Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Highlands Ranch, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
300 reviews
5 stars
244
4 stars
7
3 stars2
2 stars
6
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received high praise for their helpfulness, while others were criticized for being unprofessional and unhelpful.
Store Type Confusion
Many customers expressed frustration over the store being a third-party reseller (Victra) rather than a corporate Verizon store, leading to confusion and poor service.
Efficiency Issues
Several reviews highlighted long wait times and inefficient service, with some customers experiencing delays of several hours for simple transactions.
Sales Practices
There were complaints about aggressive upselling and misleading information regarding pricing and services, leading to dissatisfaction among customers.
- JKJay King4 days ago5.0Another outstanding contact for help with my phone. Thank you Miss Chelsea!
- BDBruce Dunn5 days ago5.0Very personable and knowledgable
- COChloe OttDec 19, 20255.0James was very helpful and efficient when helping me switch over and getting a new phone. Thanks!
- NGNina GothDec 16, 20251.0Dont work with KJ, gives you all the wrong information. Awful service
- TTThe Mat TaosDec 13, 20255.0Joe Montoya was excellent. He was really great with info on the upgrade phone and service I decided to get.
Frequently Asked Questions About Verizon
What products does Victra offer at its Highlands Ranch location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What services are available at the Victra Highlands Ranch store?
The store provides services such as new lines, device upgrades, new devices, and accessories, with in-store pickup available.
What are the operating hours for Victra in Highlands Ranch?
Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Which payment methods does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for purchases made online?
Yes, Victra offers in-store pickup service for your convenience.
Is there free Wi-Fi available at Victra's Highlands Ranch store?
Yes, Victra provides free Wi-Fi to customers in the store.
Can I recycle my old electronics at the Victra Highlands Ranch store?
Yes, Victra offers electronics recycling services at their location.
Which nearby places can I visit before or after shopping at Victra?
You can visit nearby places like Jimmy John's sandwich shop, Toastique coffee shop, or Parry's Pizzeria & Taphouse for food and refreshments before or after your visit.
Are there nearby transit or services that can help me find Victra's Highlands Ranch store?
While there is no specific transit station listed nearby, the store is located at 9567 S University Blvd in the Highland Ranch II shopping center, making it easy to find along with nearby retail stores like Carter’s and Party America.
What beauty and wellness spots are located near Victra Highlands Ranch?
Nearby beauty and wellness places include Fantastic Sams hair salon, NAILFLAUNT nail salon, Elite Image Studio day spa, and YogaSix Highlands Ranch yoga studio, which you might enjoy visiting during your trip.