Geek Squad

Reviews

• JL

  Jody Lemaire

  2 days ago
  5.0
  Love the geek squad. Thanks for fixing the virus on my phone.😁😁
• BB

  Bing

  3 days ago
  1.0
  Horrible customer service, and good luck trying to get ahold of someone. The phone system is a nightmare, and eventually you might be lucky enough to talk to someone at a call center - that person will not be able to help you. They know absolutely nothing! Then you get a phone number to call BACK to the store, and you won’t have any luck reaching a real human at geeksquad. They don’t update the status on repairs either unless you call and leave messages. And they won’t bother returning your call. They’ll just finally remember to do their jobs and do the bare minimum of updating the status. Considering how much they charge for this service, it’s a total ripoff. There is zero effort for customer retention. Can’t wait to see this store close like the rest of them.
• NH

  Nicholas Hunter

  Sep 26, 2025
  1.0
  If I could give 0 stars I would. I dropped my tower pc off for repairs on Thursday at about 1:30. I received a phone call about 2 hours later saying that it wasn’t checked in correctly, so they couldn’t do any work to it. Keep in mind that I was across Denver by that point so I could access a computer so I could do my schoolwork. I arrived back at the Best Buy store at about 7:30 to pick up my desktop, where the power was out and I couldn’t pick up my computer. Friday morning, after a 30 minute drive home the night before and a 30 minute drive back to the store, I picked up my unfixed desktop. When talking to the manager, I was told that I would have to take my computer another 30 minutes away from my house if I wanted to get work done on it. I asked to be compensated for my time, asking if I can get my service price reduced for the time, energy and gas wasted. I was arrogantly told by the manager, Raven, that she’s “sorry that I feel that way”. When I replied that I wasted my time enough as it is, and that I would take it elsewhere, she shrugged me off. Best Buy isn’t what it used to be, and the computer services are far worse than you can imagine. If it’s not a problem that can be fixed with 2 brain cells, 15 minutes, and a restart on the computer, they’re not gonna fix it. Overall, a waste of a day and a half, a half a tank of gas, and nothing to show for it. Never again, Geek Squad.
• FM

  frank mckinzie

  Mar 7, 2021
  1.0
  They won't repair anything unless you have already bought one of their protection plan prior to needing service as if us customers know when something is going to break or quit working and given the current economic climate the general public don't have the extra money to be wasting on something you possibly won't use then they basically got extra money out of you for a "what if"

Frequently Asked Questions About Geek Squad