Geek Squad

Reviews

• TS

  thea shaw

  Jul 29, 2025
  1.0
  The Geek Squad installer I worked with was fantastic but actually working with Best Buy to complete installations is a nightmare. I’ve been waiting 2 months to finish work that could not be completed initially and had the follow up installation cancelled repeatedly for a 1.5 month and counting delay. They can’t provide any assurances they won’t continue to cancel & further delay installation, and they won’t facilitate a return of items purchased for that installation (now past their return date) if you don’t want to proceed. It seems they deprioritize smaller jobs for larger (typically commercial?) ones so if you’re not doing a major project good luck ever receiving completed service! Despite their stellar team of installers, would caution against working with them.
• GT

  Georgia Taft

  Mar 29, 2023
  1.0
  Don’t try calling the store! Terrible experience! All you get is recordings - actually TWO recording’s talking over each other. Finally talked to a real person who didn’t know anything and was hard to understand. Won’t shop here.
• YY

  Yun Yi

  Nov 8, 2021
  1.0
  Horrible experience! I called Geek Squad in advance and asked if they could repair the screen of my Samsung phone. The person on the phone call said they could, and gave me a quote of $209, and made an appointment for me. I received an email and confirmation number for the appointment. But after I spent half an hour driving there, I was told they were not able to repair my phone! Their manager Allie said all she could offer was to make an appointment for me with some other repair shops! Are you kidding me? You made me driving a round trip of one hour for making an appointment? I have never had such a bad experience with Best Buy!!
• CC

  Chris Caro

  Oct 29, 2021
  1.0
  I was told ( after a 10 minute wait on the phone) by the service representative that and I quote " since formatting an SD card was such a complex issue... A technician would most likely have to come out." And then placed on hold again. Even though I was shocked at the representative's ignorance I waited on hold to speak with a technician.... 5 more minutes. I hung up. I think I spoke with a Nerd and all the Geeks were busy.
• AB

  Amy Bowman

  Apr 3, 2020
  2.0
  ordered a router today. the whole Geek squad experience basically sucks! The Geek squad agent seemed to be more interested in selling upgrades and add ons that I'm now finding out are not needed. Glad I could help this loser with his commissions.

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