Geek Squad

Reviews

• GT

  Georgia Taft

  Mar 29, 2023
  1.0
  Don’t try calling the store! Terrible experience! All you get is recordings - actually TWO recording’s talking over each other. Finally talked to a real person who didn’t know anything and was hard to understand. Won’t shop here.
• CC

  Chris Caro

  Oct 29, 2021
  1.0
  I was told ( after a 10 minute wait on the phone) by the service representative that and I quote " since formatting an SD card was such a complex issue... A technician would most likely have to come out." And then placed on hold again. Even though I was shocked at the representative's ignorance I waited on hold to speak with a technician.... 5 more minutes. I hung up. I think I spoke with a Nerd and all the Geeks were busy.
• AB

  Amy Bowman

  Apr 3, 2020
  2.0
  ordered a router today. the whole Geek squad experience basically sucks! The Geek squad agent seemed to be more interested in selling upgrades and add ons that I'm now finding out are not needed. Glad I could help this loser with his commissions.
• JN

  Jenny Newman

  Nov 1, 2017
  1.0
  My issue is with Geek Squad billing via phone. My Geek Squad Protect & Support Plus expired on 9/11/17. On 9/10/17 I paid the $162 to have it renewed for one year. When I hit the submit button i was forced to accept automatic renewal. So after I accepted to get my plan renewed on time, I called Geek Squad for clarification. I asked them if i had to be set up for automatic renewal or if i could go year to year on my own. The rep assured me that my account was not on automatic renewal and that i was covered for one more year as i made sure to reiterate that i did want another year of coverage as i just paid for it. A week later i get an email about my coverage expiring and that they had a cheaper option that didn't cover as much for me to opt-in to. I called Geek Squad because I was confused. On 9/10/17 i paid the $162 to extend my coverage for another year. I even got a confirmation email saying my coverage would continue without interruption. The rep tells me when i called on 9/10/17, that the rep i was speaking with accidentally deleted my payment (even though he assured me i was covered for another year). So i said that's not my problem my payment was deleted, i paid for another year of protection. We are now at 11/1/17. I've spoke with at least 6 different reps and 2 managers. ALL of them assured me i would be taken care of. Every single time i called i got the same feedback "ma'am we have pushed your case to the top and management will be taking care of you." Well today i was told that my case was denied weeks ago because I "asked the rep to delete my card from my account because i didn't want to be on automatic renewal." That is incorrect. I asked if i needed to be set to automatic renewal to which i was told i did not. Never once did i ask to delete my payment. The Geek Squad rep took it upon himself to delete my payment. Had i been told that my card needs to be removed from my account in order to not be on automatic renewal and doing so will also delete the payment i just made, i would've said to leave my card on the account and i would deal with renewal next year. None of that was told me. Geek Squad wants you to believe they are here to assist you, but really they're the most incompetent customer care service i've ever dealt with. Now i have a computer that i spent $2,500 on with no protection. Complete waste of time.
• LL

  Lupe Leal

  Jul 17, 2015
  1.0
  I really don't appreciate to sign in on a laptop for someone to acknowledge that I am at their counter and in front of their face! I hate that GS is off on timing when they said a repair would take "x" amount of time, but in reality it took to so much longer to get the item back. I absolutely disliked how "it's out of our hands" was said to me by the associate. Really, then why do I get an extended warranty on the products I purchase if this is the response I'm going to get? Very unhappy customer with both GS and Best Buy!