Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Staffing Issues
Numerous reviews mention understaffing and long wait times for assistance, leading to frustration among customers.
Product Availability
Customers frequently reported issues with product availability, including canceled orders and items being out of stock despite showing as available online.
Geek Squad Performance
The Geek Squad received mixed reviews, with some customers praising their helpfulness and efficiency, while others reported poor service and unresolved issues.
Store Management
Several reviews criticized store management for poor customer service practices and lack of accountability, contributing to a negative shopping experience.
NM
Neric Morales
4 days ago
5.0
Hoy compré la televisión que me ha gustado mucho, la experiencia de la vendedora fue muy buena, me explicó lo de los soportes y lo de una barra de sonido, lo cual necesitaba para tener una mejor experiencia con la TV, por la hora ya no pude instalarla hoy pero mañana será otro día y estamos muy emocionados para ver los resultados.
Today I bought the television that I really liked, the experience of the saleswoman was very good, she explained to me about the supports and a soundbar, which I needed to have a better experience with the TV, because of the time I could not install it today but tomorrow will be another day and we are very excited to see the results.
BB
Bill
Nov 15, 2025
1.0
Best Buy blows. I dropped my computer off, was messaged about a part and couldn’t call the store, without being routed to a completely unhelpful India call center. Despite having geek squad support - I get no support. No longer a Best Buy customer..,
JF
Joseph French
Nov 10, 2025
1.0
Non existent customer service as others have said. Do better
RT
RL T
Nov 7, 2025
5.0
My family and I have purchased several large appliances from Best Buy over the years. A few of those times we were lucky enough to have Supervisor Jon W. assist us. Jon is highly knowledgeable on all products and he's the reason we chose Best Buy over other stores. Thanks Jon!
JM
Jess Mercaldi
Oct 28, 2025
3.0
Found what I needed, but the associate I dealt with really shouldn't be in customer service. Extremely rude.