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Brand Certified

Verizon

4.3
(306 reviews)

Business Details

(303) 795-9800
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Highlands Ranch, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
9567 S University Blvd, Highlands Ranch, CO
80126, United States

Hours

Reviews

4.3
306 reviews
5 stars
248
4 stars
7
3 stars
2
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised individual employees for their helpfulness, knowledge, and professionalism, particularly highlighting staff like Chelsi, Kobe, and Antonio.

Long Wait Times

Several reviews mentioned excessive wait times for service, with some customers waiting over two hours without acknowledgment from staff.

Misleading Practices

Numerous customers reported issues with hidden fees, upselling of unnecessary accessories, and overall dissatisfaction with the transparency of pricing.

Third-Party Reseller Issues

A significant number of reviews indicated confusion and frustration regarding the store being a third-party reseller (Victra) rather than a corporate Verizon store, leading to unresolved issues.

Mixed Experiences

While some customers had positive experiences, others reported unprofessional behavior and lack of assistance, indicating inconsistency in service quality.
  • RJ
    Robert Johnson
    5 days ago
    5.0
    Chelsi was absolutely amazing. We had a challenging process because of the back office at Verizon. Chelsi handled it with patience, kindness and professionalism. She is the definition of great customer service. Thank you!
  • MK
    Michael Knight
    Feb 13, 2026
    5.0
    Technician was extremely knowledgeable and helpful in setting up my new phone
  • TP
    Terry Palazzo
    Feb 1, 2026
    5.0
    Logan was very helpful when I stopped for technical/password help! Thank you!!
  • KY
    Karen Young
    Jan 18, 2026
    2.0
    Understand their hidden charges and be aware of possible extreme wait time. I am a 29-year Verizon customer and well aware of how Verizon works. This is not Verizon and Verizon cannot assist with problems or concerns regarding this location. Be aware, as a customer, this location does not answer the phone- not a good business practice... Especially representing Verizon. If you have a question or need any further assistance with your purchase you must go into the store and wait. And wait... Hoping you are acknowledged. It was not posted and I was not alerted regarding charges for phone set up which had never been charged before at Verizon. Specifically told charges were for taxes, then found an additional $40 on my credit card. EXTREMELY DISAPPOINTED VERIZON
  • NB
    Nahid Berk
    Jan 16, 2026
    2.0
    Bad service terrible staff

Frequently Asked Questions About Verizon

What products does Victra offer at its Highlands Ranch location?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.

What services are available at the Victra Highlands Ranch store?

The store provides services such as new lines, device upgrades, new devices, and accessories, with in-store pickup available.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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