Best Buy

Reviews

• RK

  Ryan knott

  3 days ago
  1.0
  I purchased 3 tv’s on Christmas Day to all be delivered on Jan. 9th so I could take the day off and be here in the 12 hour window. No call the day before to narrow the time down, no email. I happen to check my order this morning and see I need to schedule a delivery appointment for two of the tv’s. Not long after geek squad calls from the Greeley store to tell me the two tvs are not there so I can reschedule it all or get one tv today. He comes he’s cool outs the tv up on the wall and tells me the manager will call me to schedule for them to install the other two tvs soon. 6 hours later, no call. So I call and the next appointment date is Jan. 24th now. Don’t takes a month to order televisions from Best Buy and have them delivered and installed because you guys put them on the Longmont truck yesterday and not the Greeley truck?
• LD

  Linda Dennis

  Jan 1, 2026
  5.0
  Had to get my cell phone and my laptop checked out by the Geek Squad. You have to wait awhile if they are busy but rest assured, they will take there time with you also. Great people who know there business and take the time to explain what needed to be done. Will definitely use them again if needed.
• UU

  UniQuE

  Dec 31, 2025
  1.0
  The guy in the front wasn't eager to help me on what I was looking for he just pointed that was it he seems to me he's a stuckup I didn't get good vibes from him other then that I give them a low score 👇😑
• NT

  Nicole Thomas

  Dec 30, 2025
  5.0
  Good customer service. Occasionally they seen a tad understaffed but that could just be the ebb and flow of the day.
• TC

  Tony Cody

  Dec 19, 2025
  1.0
  Returning a Ninja Flip Toaster Oven. Paid the full membership for extended warranty. They charge $29.99 service fee. I paid $180 for a yearly for the membership and if I use the warranty then I have to pay a 20% fee. I have literally bought multiple thousands from Best Buy the last couple of years and the "manager" says nothing I can do. Then he couldn't give us back our broken unit. Never again. Best Buy's response was basically "please refer to our policy". What they are failing to understand is that this isn't about whether this was a breach in the contractual agreement. This is a failed customer service opportunity. They failed to understand that I can buy every product they sell somewhere else for the same cost. If treated poorly, why would I buy from them? I have been a loyal customer for a very long time and I have been purposely buying from them for the last few years as I have noticed their dwindling customer base. I will now make all purchases somewhere else.

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