Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Grand Junction, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
186 reviews
5 stars
174
4 stars
4
3 stars0
2 stars1
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Rory, Patrick, and Taylor for their exceptional service.
Efficiency
Customers frequently noted quick service and minimal wait times, with several reviews highlighting fast processing of upgrades and account changes.
Mixed Experiences
While many reviews were positive, there were also complaints about misleading pricing and poor service experiences, indicating inconsistency in service quality.
Store Environment
The store was described as clean and well-organized, with a positive atmosphere that contributed to a pleasant shopping experience.
- TRTia Rodgers2 days ago5.0Leo was great. He was very knowledgeable and personable. Quick service, and super friendly.
- MRMichael Rinderle2 days ago1.0Customers beware! This is not a Verizon corporate store. It is a privately owned franchise location. Because of that Verizon corporate is very limited on how they are able to enforce certain rules and expectations. This has been the worst experience we have ever had at a phone store. My wife has spent well over 10 hours physically inside this store. We have been there five different times trying to resolve unfulfilled promises. The store is only ever being ran by one person and I t is always somebody who was brought in from a different store because this location cannot get any of its actual employees to show up to work. We switched from AT&T over to Verizon in November 2025 and were told that our expenses for paying off our other devices from AT&T would be credited to our account, but the kid helping us never uploaded the bill when we set up the account and now they are unable to get over $360 credited to our account from the switch. Again, we have been in there every couple weeks trying to get the problem resolved, and nobody knows what they are doing and every time, we are given a manager‘s phone number and told the call and leave a message. We have called and left multiple voicemails with multiple different managers and have received no callbacks or communications. This is the absolute worst experience we’ve ever had again and unfortunately the Verizon corporate store in town is unable to help because of the private ownership of this location. If you were going to do business with Verizon, make sure you go to the corporate location not this one.
- SKShelley Kelhi3 days ago4.0Good communicator, resolved all my issues.
- GMGeorge MNov 25, 20251.0Got new phone, was told monthly rate would stay the same, they lied, went up $30/month. When I asked Logan, manager he said we are not Verizon, you have to call Verizon. Don't go anywhere but The Verizon store on 6 and 50. These guys are liars full of BS
- MTMike TrujilloAug 7, 20255.0Because of Tim, we decided to choose Verizon. His customer service was outstanding the deal that he got us was even better if it wasn’t for Tim, we probably would’ve went to T-Mobile so we want to thank Tim for all that he’s done and all his help five star in our Book
Frequently Asked Questions About Verizon
What type of business is Verizon at 2510 N 12th St, Grand Junction?
Verizon is a Verizon Authorized Retailer offering a range of wireless devices and accessories.
What products can I buy at the Verizon store in Grand Junction?
You can buy smartphones, tablets, wearable devices, audio and power accessories, sim cards, laptops, and mobile broadband devices.
What services does the Verizon Authorized Retailer offer at this location?
They offer new lines, device upgrades, new devices, and accessories.
What are the store hours for Verizon in Grand Junction?
The store is open Monday to Friday from 9am to 6pm, Saturday from 10am to 5pm, and Sunday from 12pm to 6pm.
Does Verizon in Grand Junction offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment options are accepted at the Verizon Grand Junction store?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon location offer free Wi-Fi?
Yes, free Wi-Fi is available for customers at this store.
Are there other mobile phone stores near Verizon in Grand Junction?
Yes, nearby mobile phone stores include AT&T Store, Victra — Verizon Authorized Retailer, and AT&T.
What nearby restaurants can I visit before or after shopping at Verizon?
You can visit MOD Pizza, Starbucks, Jersey Mike's Subs, Qdoba, The Ale House GJ, Ale House Grand Junction, and SNOWFOX near the Verizon store.
Are there any nearby financial services around the Verizon Grand Junction store?
Nearby financial services include ANB Bank, Western Union, Coinme, and Dillons Money Services.