Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lone Tree for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
478 reviews
5 stars
202
4 stars
49
3 stars
32
2 stars
29
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff, particularly managers.
Long Wait Times
Customers frequently complained about excessively long wait times, often exceeding an hour, even when the store was not busy.
Mixed Experiences
While many customers had negative experiences, some reported positive interactions with specific employees who provided helpful and knowledgeable service.
Sales Practices
Several reviews mentioned deceptive sales practices, including hidden fees and pressure to purchase additional services.
Store Management
The management received significant criticism for their lack of support and poor handling of customer issues.
- JRJustin RobertsNov 9, 20251.0Probably the worst customer service of any retail store of any kind, anywhere. You make an appointment, show up to that appointment early, check in, then wait 40 min until you finally realize you might be waiting another 40 (or more) just to get the device you just paid $1000 for to work. Finally just left. Save your time/money/energy and go somewhere else. This place sucks.
- PFPaige FryeNov 8, 20255.0We had a great experience! DB helped us upgrade two phones. He was incredibly knowledgeable, patient, and friendly. Top notch customer service!
- ACAnthony ConcialdiNov 3, 20251.015 minutes, the check in kiosk in inoperative and I can't even get an acknowledgement that I'm there. Not a single employee even looked me in the eye. You folks need to go back to customer service 101, poor poor showing from Verizon. Heading to Chick Fil A where they know how to treat people. Nope, gave you another chance and same crap. 30 min just to drop of a trade in and another piece of equipment. I don't have time for your incompetent nonsense. I regret getting this new phone from you. I should have joined the throngs quitting Verizon.
- MOMatt O'BrienOct 15, 20251.0Horrible experience. Single employee with attitude. Patron before me called his wife 4 times throughout the hour to ask for his password. I wait
- LSLizbeth SanchezSep 27, 20251.0I had the worst experience coming to this Verizon, I’m so tired of people thinking that they know best for me. I went in to get a cell phone. I wanted to pay off out-of-pocket that same day. They were trying to make me do it by payments first they said it’s better if I financed it, I’ve been a customer with them for the past seven years very loyal. I know what I just wanted a new phone to be activated because my phone was broken so I needed to purchase a new one. But they had such a problem with me just buying the phone out of pocket. They kept telling me on deals with the promo that they have going on right now where you have two lines and you open For free. I told them that I don’t need a third phone, and when I did, they said I could use it for emergencies. I don’t need another line. I just wanted a phone asap. Bebe and his manager just made me feel bad about it and started giving me attitude saying “I must not trust them”…. Hello I’ve been with you guys for years, and all you are trying to do is get your commission. Verizon needs to hire better customer service. I was already sad because my phone has broke and they were making me stress out more. I already knew want I wanted. So I left and bought the phone straight from apple. They were so helpful and activated my line immediately!!! I will never be coming back to the stores of Verizon. Another reason why I paid my phone I cash so I can also start looking for another carrier! Have a good day guys. Be better next time!
Frequently Asked Questions About Verizon
What types of mobile devices does Verizon Lone Tree offer?
Verizon Lone Tree offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon Lone Tree?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
What services are available at Verizon Lone Tree?
Verizon offers mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment before visiting the Verizon Lone Tree store?
Yes, you can schedule an in-store appointment online to ensure a convenient visit.
What delivery and pickup options does Verizon Lone Tree provide for online orders?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for online orders.
Does Verizon Lone Tree accept mobile payment options?
Yes, they accept payments by debit cards, mobile NFC, and checks, and they do not require cash only payments.
Where is Verizon Lone Tree located?
It is located at 8461 S Yosemite St, Ste 101, Lone Tree, CO 80124, USA.
Which beauty and spa services are available near Verizon Lone Tree?
Nearby, you can visit places like Roma Med Spa, Lipstick & Scissors Artistry, Glo Extensions, and The Botox Bar Colorado for skincare, makeup, hair extensions, and medical spa services.
Are there professional photography services near Verizon Lone Tree?
Yes, Memories to Digital offers event photography and professional services nearby for your photography needs.
What nearby places can customers visit for hairstyling and beauty treatments?
Customers can visit Sophear Salon, Hair by Shannon Mariee Heavenly Dimes Salon, Ashley's Aesthetics LLC, and Glammed Up Designs near Verizon Lone Tree for various hair and beauty treatments.