Apple Park Meadows

Reviews

• JH

  Jay Hillman

  4 days ago
  2.0
  I went to purchase a Apple Watch. I knew the exact one I wanted. I was met by a young woman in training with a gentleman that was training her at the time. He was condescending and really very irritating. He went to show me something on my phone and he said it needed updated even though the automatic update was turned on. I asked if we could update the phone and then continue. He said no that the Internet quality in the store was not very good. So I left the store with a new watch and no help on understanding how to program it or do anything with it. It’s hard for me to believe that an Apple store with all that equipment doesn’t have very good quality Internet. I would never talk to that gentleman again. I would ask for a different sales person.
• TS

  Todd Stuller

  5 days ago
  5.0
  Had a bad issue with my daughter’s phone. We went through a bunch of steps to fix it online but couldn’t get it finished. We went in and Kristy greeted us and immediately greeted us, listened to the problem and said they could correct it. She was fast and took care of our issue in just a couple minutes. We can’t thank her enough!
• JS

  Joel Stanczyk

  Nov 15, 2025
  1.0
  We went in for a battery replacement and a phone replacement. Parts were already ordered. The girl that helped us was very terse and fairly rude, none of her coworkers were. She also bailed half way through the process and didn’t transfer us to a coworker. We had to get help from other Apple Store employees. My review is only partly about today’s experience which took about 5 hours all told (yeah. It sucked). The rest of the review is how much I feel like I’m left holding the bag with Apple “care”. If we wanted to skip the store, a $1400 hold would have been applied to my card. Fine, I get it. But the phones don’t retail for $1400, they didn’t sell for that either. So where is this number coming from? I’m contemplating leaving the Apple ecosystem after being in it for 16 years. Your apple care experience is terrible. And I paid for the experience too, that’s the worst part. It just makes Apple seem greedy, yes I realize you are, but you at least used to lie to me about it. Your Apple Store is so incredibly loud and awful to be in and to top off your 90 decibel store, you have folks get on loud speakers and give presentations. Presentations like how to use the photos app, that has like one bored old dude only half listening.
• CB

  Corey R. Bryant

  Nov 11, 2025
  5.0
  I made an appointment a week prior, thinking that a semi-holiday during the week would be less busy. When we arrived, there were more employees than customers. It took a minute to be checked in. Another 5 minutes after the appointment time to have my technician come over. I ran the diagnostics they asked and made a back up prior. Another 5 minutes, they had my iPhone, ready to replace my battery. He said to return around noon. We returned a few minutes passed noon, took longer to check in. The technician that took my phone recognized us fortunately and he said he would let them know we were on site. A few minutes later, they were handing my phone to me with a new battery.
• PJ

  Paulo Farias Junior

  Oct 27, 2025
  1.0
  I placed an online order to pick up my new phone during my work hours, hoping to save time and avoid unnecessary conversations with store staff. However, the pick-up process was far from smooth. The guy who was handling my order, made things incredibly difficult. He didn’t give me my phone until he had asked me a series of questions and shown me items and information about phone camera and etc that I hadn’t requested. He even asked , for whom I was buying that phone, also about my previous phone and what accessories I might want, which I politely declined. After a frustrating 15 minutes of being held hostage by his questions and unwanted displays, he finally handed me my phone. It was a complete waste of time and effort. If someone orders something online to pick up, it’s expected that we don’t need to waste time. We simply need to go pick it up and leave. I strongly recommend that the store manager address this issue and provide clear instructions during the pick-up process to prevent similar situations in the future. I’m unlikely to schedule any pick-ups at this store location again.

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