Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Highlands Ranch, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
294 reviews
5 stars
238
4 stars
7
3 stars2
2 stars
6
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Kobe, Antonio, and Jacob, highlighting their knowledge and willingness to assist.
Store Management
Several reviews criticized the management and organization of the store, noting issues with staff training and the handling of customer problems.
Third-Party Reseller Issues
Numerous customers expressed frustration with the store being a third-party reseller (Victra), leading to confusion and poor service compared to corporate Verizon stores.
Long Wait Times
Customers frequently reported long wait times and inefficient service, with some visits taking several hours without resolution.
Sales Practices
There were complaints about aggressive upselling and misleading information regarding pricing and promotions, leading to dissatisfaction among customers.
- MEMatt E3 days ago1.0Never ever in my life have I ever been disrespected disregarded waited almost 2 hrs while she helped one customer then when the other worker came in he helps the people that came way after me this store Verizon in general worst customer service. Deserves 0
- AAAlex AlbrightNov 7, 20251.0Arrived at 3:45 for my scheduled and confirmed 4:00 appointment. At 5:20 I finally left. At no point did the employee acknowledge my existence or even attempt to make eye contact as I sat there like an idiot in an entirely empty store minus the one person in line ahead of me. It’s not the TAKING of the reservation, it’s the HOLDING.
- MJMichael JonesOct 5, 20255.0Fantastic last minute help! I broke the screen protector on my phone one hour before going to Italy for a month. I raced to this location and Koby helped me out! He was professional, funny and informative. He is a live saver and I appreciate his professionalism!
- ASAnnMarie StuartOct 5, 20255.0Kobe is the bomb! Helpful, knowledgeable, kind and funny. He is our new go to guy.
- AHAMY HOLLANDSep 28, 20255.0Sean was an excellent resource and assisted with my needs with both professionalism and efficiency!!
Frequently Asked Questions About Verizon
What products does Victra offer at its Highlands Ranch location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What services are available at the Victra Highlands Ranch store?
The store provides services such as new lines, device upgrades, new devices, and accessories, with in-store pickup available.
What are the operating hours for Victra in Highlands Ranch?
Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Which payment methods does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for purchases made online?
Yes, Victra offers in-store pickup service for your convenience.
Is there free Wi-Fi available at Victra's Highlands Ranch store?
Yes, Victra provides free Wi-Fi to customers in the store.
Can I recycle my old electronics at the Victra Highlands Ranch store?
Yes, Victra offers electronics recycling services at their location.
Which nearby places can I visit before or after shopping at Victra?
You can visit nearby places like Jimmy John's sandwich shop, Toastique coffee shop, or Parry's Pizzeria & Taphouse for food and refreshments before or after your visit.
Are there nearby transit or services that can help me find Victra's Highlands Ranch store?
While there is no specific transit station listed nearby, the store is located at 9567 S University Blvd in the Highland Ranch II shopping center, making it easy to find along with nearby retail stores like Carter’s and Party America.
What beauty and wellness spots are located near Victra Highlands Ranch?
Nearby beauty and wellness places include Fantastic Sams hair salon, NAILFLAUNT nail salon, Elite Image Studio day spa, and YogaSix Highlands Ranch yoga studio, which you might enjoy visiting during your trip.