Best Buy

Reviews

• ES

  Ed Socia

  3 days ago
  1.0
  Woefully mismanaged company - Bought a samsung 77" OLED s90D television that broke after 9 months. Best buy wouldn't replace it and told me to call samsung. I said, ok - i need the receipt. The man apologized and said his system wouldn't allow him to send a receipt. He kept me on the phone for 45 minutes. This location also gave me bad information after they allowed my account to get hacked and told me I'd have to 'come into the store to pay my credit card payment every month". I have spent thousands and thousands of dollars on Best Buy products, and have always said the interest free financing is great, but after today I will never buy anything from them again. Horrible customer service, they do not stand behind the products they sell, you cannot speak with anyone in-country and get rerouted to call centers (after going through their annoying AI bot). 0/10 experience. Avoid BestBuy at all costs.
• RK

  Ryan Krenning

  4 days ago
  1.0
  I would highly recommend going to the Mills instead. Riley Ruse, the Geek squad representative at this store was incredibly unprofessional. Thinking about dropping my total membership over the situation. I took my laptop in for a repair on my total membership. Was told that unlike all other products apparently they would need to take it for 2-8 weeks to repair it. Fine, but I still had to purchase another computer on the stores advice so I could complete my school work over the next month and just return the computer for a refund when mine comes back for repairs, first I hope im not the only person who thinks that is an incredibly wasteful and as s backwards way of handling it. Seeing as now a perfectly good computer will be returned and waisted, instead of just replacing the defective one. Whatever, went through all that. Then right at the end, after I already paid for a new computer, then paid an additional $52 on top of my yearly $189 total membership. I told ol thin skinned Riley that the service from start to finish was not good, and to expect this review. He then took that personally and without permission canceled my repair order and voided , without permission, payments that were already made and voided them. I then went over to the Mills. They handled the repair no problem, and instead of taking a corporate business review that is coming as a personal affront to them. Comped the service fee, and the Geek squad member after hearing about my previous experience. Went out of his way without me even asking to get his manager and the regional geek squad manager involved since everything ol Riley did is pretty counter productive to retaining repeat customers. Especially ones that literally pay for a yearly subscription to literally avoid having to deal with any of this. So hats off the boys at the Best buy west they were great. Belmar, and Riley Ruse, would get 0 stars if it was an option. He will make unilateral decisions for his store that will literal effect the money you spend with them. Which sounds insane, but unfortunately a reality. Avoid this store.
• ND

  Nicholas Day

  Dec 31, 2025
  1.0
  One star. A technician came out and spent literally about one minute in my apartment. There was no real inspection, no troubleshooting, and no explanation. He physically pressed on the TV screen, which immediately caused additional damage, then left without diagnosing anything. They did not have an ohm meter, multimeter, or any diagnostic tools you would expect for an actual TV diagnosis. No internal components were checked, no testing was done, and the visit felt completely unqualified and careless. To make matters worse, Best Buy refused to provide any credentials or certifications for the technician and would not confirm Samsung authorization. Based on the lack of tools, lack of process, and the damage caused, I do not believe this technician was Samsung certified. This appeared to be a third party with very general knowledge at best. What should have been a professional diagnostic visit turned into further damage and an unresolved issue. This has now escalated into a legal matter due to the damage caused and the refusal to provide proper documentation. Extremely disappointed and would not recommend Geek Squad for TV diagnostics.
• JB

  James Budd

  Dec 30, 2025
  1.0
  Awful Best Buy location, alarms blaring constantly. No stock of items. The digital price tags are miserable. They don't have enough information on them and you can't even scroll to see the rest of the information so instead of fixing these problems they are doing want cyber security experts told us not to do and put a QR on it expecting us to do their job because they cheaped out. This place is awful, and the only way to fix it is to start over. 0/10 just go to microcenter.
• TR

  Terrie Ray

  Dec 16, 2025
  5.0
  This is not a 5-star rating for Best Buy; it's a great rating for Carlos, who works in the Belmar Best Buy store in Lakewood, Colorado. Ever since Best Buy in Belmar laid off many of its sales people, I have gotten really bad customer service. As someone who is technologically challenged as well as sight-impaired, I wander around the store looking for an object, and I usually can't find it, even after asking an employee where it is. The few employees are often busy and never ask if I need help. Today I asked someone if he was busy, and he said yes, he had customers; what he didn't say was, hang out and I'll get with you in a couple of minutes. He was clearly glad to have me leave the area. I finally found Carlos, who finished with the customer he was helping, then took me to the product, explained the different ones, and helped me choose. I asked who his supervisor was, as I wanted to report Carlos's extraordinary service--and guess what!-- the supervisor turned out to be the guy who blew me off previously. I thanked Carlos profusely for being so helpful, and he said he always tries to do the best he can to help people--and told me what days he works and what times, and that I could find him again and he'd help me. Well, you sure do, Carlos, and THANK YOU for being so helpful! I'm sorry you work for such sorry management; it's obviously not a fun place to work. May you find a job that deserves you, Carlos!

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