrenNov 30, 20255.0My family and I had a great experience at this Verizon location thanks to Dillon. He helped my husband and daughter upgrade their phones and walked us through getting on a plan that actually fits our needs better. He was incredibly patient, respectful, and took the time to explain everything clearly without rushing us. Excellent customer service from start to finish. Thank you, Dillon! Highly recommend asking for him if you stop in.
- ADA DeCairesNov 5, 20251.0Waited an hr just for an upgrade. Later that day. Waisted my lunch fixing my cellular. Didn’t get fixed. So I’m stuck without a working phone
Frequently Asked Questions About Verizon
What types of wireless products can I find at Victra - Verizon Authorized Retailer in Monument, CO?
Victra in Monument offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands does Victra in Monument carry?
They carry Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Otterbox and Mophie.
What are the store hours for the Verizon store at 15954 Jackson Creek Pkwy?
The store is open from 9:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.
Does Victra in Monument offer in-store pickup?
Yes, Victra offers in-store pickup for customers.
What payment methods are accepted at the Verizon store in Monument?
They accept American Express, Discover, Mastercard, Visa, various mobile payment options like Apple Pay and Samsung Pay, as well as cash.
Does the Monument Verizon store offer electronics recycling?
Yes, Victra provides electronics recycling services at their Monument location.
Is free Wi-Fi available at the Victra Verizon store in Monument, CO?
Yes, the store offers free Wi-Fi for customers.
What nearby coffee shops can I visit before or after shopping at Victra?
You can visit "It's A Grind Coffee House" or "Forge Coffee Lab," both nearby coffee shops perfect for a break before or after your visit to Victra.
Are there any pet services near the Victra Verizon store?
Yes, nearby pet service options include "Paws N Hooves," "Pampered Pets & People LLC," and "Banfield Pet Hospital." You might find it convenient to visit them alongside your visit to Victra.
What shopping options are in the area around Victra's Monument store?
Nearby shopping options include "Kohl's" for department and clothing items, "SEPHORA at Kohl's" for beauty products, and "The Home Depot" for home improvement needs. You can easily combine these visits with your trip to Victra.