Geek Squad

Reviews

• TS

  thea shaw

  Jul 29, 2025
  1.0
  The Geek Squad installer I worked with was fantastic but actually working with Best Buy to complete installations is a nightmare. I’ve been waiting 2 months to finish work that could not be completed initially and had the follow up installation cancelled repeatedly for a 1.5 month and counting delay. They can’t provide any assurances they won’t continue to cancel & further delay installation, and they won’t facilitate a return of items purchased for that installation (now past their return date) if you don’t want to proceed. It seems they deprioritize smaller jobs for larger (typically commercial?) ones so if you’re not doing a major project good luck ever receiving completed service! Despite their stellar team of installers, would caution against working with them.
• LG

  Laurie Goss

  Jan 26, 2022
  2.0
  I have purchased several extended warranties through Geek Squad. Now I actually have to use it and IT IS WORTHLESS!!! My washing machine has been broken for almost two weeks, the parts aren't available for at least a month. The repairman from LG says it should be replaced or bought out but NO ONE at Geek Squad will help me! They give me a customer service number where you wait forever and no one has the power to do anything. I have reached out to the Best Buy home advisor who helped with the purchase and of course he is nowhere to be found!! This is such terrible service! We have always been good Best Buy customers but I don't think I will use them anymore. NO service, NO help and nowhere to turn!!
• RR

  Robert Redford

  Dec 3, 2020
  1.0
  Strongly NOT recommended! The guys have no idea what a service is. They say that replacing the battery in the iphone XR costs $53, after three days, when it comes to replacing, you need to add $79 for replacing the speaker, without which it is impossible to replace the battery!) 0/10
• JA

  JoAnn Augutaitus

  Aug 21, 2020
  5.0
  The guys were great. I came in fearing the worst, a dead laptop. They diagnosed it as a dead battery told me what to do. We discussed replacing my laptop in the near future, which I will do. David and Aron??? were my tech's thanks guys.
• CH

  Cody Hale

  Jun 16, 2017
  1.0
  I honestly have yet to find a valid reason why this company exists. As far as their customer service is concerned...each time I have worked with their associates I have been pleased with how I have been treated as a customer and how they took the time to listen to what I had to say. However, there have been two instances where their service has brought into question why the company even exists. Issue One: 4 years ago I had a laptop of mine start having issues with the display. Being as it was one week away from the end of its warranty I rushed it to Geek Squad to have it repaired. They made the repair ticket and sent it out. One week later it was returned because the associate entered the incorrect serial number on the repair ticket. Since it didn't match the SN# of the device sent in, it was returned. By the time the mistake was noticed I was now out of warranty and out of luck with getting my laptop repaired. Geek Squad offered to buy me a new computer at the purchase price of my old one. A terribly generous offer that I accepted. Even thought they took care of the issue without hassle, I swore to myself I would never use their services again. Fast forward to today to Issue number two. Two days ago I shattered my tablet in the most spectacular way possible. I gotta admit, the screen was quite beautiful with its spiderweb pattern of broken glass, but it was utterly useless unless I wanted to donate a little bit of my DNA each time I swiped the screen. So, I took it to Geek Squad to have it repaired. There I was told that it would cost me 35 dollars shipping to have it sent to Samsung and the repair would cost me an additional 200. So what gives? Why are they useless? Well, I called Samsung and the company happily gave me FREE shipping to have my device shipped to them for repair with a 200 dollar repair fee. Being as I was young and dumb when I sent in my laptop (and didn't know any better), I suspect that I could have done the same for my laptop and saved myself the headache and mess that Geek Squad caused back then. Aside from being a glorified shipping and delivery service for matters that are otherwise free by the manufacturer, I have yet to find out what they really do or why I should give them my business...

Frequently Asked Questions About Geek Squad