Business Details
9567 S University Blvd, Highlands Ranch, CO
80126, United States
Certified by Verizon • Feb 22, 2026
(303) 795-9800
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Highlands Ranch, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
306 reviews
5 stars
248
4 stars
7
3 stars2
2 stars
8
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees for their helpfulness, knowledge, and professionalism, particularly highlighting staff like Chelsi, Kobe, and Antonio.
Long Wait Times
Several reviews mentioned excessive wait times for service, with some customers waiting over two hours without acknowledgment from staff.
Misleading Practices
Numerous customers reported issues with hidden fees, upselling of unnecessary accessories, and overall dissatisfaction with the transparency of pricing.
Third-Party Reseller Issues
A significant number of reviews indicated confusion and frustration regarding the store being a third-party reseller (Victra) rather than a corporate Verizon store, leading to unresolved issues.
Mixed Experiences
While some customers had positive experiences, others reported unprofessional behavior and lack of assistance, indicating inconsistency in service quality.
- RJRobert Johnson5 days ago5.0Chelsi was absolutely amazing. We had a challenging process because of the back office at Verizon. Chelsi handled it with patience, kindness and professionalism. She is the definition of great customer service. Thank you!
- MKMichael KnightFeb 13, 20265.0Technician was extremely knowledgeable and helpful in setting up my new phone
- TPTerry PalazzoFeb 1, 20265.0Logan was very helpful when I stopped for technical/password help! Thank you!!
- KYKaren YoungJan 18, 20262.0Understand their hidden charges and be aware of possible extreme wait time. I am a 29-year Verizon customer and well aware of how Verizon works. This is not Verizon and Verizon cannot assist with problems or concerns regarding this location. Be aware, as a customer, this location does not answer the phone- not a good business practice... Especially representing Verizon. If you have a question or need any further assistance with your purchase you must go into the store and wait. And wait... Hoping you are acknowledged. It was not posted and I was not alerted regarding charges for phone set up which had never been charged before at Verizon. Specifically told charges were for taxes, then found an additional $40 on my credit card. EXTREMELY DISAPPOINTED VERIZON
- NBNahid BerkJan 16, 20262.0Bad service terrible staff
Frequently Asked Questions About Verizon
What products does Victra offer at its Highlands Ranch location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What services are available at the Victra Highlands Ranch store?
The store provides services such as new lines, device upgrades, new devices, and accessories, with in-store pickup available.
What are the operating hours for Victra in Highlands Ranch?
Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Which payment methods does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for purchases made online?
Yes, Victra offers in-store pickup service for your convenience.
Is there free Wi-Fi available at Victra's Highlands Ranch store?
Yes, Victra provides free Wi-Fi to customers in the store.
Can I recycle my old electronics at the Victra Highlands Ranch store?
Yes, Victra offers electronics recycling services at their location.
Which nearby places can I visit before or after shopping at Victra?
You can visit nearby places like Jimmy John's sandwich shop, Toastique coffee shop, or Parry's Pizzeria & Taphouse for food and refreshments before or after your visit.
Are there nearby transit or services that can help me find Victra's Highlands Ranch store?
While there is no specific transit station listed nearby, the store is located at 9567 S University Blvd in the Highland Ranch II shopping center, making it easy to find along with nearby retail stores like Carter’s and Party America.
What beauty and wellness spots are located near Victra Highlands Ranch?
Nearby beauty and wellness places include Fantastic Sams hair salon, NAILFLAUNT nail salon, Elite Image Studio day spa, and YogaSix Highlands Ranch yoga studio, which you might enjoy visiting during your trip.
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