Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Montrose, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
475 reviews
5 stars
403
4 stars
35
3 stars4
2 stars
11
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with several employees receiving specific commendations for their service.
Long Wait Times
Numerous reviews mentioned long wait times, with customers often waiting over an hour to be served, which detracted from their overall experience.
Mixed Experiences
While some customers had positive experiences, others reported poor service, including issues with billing, incorrect phone orders, and unprofessional behavior from staff.
Complex Processes
Several customers found the process of setting up accounts and transferring services to be unnecessarily complicated and confusing.
- REReyes Estrada5 days ago5.0It was a 5 star experience could never beat any other phone company’s
- LSLexi SalazarJan 1, 20265.0Estevan was extremely helpful in helping with 3 phone upgrades for our business lines! He's definitely the guy to work with!
- RKRiley KettellDec 28, 20255.0Great customer service, was struggling online when we decided to just come in. Estevan was extremely helpful and got us exactly what we needed!
- TRTy ReedDec 24, 20255.0Estevan and Leo were awesome help and even stayed after hours to finish setting up the phones.
- BBBethDec 21, 20255.0Despite the store being very busy, Erik took the time to explain and work through what I was requesting. Very much appreciated, cuz he could've just said they couldn't do it.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Montrose, CO?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
Which brands are available at this Verizon Authorized Retailer?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Mophie.
What are the store hours for the Verizon location at 1300 S. Townsend Ave.?
The store is open Monday through Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 11 AM to 18 PM.
Does the Verizon store offer in-store pickup services?
Yes, the store offers in-store pickup services for orders.
What payment options are accepted at this Verizon Authorized Retailer?
The store accepts American Express, Discover, Mastercard, Visa, cash, and mobile payments such as Android Pay, Apple Pay, and Samsung Pay.
Is the Verizon store in Montrose equipped with free Wi-Fi?
Yes, the store provides free Wi-Fi for its customers.
Are there any nearby restaurants where I can dine before or after visiting Verizon?
Yes, nearby you can find restaurants such as Starvin' Arvin's, which offers breakfast and brunch, and El Jimador, a Tex-Mex and Mexican restaurant.
I’m visiting Montrose; are there hotels close to Verizon for convenient accommodation?
Yes, there are several hotels nearby including Roadway Inn, Rodeway Inn, and Holiday Inn Express & Suites Montrose for your accommodation needs.
Where can I find banking services close to the Verizon store in Montrose?
Nearby banking options include Vectra Bank Colorado, Wells Fargo ATM, Community Banks of Colorado, and Bank of the West.
Does the Verizon store support device recycling?
Yes, the store offers electronics recycling services as part of its commitment to sustainability.