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Brand Certified

Verizon

4.5
(495 reviews)

Business Details

(303) 791-8052

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Highlands Ranch’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Highlands Ranch connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
9225 S Broadway, Highlands Ranch, CO
80129, United States

Hours

Reviews

4.5
495 reviews
5 stars
417
4 stars
9
3 stars
4
2 stars
10
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness and patience, many others reported negative experiences with misleading information and unprofessional behavior from sales representatives.

Accountability Issues

Numerous reviews highlighted a lack of accountability from the store, with customers feeling misled about promotions and billing, leading to frustration and unresolved issues.

Mixed Experiences

Customers had varied experiences, with some praising specific employees for their knowledge and assistance, while others strongly advised against visiting the store due to poor service.

Sales Practices

Several reviews indicated concerns about aggressive sales tactics and hidden fees, suggesting that customers should be cautious and verify information before making purchases.
  • RM
    Randy MacFarland
    Feb 6, 2026
    5.0
    Gus was a great help to me today!
  • KS
    Kathy Streetman
    Jan 30, 2026
    5.0
    David did a great job helping me find the right offer and the right phone for an upgrade.
  • IG
    Ian Gundersen
    Jan 17, 2026
    1.0
    Sales reps lie, save your time and go to a corporate location. Went in to see about upgrading to the iPhone 17. Was told by Matt S. that I had an older plan not even offered anymore and that by upgrading to the new phone/plan I would end up paying $5 less monthly. I had to trade in my old device and sign a new three year contract with Verizon. This seemed like a no brainer to me, but whenever something is too good to be true it usually is. Instead, my bill has increased by $5 monthly and I am stuck in the highest tier plan. Their staff takes no accountability. Read the many 1-star reviews and find a corporate Verizon location.
  • BR
    Braden Robbins
    Jan 15, 2026
    5.0
    Michael was very helpful and thorough. We had multiple devices and questions and he patiently worked through each one. He managed our chaos well and made sure we had everything we needed.
  • CC
    Christen
    Dec 27, 2025
    5.0
    I had a great experience purchasing a new phone and upgrading my phone plan. The whole team worked really well together, and everyone was friendly and welcoming from the moment I walked in. Carlissa was amazing and couldnt have been more patient. I was having a hard time understanding some of the details with my plan and she really took the time to help me and never lost her patience. She took the time to help me choose the right phone, explained my plan upgrade clearly, and made sure everything was set up before I left. I never felt rushed or pressured, which made the experience even better. Great atmosphere all around.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store at 9225 S Broadway in Highlands Ranch?

The Verizon store is open Monday through Saturday from 9:00 AM to 9:00 PM and on Sunday from 11:00 AM to 7:00 PM.

Which wireless brands can I find at this Verizon Cellular Sales store?

You can find Verizon, Apple, Motorola, Samsung, LG, HTC, Google, Asus, and Verizon Wireless products at this location.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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