Best Buy

Reviews

• PH

  Pablo Soto Hernandez

  Apr 4, 2026
  5.0
  Everyone here is always friendly, happy, and customer service centered. Cristal was my last interaction, and she just kept the traditions alive
• FS

  Fatema Sahil

  Mar 19, 2026
  5.0
  I had a wonderful experience with this team. I am very thankful and truly appreciate their time and effort during the shaping. Everyone was incredibly helpful, friendly, and patient in guiding me. They made everything easy to understand and made me feel comfortable throughout. I highly recommend visiting this place and would be happy to come again.”
• ML

  Micheal Lojdjdjd

  Mar 18, 2026
  1.0
  I had a terrible experience at this Best Buy location. My sister and I walked in and immediately saw the phone we were looking for right in front of us. We went over, checked it out, and were completely ready to buy. The problem? We stood there for almost 20 minutes waiting for help. During that time, multiple employees walked past us without saying a single word. Meanwhile, people who came in after us were greeted and helped right away. Not once did anyone acknowledge us. We were literally the only colored customers in the area, and it honestly felt like we were being ignored because they assumed we weren’t going to buy anything. After waiting that long, I finally asked for help, and instead of being professional, one of the employees rudely told us to “wait” with an attitude. No apology, no effort to assist just dismissive and disrespectful. At that point, we walked out. This store is unprofessional, unorganized, and clearly has issues with how they treat customers. Save yourself the frustration and go to the Best Buy near Colorado Mills instead. This location seriously needs better management and accountability.
• DM

  Derrick Matthews

  Mar 14, 2026
  1.0
  My girlfriend and I just had the most asinine experience I’ve ever had in a customer Service environment, let alone at a Best Buy. Not only did we waste time in Best Buy. Ultimately, we didn’t even get the product that we specifically asked for thoroughly researched. To start off I’ve been an audio engineering for 25 years and I’ve owned multiple recording studios, and I work in tech. So with that being said, I clearly understand specifications when it comes to headphones. I spent over 20 minutes, looking at every pair of headphones that are in the aisle that fit the criteria, my girlfriend was specifically looking for. Not only did we settle on a pair of headphones for her to buy, they were also on sale, which Made them extremely desirable. Where are the customer service nightmare starts, is after we looked around I needed to leave for a meeting. I told my girlfriend to grab the closest team member which I also flagged down myself. And I knew she could handle the interaction because we already decided on which headphones to get. But that didn’t turn out to be the end result. When my girlfriend asked for the headphones that were in the case which the team member clearly had the keys for. And excuse me, but I don’t know who this associate was, and we didn’t get his name. But I’d be gladly to describe him if the supervisor or manager wants to reach out to me because what transpired next was extremely unacceptable and disappointing. Not only did he not grab the headphones that she asked for, he started to berate her and literally talk down About the brand she specifically chose. Then he proceeded to try to sell her on a pair of $50 headphones and as she was asking questions, letting him know the criteria of why the first headphones were so desirable he continued to tell her that the $50 headphones would be subpar based on her expectations. He not only never even attempted to grab the original headphones that she wanted, he continued to push these cheap dinky headphones when clearly that’s not what she asked for. I don’t know what kind of training Best Buy goes through for customer service or even sales. But somebody with an elementary school level education could clearly understand and handle this situation better. And to be frank with you, not only being in tech myself as long as I have been and working in sales and customer service. It was clear that he was only behaving this way because she was a girl and if anybody wants to try to argue differently, I’ll be glad to give you plenty of determining factors that would point to this conclusion. So my girlfriend understandably got upset and overwhelmed, and just left without buying the headphones that we spent so much time researching. She also left feeling uneasy, uncomfortable and clearly frustrated. So if this is the type of customer experience that this particular location likes to champion when it comes to their team members as well as how their customers feel within the store. I would avoid this location at all cost, and I would implore the manager to do a better job at creating an environment and experience that customers actually want to have as well as expect from Best Buy. My girlfriend also has a Best Buy card, and this dude proceeded to tell her she can’t finance $50 headphones, no duh. But she could have financed the headphones we originally were trying to get because they were $220. But I would actually thoroughly enjoy having a phone call with the store manager and I can describe the team member. Or I can even come back in person and point them out. But we will be avoiding this location at all cost, even if it means ordering products that have a lead time of one week two weeks or months for shipping. And I hope that this Best Buy actually gets itself together and treats their customers universally with importance and care. Again, if the manager would like to reach out to me directly and have a conversation, I’m more than happy to oblige. But overall that was the worst experience I’ve had in my entire life. Yall should be ashamed tbh.
• KE

  Kyle Eason

  Mar 10, 2026
  2.0
  Tried to reach someone by phone in the Belmar location. - the call was instead rerouted to an international call center. They claimed they was no way for them to route the call to my local Belmar store which is patently absurd in the technological age. Absolutely they "can" - but they "won't". The call representative claimed that there were no units of the item I was interested in in the public portion of the store – that they were all in a back room. And that in order to ensure the unit was there waiting for me, I would have to buy it in advance over the phone. This, also, was untrue. When I arrived at the Denver Belmar location, there were nine units on the shelf as plain as day. I had been calling simply to ask someone to set aside one of the units so that I did not end up driving 30 minutes across town only to be disappointed when there was no stock available in the store. Every other business I've ever dealt with was more than happy to: a. Take a phone call and b.Set aside an item I was intent on purchasing within the next 24 hours. When I asked to speak to the Belmar manager, the individual was professional, upbeat and polite. He explained Best Buy's frustrating anti-consumer policies clearly, but did not however offer a discount or coupon for future use in return. I left that store with my item - and at a fair price, I must add – but with disappointment, frustration and a Kafkaesque feeling of alienation. It's late stage capitalism perhaps not at its worst, but certainly getting there.