Verizon

Reviews

• GS

  Greg Slough

  Feb 24, 2026
  1.0
  I gave them one star because I cannot give zero stars. This Verizon store would not honor a price worksheet prepared the day before. Their explanation was that the original worksheet was prepared by a representative that was in his third day. Why that matters?? They have either trained their staff or they have not. If not, this is a bigger reason to avoid this store at all cost.
• SL

  Sue Lennan

  Feb 17, 2026
  5.0
  This was my best experience at a Verizon store in my over 30 years as a customer. The staff are pleasant, knowledgeable, patient and helpful. It’s rare to find this level of customer service. Thank you to Zach and his fantastic team.
• BG

  Barbara Goldberg

  Feb 15, 2026
  5.0
  I recently purchased a new iPhone 17 Pro over the phone, and unfortunately the experience started off very frustrating. For reasons I still don’t understand, the phone was shipped to a Verizon affiliate in Longmont and not the corporate Verizon store. During the data transfer process, several mistakes were made, which caused my new phone to malfunction and created issues with my email accounts. At one point, I was even told that they couldn’t help resolve the problems. Thankfully, Ramon at the corporate Verizon store in Longmont (1234 S Hover St) stepped in and completely turned the experience around. He worked with me over a few visits to carefully troubleshoot the issues. Ultimately, he had to reset my new phone and start fresh. Ramon patiently walked through all of my settings, clearly explained important features, and showed me how to use functions that matter most to me. He answered every question thoroughly, provided helpful examples, and made sure I never felt rushed. Most importantly, he was empathetic and made sure everything was fully resolved before I left. I returned again today with a couple of minor questions and to turn in my old phone. Patrick assisted me, and he was equally outstanding. He went out of his way to patiently help and made the process smooth and easy. In my opinion, he is a five-star representative. Both Ramon and Patrick provided exceptional customer service, and I’m very grateful for their professionalism and care.
• PP

  Patrick

  Feb 4, 2026
  5.0
  Zach and the team at Verizon Twin Peaks went above and beyond to make sure I was taken care off, great customer service and attention to detail.
• GC

  Gavin Campbell

  Jan 23, 2026
  4.0
  My phone broke recently, I’ve had a really nice experience working with Cat to fix my phone bill! She did a wonderful job helping me through lots of different issues!

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