Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Montrose, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
463 reviews
5 stars
393
4 stars
35
3 stars4
2 stars
11
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several employees receiving specific commendations.
Long Wait Times
Numerous reviews mentioned long wait times in the store, with some customers expressing frustration over delays in service.
Account Setup Issues
Customers reported difficulties with account setup and activation processes, often feeling confused and frustrated.
Promotions and Fees
There were complaints about misleading promotions and unexpected fees, leading to dissatisfaction with billing practices.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues, indicating inconsistency in service quality.
- DSDevon scottNov 10, 20251.0⭐️ Very disappointing experience at the 1300 S. Townsend Verizon location We walked in and waited about 5 minutes before anyone even greeted us. When a gentleman finally came out from the back, instead of trying to help, he focused on everything he couldn’t do. He told us it would be a $40 charge just to transfer our service from one phone to another. We said we’d just take the phone home and do it ourselves since it’s an Apple device — but he then explained that the $40 wasn’t for the transfer itself, it was to go to the safe, grab the phone, ring it into the system, and actually have a conversation with us. We waited another 15 minutes while he said he needed to “unlock the safe,” only for him to come back and tell us they didn’t even have the phone we’d been waiting for. When we asked to speak with a manager, he told the manager we wanted to talk — but we were never acknowledged. We left and went to the 2675 S. Townsend Verizon (Russell Cellular) location, and the difference was night and day. Hope and Gabe were friendly, knowledgeable, and went above and beyond — no attitude, no extra fees, and outstanding service. If you want to be treated with respect and actually get help, skip 1300 S. Townsend and head straight to 2675 S. Townsend instead.
- WSWade SchererOct 10, 20253.0Setting up accounts feels unnecessarily complex and confusing. I don’t feel like I have a better cheaper deal. I hope Verizon works out for me this time.
- HWHeinz WettenglSep 30, 20255.0Great customer service! Got my new phone and accessories all done right !
- LBLiz BatesSep 26, 20251.0As a Verizon customer I was offered a promotion and decided to move forward with it. The whole thing ended up dragging on for two weeks with me making multiple trips to the store and over 10 hours of my time waiting in the store for them to activate two new lines and two new phones on our account. After allll that time they said whoops we can’t offer that promotion after all! Beyond ridiculous and an incredible waste of time! I’ve been with Verizon for nearly 15 years and now I’m going to find a different carrier. Incompetent both in this store and whoever they were working with at a corporate level.
- JUJon UllrichAug 22, 20251.0Been a Verizon customer for more year then I can remember and have dealt with this store for years and had great service but today was a real disappointment, enough to make me consider a different service. If you go here I wish you the best.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Montrose, CO?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
Which brands are available at this Verizon Authorized Retailer?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Mophie.
What are the store hours for the Verizon location at 1300 S. Townsend Ave.?
The store is open Monday through Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 11 AM to 18 PM.
Does the Verizon store offer in-store pickup services?
Yes, the store offers in-store pickup services for orders.
What payment options are accepted at this Verizon Authorized Retailer?
The store accepts American Express, Discover, Mastercard, Visa, cash, and mobile payments such as Android Pay, Apple Pay, and Samsung Pay.
Is the Verizon store in Montrose equipped with free Wi-Fi?
Yes, the store provides free Wi-Fi for its customers.
Are there any nearby restaurants where I can dine before or after visiting Verizon?
Yes, nearby you can find restaurants such as Starvin' Arvin's, which offers breakfast and brunch, and El Jimador, a Tex-Mex and Mexican restaurant.
I’m visiting Montrose; are there hotels close to Verizon for convenient accommodation?
Yes, there are several hotels nearby including Roadway Inn, Rodeway Inn, and Holiday Inn Express & Suites Montrose for your accommodation needs.
Where can I find banking services close to the Verizon store in Montrose?
Nearby banking options include Vectra Bank Colorado, Wells Fargo ATM, Community Banks of Colorado, and Bank of the West.
Does the Verizon store support device recycling?
Yes, the store offers electronics recycling services as part of its commitment to sustainability.