Verizon

4.3
294 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Highlands Ranch, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
9567 S University Blvd, Highlands Ranch, CO
80126, United States

Hours

Reviews

4.3
294 reviews
5 stars
238
4 stars
7
3 stars
2
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Kobe, Antonio, and Jacob, highlighting their knowledge and willingness to assist.

Store Management

Several reviews criticized the management and organization of the store, noting issues with staff training and the handling of customer problems.

Third-Party Reseller Issues

Numerous customers expressed frustration with the store being a third-party reseller (Victra), leading to confusion and poor service compared to corporate Verizon stores.

Long Wait Times

Customers frequently reported long wait times and inefficient service, with some visits taking several hours without resolution.

Sales Practices

There were complaints about aggressive upselling and misleading information regarding pricing and promotions, leading to dissatisfaction among customers.
  • ME
    Matt E
    3 days ago
    1.0
    Never ever in my life have I ever been disrespected disregarded waited almost 2 hrs while she helped one customer then when the other worker came in he helps the people that came way after me this store Verizon in general worst customer service. Deserves 0
  • AA
    Alex Albright
    Nov 7, 2025
    1.0
    Arrived at 3:45 for my scheduled and confirmed 4:00 appointment. At 5:20 I finally left. At no point did the employee acknowledge my existence or even attempt to make eye contact as I sat there like an idiot in an entirely empty store minus the one person in line ahead of me. It’s not the TAKING of the reservation, it’s the HOLDING.
  • MJ
    Michael Jones
    Oct 5, 2025
    5.0
    Fantastic last minute help! I broke the screen protector on my phone one hour before going to Italy for a month. I raced to this location and Koby helped me out! He was professional, funny and informative. He is a live saver and I appreciate his professionalism!
  • AS
    AnnMarie Stuart
    Oct 5, 2025
    5.0
    Kobe is the bomb! Helpful, knowledgeable, kind and funny. He is our new go to guy.
  • AH
    AMY HOLLAND
    Sep 28, 2025
    5.0
    Sean was an excellent resource and assisted with my needs with both professionalism and efficiency!!

Frequently Asked Questions About Verizon

What products does Victra offer at its Highlands Ranch location?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.

What services are available at the Victra Highlands Ranch store?

The store provides services such as new lines, device upgrades, new devices, and accessories, with in-store pickup available.