Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Monument, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
332 reviews
5 stars
256
4 stars
12
3 stars
5
2 stars
9
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many others reported poor service, long wait times, and unhelpful interactions.
Store Management
Several reviews indicated issues with management and staff training, leading to confusion and dissatisfaction among customers.
Sales Practices
Numerous customers expressed concerns about deceptive sales tactics, unexpected fees, and dissatisfaction with the handling of trade-ins and promotions.
Overall Experience
The store received mixed reviews, with some customers having positive experiences while many others strongly advised against visiting due to poor service and management.
Staff Knowledge
Some employees were noted for their knowledge and ability to assist customers effectively, while others were criticized for lack of expertise and engagement.
- ADA DeCairesNov 5, 20251.0Waited an hr just for an upgrade. Later that day. Waisted my lunch fixing my cellular. Didn’t get fixed. So I’m stuck without a working phone
- CCCurtSep 16, 20255.0Antwan was very knowledgeable and helpful!
- ESEmily SchossowAug 30, 20254.0Gregory S was amazing!!! He needs a raise ASAP
- GCGeorge CastroAug 22, 20255.0Very professional and courteous
- RLRo Nieveras LujanAug 22, 20251.0Applies to the sunmer months June-August. Long wait times. I’ve visited the store a handful of times and have always left after waiting more than 30 minutes with no greeting or apology for wait time. I don’t think the older rep in this store knows what he’s doing; he’s always on the phone with tech support in another office.
Frequently Asked Questions About Verizon
What types of wireless products can I find at Victra - Verizon Authorized Retailer in Monument, CO?
Victra in Monument offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands does Victra in Monument carry?
They carry Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Otterbox and Mophie.
What are the store hours for the Verizon store at 15954 Jackson Creek Pkwy?
The store is open from 9:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.
Does Victra in Monument offer in-store pickup?
Yes, Victra offers in-store pickup for customers.
What payment methods are accepted at the Verizon store in Monument?
They accept American Express, Discover, Mastercard, Visa, various mobile payment options like Apple Pay and Samsung Pay, as well as cash.
Does the Monument Verizon store offer electronics recycling?
Yes, Victra provides electronics recycling services at their Monument location.
Is free Wi-Fi available at the Victra Verizon store in Monument, CO?
Yes, the store offers free Wi-Fi for customers.
What nearby coffee shops can I visit before or after shopping at Victra?
You can visit "It's A Grind Coffee House" or "Forge Coffee Lab," both nearby coffee shops perfect for a break before or after your visit to Victra.
Are there any pet services near the Victra Verizon store?
Yes, nearby pet service options include "Paws N Hooves," "Pampered Pets & People LLC," and "Banfield Pet Hospital." You might find it convenient to visit them alongside your visit to Victra.
What shopping options are in the area around Victra's Monument store?
Nearby shopping options include "Kohl's" for department and clothing items, "SEPHORA at Kohl's" for beauty products, and "The Home Depot" for home improvement needs. You can easily combine these visits with your trip to Victra.