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Brand Certified

Verizon

4.5
(245 reviews)

Business Details

(970) 243-4045
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Grand Junction, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2424 Hwy 6 And 50, Grand Junction, CO
81505, United States

Hours

Reviews

4.5
245 reviews
5 stars
200
4 stars
12
3 stars
10
2 stars
4
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members, particularly Travis, Cici, and Nate, who provided excellent service and resolved issues efficiently.

Communication Issues

Several reviews highlighted difficulties in reaching the store for inquiries, with customers expressing frustration over long wait times and unhelpful responses from customer service.

Sales Practices

There were complaints about misleading information regarding pricing and plans, with some customers feeling they were misled about costs and terms during their transactions.

Mixed Experiences

While some customers had positive experiences, others reported significant dissatisfaction with service quality and management, indicating inconsistency in customer experiences.
  • LK
    Linda Kochevar
    Feb 5, 2026
    4.0
    Easy to talk with Travis.
  • DH
    Darlene Hallmark
    Dec 23, 2025
    5.0
    Service personnel was great. Very know & efficient. Highly recomind to fix
  • JR
    Jim Royle
    Nov 20, 2025
    5.0
    Travis was absolutely awesome, quickly and very professionally figured out and resolved the issues we were having! Straightened out several billing issues as well and had me on my way with 2 new phones and plans that saved us quite a bit over what we had been dealing with! AAA++ I'll never go in a retail store again!! Thank you Travis!!
  • NK
    N K
    Sep 12, 2025
    1.0
    It's impossible to get a hold of anyone in the store. I was just trying to figure out if they had a certain screen protector in stock before I drove 45 min one way. The phone number takes you to the main verizon national number where you have to spend ten minutes going through options and putting in your information before you can even speak to anyone. And of course, they have no idea what's in stock at the local store so they try to transfer you and you get right back to the same options going in circles. Just a reflection as a whole of how verizon has gone down the drain.
  • KK
    Kathleen Kay
    Mar 16, 2023
    5.0
    Excellent experience!!

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